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Mel Hambelton Ford
Wichita, KS
2,204 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,204 reviews
July 22, 2010
My experience with MH Ford was spectacular. I have never dealt with a dealership that was more friendly and courteous than this one. Usually the salesman is nice because he has to be, but Eric went above a dealt with a dealership that was more friendly and courteous than this one. Usually the salesman is nice because he has to be, but Eric went above and beyond and handled our needs with great effiency. I actually felt a little sorry for him because the car I ended up buying was not the car I wanted. The car I wanted was a Mustang GT (of course!!), but I walked out of there with a Ford Fusion. I love the car. Then we spoke with the floor manager, then another lady, Nancy, about how the sale went, and then finanacing. Without missing a beat in all of the steps of this major buy, everyone was polite and so friendly, i instantly felt at home with these people. Eric, Justin, Nancy, and Shawn, thank you so very much for making mine and my husbansd's experience so special to you. I know all you did was your jobs, but it certainly didn't feel like it. I will be coming to you again not only for service of my new car, but also a future buy. More
by deanna29
Employees Worked With
Eric Griffin, Justin Winter, Nancy, Shawn
July 20, 2010
Todd Williams was very helpful and friendly. I feel that Todd went above and beyond to get me into the car I wanted at a price that fit my budget. MHF is a very professional dealership, they do not pressure Todd went above and beyond to get me into the car I wanted at a price that fit my budget. MHF is a very professional dealership, they do not pressure you I was allowed to take my time and make sure the deal worked for me and my family. I am and will continue to be a customer of theirs. More
by KentMains
Employees Worked With
Todd Williams
July 15, 2010
My experience with MH Ford is from a slightly different perspective - I am a fleet administrator. Curtis is a top-notch customer service guy; he makes my job easy! I can call him any time to ask a questi perspective - I am a fleet administrator. Curtis is a top-notch customer service guy; he makes my job easy! I can call him any time to ask a question or order a car, and he is available to take care of it. We have ordered 17 Fords in the last 6 months, and every order has been handled with complete professionalism. Ford drop-ships our cars to dealerships around the country, but Curtis is the one who takes care of every detail so that our employees are able to pick up their cars in no time, with no worries. This keeps them working, and improves our bottom line. I do business with a couple of other dealers in the area, and MH's customer service is definitely a cut above the rest. More
by Lisa St. Aubin
Employees Worked With
Curtis Nelson
July 13, 2010
I really was NOT in the position to BUY a truck.I wanted to pay off some of my bills 1st before I traded what I had.I went there just to see what they had.BUT I ended up with a NEW F-150.So I guess I will b to pay off some of my bills 1st before I traded what I had.I went there just to see what they had.BUT I ended up with a NEW F-150.So I guess I will be having bread & water for a while unless I find a part time job that I could work besides my full time job that I have. DON"T get the wrong ideal I DO think that I got a GREAT DEAL ! BUT I wish it could have waited awhile. More
by flyingfalcon
Employees Worked With
James B. Shock
July 08, 2010
My husband and I are repeat customers with Mel Hambelton Ford. We had leased two vehicles from them three years ago and it was time to trade them in so we went back to Mel Hambelton. We like this particul Ford. We had leased two vehicles from them three years ago and it was time to trade them in so we went back to Mel Hambelton. We like this particulare dealer because they have a large selection of vehicles on the lot. They let you browse without disturbing you, but there are always salespeople available to help if you have questions. The cars on the lot are unlocked so you can actually look at them inside and out. We get a nice discount through my husband's employer so we don't have to do a lot of negotiating. The salespeople at Mel Hambelton continued to treat us as valued customers even after they found out about the discount program. Other dealerships in town won't even help us once they find out about our discount because the salesperson's commission is decreased. We were pleased that we were able to just turn over our leased vehicle and let the dealership take care of the rest. We were also happy that they had suggested that we spend the $350 for the Red Carpet Lease insurance which covered any excess wear and tear when we turned in the vehicle. It was nice to not have to worry about it when it came time to turn it in. My only complaint is that it takes a long time to purchase a vehicle. We spent approximatly 8 hours at the dealership from start to finish. It would be nice if they would get the facts and then let you leave while they work out the details and gather the paperwork so that you don't have to sit there the whole time. But I think you probably have that with any dealership. More
by jstaehr
Employees Worked With
Andy Crane
July 05, 2010
It was on June the 12th, my twin sister Joyce her boyfriend Rick & our older sister Pam & I had went to Spear's to eat and to get our free b-day pie. Joyce & I's 50th b-day. Later I had been driving boyfriend Rick & our older sister Pam & I had went to Spear's to eat and to get our free b-day pie. Joyce & I's 50th b-day. Later I had been driving in my car & I was listening to KZSN 102, the aunt man. And that was when I heard mhford's on my car radio, a fund raiser for 2 cancer,s that my twin & I had lost a husband to & that they were going to give away brand new mustang to the winner. So I called my husband up and I asked him if I could enter us into the contest. Jim said, yes! So I entered my twin Jim & I into the contest. I was the only name drawn out of the 3 of us. I received a phone call saying that my name had been drawn for a chance to win a new car. Who would of thought that my name would be drawn for a chance & that I would be the winner of all those many people. Yes, I'm still pinching myself! I still fill like I'm in a fairy tale life, even as I right you this message. I want to thank mhford & and all who made this possible. I'm very thankful! I thank my Lord Jesus for this special gift that I believe that he wanted me/Joan to win. Jesus is my best friend I have ever had. I love my brand new 2011 ford mustang. A very nice 50th b-day gift! Thanks! Joan Marie Gibson More
by jjhobbies66
Employees Worked With
Nancy & Shawn
July 01, 2010
i came in the dealership looking for a FX4 4 door supercab and they had a good selection to choose from. even if i didn't want one from the lot, they was willing to find what i was looking for. great supercab and they had a good selection to choose from. even if i didn't want one from the lot, they was willing to find what i was looking for. great salesman and easy to deal with. good car buying experience. More
by 92s-trim
Employees Worked With
todd williams
June 30, 2010
Everybody from the saleperson Lee (by the way I have to say he held the door open for me and my wife to entered the Dealership which I have to say had not been done at any other Dealship in our area) to Er say he held the door open for me and my wife to entered the Dealership which I have to say had not been done at any other Dealship in our area) to Erik in finance were truly outstanding. The overall experience was far better than any other dealer we have purchased from in the past. They were extremely helpful at everything and ensured there was complete understanding prior to our departing. More
by craftsalot55
Employees Worked With
Lee
June 28, 2010
Everyone from Brad the sales rep to Erik in finance were truly outstanding. The overall experience was far better than any other dealer we have purchased from in the past. They were extremely helpful at ev truly outstanding. The overall experience was far better than any other dealer we have purchased from in the past. They were extremely helpful at everything and ensured there was complete understanding prior to our departing. More
by brian farris
Employees Worked With
Brad, Erik
June 27, 2010
Our experience at Mel Hambelton Ford was wonderful from start to finish. Todd Williams went above and beyond to make sure that we were satisfied with every detail. All 4 of the employees we were in contact start to finish. Todd Williams went above and beyond to make sure that we were satisfied with every detail. All 4 of the employees we were in contact with were very friendly and I have never had such a great experience buying a car! I will be going to back to this dealer the next time I decide to purchase a car. More
by Racing57
Employees Worked With
Todd Williams, Shannon West, Eric George, and Nancy Bayer
