Mel Hambelton Ford

Taking Care of Customers After the Sale I went into the Jiffy Lube near my work for a regular oil change when they informed me that a part on my had been recalled and needed to be replaced. I went into the Jiffy Lube near my work for a regular oil change when they informed me that a part on my had been recalled and needed to be replaced. I was shocked and doubtful and left without the repair. I called Justin who'd sold me my car earlier and even though it was his off day took my call and double checked to make sure I was indeed in a safe car. The Jiffy Lube had been infact trying to scam me into unnecessary repairs and I'm so thankful to have a reliable person like Justin to to help me be better protected from places like that. He even followed up a few months later just to make sure everything had been resolved and that me and the car were well. I love that I'm still being taken care of a year after the sale of my car, this is the best service one could hope for. More

Fantastic People Obi deserves nothing but five stars for his amazing work with finding an affordable car that i absolutely love to drive. He was patient with us and ma Obi deserves nothing but five stars for his amazing work with finding an affordable car that i absolutely love to drive. He was patient with us and made sure we found the right fit and was confident in himself which says a lot. Austin was great when it came to financing and it is always wonderful to catch up with old high school pals that have continued to grow into some of the nicest people. These two men went above and beyond for me and i couldn't be more grateful to them. More

Amazing At His Job!!! Jamie made my first car purchase a very easy and comfortable process. He is the nicest guy and never makes you feel pressured. He helped me get the be Jamie made my first car purchase a very easy and comfortable process. He is the nicest guy and never makes you feel pressured. He helped me get the best car and I would definitely recommend him to anyone! More

Love the new car, our sales guy and F&I guys are great. Got home only to discover hail damage on roof, Mel Hambelton fixed it, but should have been made of aware of damage during sale. Got home only to discover hail damage on roof, Mel Hambelton fixed it, but should have been made of aware of damage during sale. More

Our experience at Mel Hambelton Ford Very impressed with the ease, quickness and helpfulness of this whole process. New what we were mostly needing in a vehicle and Mark Rank did not disa Very impressed with the ease, quickness and helpfulness of this whole process. New what we were mostly needing in a vehicle and Mark Rank did not disappoint in giving us options... but not so many we were overwhelmed. Although we’ve always shopped local, we will certainly always consider making the drive to Mel Hambelton to shop around in the future! In addition we will most definitely recommend to our friends and relatives! Thank you Phil and Mark! The atmosphere is pretty awesome! More

Jamie is Awesome Jamie was extremely professional easy to get along with and very personable. This was my first car buying experience and he remained patient with me t Jamie was extremely professional easy to get along with and very personable. This was my first car buying experience and he remained patient with me through all of the struggles and helped me leave the lot in a gorgeous Toyota Camry! I will definitely be back when it's time for a new car! More

Over paid by thousands I feel I was taken advantage of. Dorian was the salesman and his manager is probably more to blame. I told them I wasnt ready and hadnt done my home I feel I was taken advantage of. Dorian was the salesman and his manager is probably more to blame. I told them I wasnt ready and hadnt done my homework. They kept us there for hours and talked insesintly about their Service Dept and that the car was Certified and stayed away from discussing the price. They sold me a car which I could get for $29,000 elsewhere and I paid $37,850 and then they didnt give me what my car was worth so added another 2,000. I paid close to $40,000 for a used Ford 150 truck with 30k miles and some dings. The next day I checked comps and saw it was fairly common to do the 160 point test on the vehicle and saying "It is Certified" I was furious. I went back in and said I am not at all happy with the priced I paid. I said Im all about you getting some commission but I want a competitive price not a terribly high price. Said I would trade up if I got a fair price. Tommy the manager said we have a binding contract. Didnt even try to validate the worth of the vehicle. I tried giving back keys and Tommy said "no one is allowed to accept those keys" If I have an accident my insurance company isnt going to give me anywhere near what I paid and then I will suffer more loss. I realize I really screwed up, but they shouldnt do this to people. Car buying should be a Win, Win. They should show comps and not use tatics to take advantage of women. I will be picketing with a sign until they make this right. More

Awesome salesman We had a great car buying experience, Obi is a great car salesman and he showed us exactly what we wanted and he worked out a great trade offer for ou We had a great car buying experience, Obi is a great car salesman and he showed us exactly what we wanted and he worked out a great trade offer for our cars, we will use Obi for all our car purchases. More

Bought new car I just bought another vehicle from Mel hambelton ford. Mark tank and Phil Nightengale made the purchase an awesome experience as usual. This is the I just bought another vehicle from Mel hambelton ford. Mark tank and Phil Nightengale made the purchase an awesome experience as usual. This is the 7th vehicle we’ve purchased from them. Simply the best and their care after the sale is even better. More

Everyone was great especially Obi! Experience was great. Live over 3 hours away but was able to make a deal and drive down to pick up the Mustang. When we arrived we were greeted with b Experience was great. Live over 3 hours away but was able to make a deal and drive down to pick up the Mustang. When we arrived we were greeted with bottled water and a smiling front desk staff. Dealership was nice, clean, and everyone was helpful from start to finish. My Salesman was Obi. What an asset to the company. He was courteous and helpful from the beginning of the process to the end. Answered any and all questions and just made the process easy. I would definitely recommend Mel Hambelton and I have already recommended Obi to friends and family. More