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Mel Hambelton Ford
Wichita, KS
2,194 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,194 reviews
September 22, 2010
This was the second vehicle I purchase from this dealer. Both experiences were excellent. The sales personal were very helpful and No High Pressure tactics were used. I have used the service department for Both experiences were excellent. The sales personal were very helpful and No High Pressure tactics were used. I have used the service department for these and other vehicles with excellent results. All of the other supporting staff were friendly and courteous. A breath of fresh air for the new vehicle searching experience. A special Thank You to Todd Williams. More
by andy k
Employees Worked With
Todd Williams
September 22, 2010
I visited several dealerships in the Wichita area. When I visited Mel Hambelton Ford, I had to look no further. I traveled 2hrs to this dealership and it was worth every minute. I knew what I wanted and Jame visited Mel Hambelton Ford, I had to look no further. I traveled 2hrs to this dealership and it was worth every minute. I knew what I wanted and James, my sales associate worked very hard to get me what I wanted. (savings) Shaun in Finance was awesome also! I went in there with an approval from my bank with a certian interest rate, and he worked to get me a lower interest rate, almost 2% lower.(another savings) That's top notch service! They did not benifit from helping get me a lower interest rate, but he worked to do just that! I received a call from Shawn in the service department the day after to make sure that I was satisfied with my purchase and to inform me that the first oil change was on them! (another savings) I told my friend about the extended warranty I purchased, and he did not believe me when I told him what all I got with it! Ford has really stepped it up for the benifit of the the customer! I've been a Ford owner for almost five years now and they continue to awe me! Taking my shopping experience from the internet to the dealership was the best experience with the Reps over at Mel Hambelton Ford!! I would definately reccommend their business to any one on the hunt for a new/used automobile! I just wish I had some one reccommend them to me before I wasted my time at other dealers! More
by tdavis1024
Employees Worked With
James Shock, and Shaun in Finance..
September 20, 2010
I walked in a bit aprehensive after past experience with MHF. At the urging of a friend, I gave it another try and to ask for John Brooks, I did, he got me going on looking for a vehicle, while he was busin MHF. At the urging of a friend, I gave it another try and to ask for John Brooks, I did, he got me going on looking for a vehicle, while he was busing dealing with other customers that night, he got me in touch with Dwayne. I was looking for my "Needle in a Haystack car"..i didn't know what I wanted except, low miles, my price range and still had a manufacture warranty. John called to say he found my car the next day, I showed up on a extremely busy day, he placed me in the hands of Alan. Though I had 3 salesmen helping me I am extremely pleased with this purchase.. I love my 2009 Ford Focus and am proud to say you guys found "My needle in the haystack"..thank you so much for all you do! More
by ksmom1275
Employees Worked With
John Brooks, Alan Spencer, Dwayne Gleim
September 13, 2010
I would have to say that I was taken very good care of here. I got the truck I wanted at a really great price. There were a few problems with the truck, but Jeff stepped in and really came to the rescue. here. I got the truck I wanted at a really great price. There were a few problems with the truck, but Jeff stepped in and really came to the rescue. Mel Hambelton Ford went over and above on this one and made me feel special. I bought a well used truck and received a gem. It is not too often the little guy feels satisfied with any type of service from the big guy, but they did it. Thank you Mel Hambelton Ford. And especially thank you Jeff. More
by drash1
Employees Worked With
Jeff Horning
August 20, 2010
Our salesman was very proficient in his knowledge of the vehicles we had questions about and the options we may have with our trade. The Sales Manager or Trade Manager was very polite and gave us a good pri vehicles we had questions about and the options we may have with our trade. The Sales Manager or Trade Manager was very polite and gave us a good price on our trade. We were treated fairly and all the staff was very respectful. The finance manager Eric was great. He was very informative and took his time to answer all our questions. Eric our salesman was completely thourough once we chose our vehicle to cover everything. He was very helpful and communicated to us like we were people and not another sale. I would recommened them to anyone and everyone. More
by sewilhelm
Employees Worked With
Eric-Salesman and Eric-Finance Manager
August 06, 2010
Everything went great until I got to the finace guy and then was wanting to leave. The finance guy tried to sell me the extended warranty and more but I just wanted the plain financing and price. At the v then was wanting to leave. The finance guy tried to sell me the extended warranty and more but I just wanted the plain financing and price. At the very end after a bit of haggling, he said, oH,,I forgot, your a Ford repeat customer and you get a $500.00 incentive, we can use it for your extended warranty / maint plan and your monthly wont go up. Nice Trick to play on your customer! Then as I left they had this long long new car check list that they wanted to go over with me before letting me drive off. It was so boring and I just wanted to leave. The list could have been something to go over before deciding to buy but not at the last moment. Maybe they could give you the option of not hearing the big long speil at the end. More
by agnt0091
Employees Worked With
Shawn
August 03, 2010
Buying a car at Mel Hambelton Ford was an overall great experience. It was impressive that Mir, our sales associate remembered information about my husband and I from a prior visit. They made sure that w experience. It was impressive that Mir, our sales associate remembered information about my husband and I from a prior visit. They made sure that we made an informed decision by answering all of our questions, letting us test drive different cars, and explaining things. It was also nice that the dealership had a room for the kids to play. More
by angiepetersen
Employees Worked With
Mir
July 24, 2010
Phil and Phil at MHF made my first new car buying experience easy and fun. They were very helpful and responsive to my questions. My Fusion is great, and so was the price. I strongly recommend buyi experience easy and fun. They were very helpful and responsive to my questions. My Fusion is great, and so was the price. I strongly recommend buying a Ford from them, even if you are not located in Wichita. They have a great delivery service. More
by brk1545
Employees Worked With
Phil Nightengale and Phil Clark
July 24, 2010
From the day I stepped in to the dealership until the day I drove away in my brand new 2011 F250, I was treated like family. Curtis did everything in his power to find me a truck with the options I was wanti I drove away in my brand new 2011 F250, I was treated like family. Curtis did everything in his power to find me a truck with the options I was wanting, but it just wasn't out there. Instead we had to order it. The truck ended up built and delivered in half of the time that was quoted. To top it all off, I was given more than I ever would have imagined for my trade in. More
by Scorpionhockey00
Employees Worked With
Curtis Nelson
July 22, 2010
Having thought that I purchased a car on Saturday, only to find out that I did not have financing on Monday was frustrating. Mir worked hard for me to find a car that suited my needs and would meet my fin to find out that I did not have financing on Monday was frustrating. Mir worked hard for me to find a car that suited my needs and would meet my financial target. Thanks Mir! I am enjoying the Edge! More
by Robert Poole
Employees Worked With
MIr
