Mel Hambelton Ford

I been going to Mel hambleton for a long time always good to me I will go back. The service department always good to me Justin my sale man was awesome and help pick the best car for me good to me I will go back. The service department always good to me Justin my sale man was awesome and help pick the best car for me More

Justin Blevins was very efficient and helpful. He knew what we needed and kept everything in the range. Friendly, family oriented and focused on us. what we needed and kept everything in the range. Friendly, family oriented and focused on us. More

Dorian couldn’t have done any better. He was patient, helpful, and also made himself worth buy from him. We will be back with Dorian. helpful, and also made himself worth buy from him. We will be back with Dorian. More

South Broadway Style Sales! Our daughter bought a 2016 CERTIFIED PRE OWNED Hybrid Fusion one evening, paying largely in CASH (!). I attempted to negotiate the price but Tomm Our daughter bought a 2016 CERTIFIED PRE OWNED Hybrid Fusion one evening, paying largely in CASH (!). I attempted to negotiate the price but Tommie assured me he could NOT budge ONE cent on the sale price because of the STRINGENT inspection for CPO. We expected CPO status meant items such as windshields and plastics would be intact, especially with us buying the car in inclement weather which didn't clear for several days. After a few days of babying this car around in bad weather, we set out to detail it and found a rock chip waaay down in the corner of the windshield and a cracked turn-signal plastic on the driver's side mirror. Two items which, to be fair, could easily have been overlooked, even during a so-called "stringent" inspection. Or ignored during one? When I brought these to the attention of MH Ford, they went through the charade of having the car dropped off. The salesman actually had to pay to fix the windshield himself! Then Nolan refused to fix the mirror, essentially calling me a liar and insisting that the damage MUST have occurred under my care, in the 75 or so miles driven, NOT POSSIBLY *AFTER* the inspection by one of their careless car-moving employees or on a test drive or in their CROWDED LOT. SIX WEEKS elapsed between the inspection and purchase date! We didn't even mention the cracked c-pillar moulding. The grubby size 10 finger prints on the headliner were a nice touch too. I suppose we did that as well? The night of the sale? We had just made the deal and noticed NO FLOOR MATS, naturally. So, they found some cheap weathertec mats from another Fusion and put them in. Just like the old days! You buy a used car, get it home, and NO JACK so you go back to the dealer and they take one from another car. It instantly reminded me of SOUTH BROADWAY dealerships. Always at least one car on the lot with a missing jack or something. Since when do CERTIFIED PRE OWNED cars have missing floor mats, broken windshields and plastics? They even dropped the ball shuttling my daughter to and from work. I had to remind them to pick her up since they were TOO CHEAP to give a CPO customer a loaner car for a day. But they had no intention of providing service in the first place, did they? The shuttle driver said this was common at the end of the day. Pivotal moment with MH Ford here. They can fix the mirror, fairly cheaply, or say goodbye to future sales. Oh, and their service drive and lube service too. 3 of our 4 FORDS have warranties. The dollars just keep ADDING UP, don't they? Bottom line: Even CPO cars need thorough, up close visual inspection, inside and out. These people won't budge ONE INCH. Very eager to get you OUT THE DOOR. **UPDATE** MH Ford has agreed to split the difference on wholesale cost of the part. I will install the part myself. Upgrade to 3 stars. Should be free of charge. This car was sold six weeks after it's CPO inspection. Be careful. +++UPDATE+++MH Ford didn't like a 3-star rating and stated that if I didn't remove it, they wouldn't sell me the part for 1/2 price. . Keep your part. Back to one star. If I could give you ZERO, I would. It truly is amazing to me. The kicker is that they NEVER RAN THE CAR THROUGH SERVICE TO SEE WHAT IT WOULD TRULY COST. The turn indicator on the mirror is easily replaced in around 15 minutes for around $78, customer cost at Ford’s part’s counter. We have already negotiated with another dealer, a professional organization, for our Ford needs going forward. More

They told me what everything I wanted to hear to buy the truck i bought the truck and it had nothing but problems before I even got home started to have problem with transmission haven't had it a year been truck i bought the truck and it had nothing but problems before I even got home started to have problem with transmission haven't had it a year been in shop multiple time and the dealership has nothing to say worst vehicle I have ever owned my 2000 Ford is more reliable will not go back there all they care about is sell after sell they don't care More

Dorian Fox was a very great person to work with he had my best interest in mind during the whole car buying process. He was very professional and I recommend everyone I know to him for there car buying needs best interest in mind during the whole car buying process. He was very professional and I recommend everyone I know to him for there car buying needs. He is very knowledgeable about the car buying process and can help you out with anything you need to know. More

If you buy a car make sure you go through this guy. Amazing customer service and very straight forward which is exactly what you want in a salesman. Definitely go through him Amazing customer service and very straight forward which is exactly what you want in a salesman. Definitely go through him More

I can’t say enough about Dorian! He helped me get into my dream car, that I absolutely love! He’s such a down to earth guy and will help you with anything you need! He has so many connections with the guys d dream car, that I absolutely love! He’s such a down to earth guy and will help you with anything you need! He has so many connections with the guys down at the service department so if you want to get some extra goodies for your new vehicle he’s got you covered! 10/10 recommend! More

Obi has helped us buy 2 vehicles. He did a great job! He really advocated for us as buyers. He has checked in on us after buying both vehicles. I definitely recommend seeing him. really advocated for us as buyers. He has checked in on us after buying both vehicles. I definitely recommend seeing him. More

I called Obi to let him know I had found a good deal on a Tahoe and just ask for his advise since I had purchased my last two from Obi. Obi agreed it was a good deal, but offered to look around and find me a Tahoe and just ask for his advise since I had purchased my last two from Obi. Obi agreed it was a good deal, but offered to look around and find me a better deal. I was shocked with what he presented to me for a vehicle! I didnt think I'd be able to get in it More