Mel Hambelton Ford

Very pleased The employees we interacted with were very helpful , patient, and accommodating. They worked well with us. We will definitely consider coming back aga The employees we interacted with were very helpful , patient, and accommodating. They worked well with us. We will definitely consider coming back again in the future. More

Helpful Salesman Ed did an excellent job working with me. He provided the information I was looking for and stayed in touch respectfully. Will work with him again on m Ed did an excellent job working with me. He provided the information I was looking for and stayed in touch respectfully. Will work with him again on my next vehicle. More

Great buying experience First time to Mel Hambelton and we had a great experience from the time we walked in until we left with our truck. Great group of guys! First time to Mel Hambelton and we had a great experience from the time we walked in until we left with our truck. Great group of guys! More

Worst deception ever experienced. Worst experience ever, sales Tariq was awesome, poor guy just caught in the middle, not good follow up from Zimmerman, Casey in finance a super piece Worst experience ever, sales Tariq was awesome, poor guy just caught in the middle, not good follow up from Zimmerman, Casey in finance a super piece of S%@# and should be fired. He is a liar, very unprofessional and is completely deceitful. Tommie in management Isn’t fit to manage a Taco Bell. I thought that maybe after 20 years, the new location and owner/management change would produce a better experience. WOW, WAS I WRONG!!! Same mindset as ever. Only worried about how we can screw people over and get the sale today. No loyal customer base attitude. It’s to bad they just didn’t go under and leave the professionalism to RUSTY ECK. Have to do more then just change hands and management, CHANGE THE MINDSET!!! More

Great sales experience! John Santellan is my stereotypical perfect salesman. He is no nonsense, extremely accurate re:details, and a very nice guy. He consistently is trying John Santellan is my stereotypical perfect salesman. He is no nonsense, extremely accurate re:details, and a very nice guy. He consistently is trying to work FOR the customer and gets it done when it counts. He goes the extra mile without hesitation. He plays no games and will surprise you to the good almost every time. Kudos! Stan Ogden is exemplary as well. A very down to earth guy while being in complete command of details and numbers. Excellent manners in a young successful exec. Kudos! More

Exceptional Car Buying Experience If you are in the market for a new vehicle, I would highly recommend going to see Obi at Mel Hambelton Ford. I have been in sales and management for o If you are in the market for a new vehicle, I would highly recommend going to see Obi at Mel Hambelton Ford. I have been in sales and management for over 15 years and Obi is a true sales professional. His experience, knowledge, and follow up was exceptional. He took the time to listen to my needs, respected my asks and did exactly what he told me he was going to do! More

Professional but personal! Robert tells you everything you need to know up front. He’s very honest and has integrity and works hard to give the best experience! Rob made it so e Robert tells you everything you need to know up front. He’s very honest and has integrity and works hard to give the best experience! Rob made it so easy to purchase a car without all the stereotypical drama. I didn’t feel any pressure to do anything I wasn’t comfortable with. Such a pleasure to work with him! More

Awful service, okay prices, nice people Worst dealership I have had the misfortune to deal with. Not a great deal on vehicle but better than others. Horrible wait times. Focus more on volume Worst dealership I have had the misfortune to deal with. Not a great deal on vehicle but better than others. Horrible wait times. Focus more on volume of customers rather than quality of service. I sold my vehicle just to never have my vehicle serviced ever at MHFord ever again. Also will probably never by a Ford in the future since this is one of two large ford dealerships in the area and sadly the best option. Service (even for simple oil changes) awful: wait times hours (every time over 4 hrs even with a scheduled time), didn’t always do what was requested, lost personal items, etc. Dealt with them over 10 times and same service every time. Nice people but horrible actual “service” even after I was called by service manager ....no changes. If you wish for dreadfully long wait times, doing non requested service but nice employees that give out popcorn and cookies to hopefully gloss over this problem then be my guest. Again I sold my vehicle to never have to deal with MHfords service department. That says something. (I have owned multiple car brands in multiple states and never experienced anything quite this bad) More

Changed my mind about car buying! My husband and I visited Mel Hamilton Ford on a Monday evening to check out used trucks. We really had no intention of buying that day, and in fact, h My husband and I visited Mel Hamilton Ford on a Monday evening to check out used trucks. We really had no intention of buying that day, and in fact, had not made our previous six vehicle purchases from a “regular” dealer due to previous negative experiences (they were all CarMax purchases). We were met on the lot by Jason Holland who listened closely to what we were looking for a why. He didn’t try to steer us towards something different at all. We found a used truck, sat down in his office to talk and there was no pressure. He was the easiest car salesman I have ever dealt with. We ultimately decided to purchase a brand-new Explorer, and even after changing our minds, taking a test drive, and having quite a bit of discussion regarding what we were going to do, we left the dealership about 3 1/2 hours after walking onto the lot. Never in my life had I purchased from a “regular” lot without spending countless hours there. Everyone was kind, and friendly. Definitely changed my perspective regarding car buying! More