Mel Hambelton Ford

Our salesman was very proficient in his knowledge of the vehicles we had questions about and the options we may have with our trade. The Sales Manager or Trade Manager was very polite and gave us a good pri vehicles we had questions about and the options we may have with our trade. The Sales Manager or Trade Manager was very polite and gave us a good price on our trade. We were treated fairly and all the staff was very respectful. The finance manager Eric was great. He was very informative and took his time to answer all our questions. Eric our salesman was completely thourough once we chose our vehicle to cover everything. He was very helpful and communicated to us like we were people and not another sale. I would recommened them to anyone and everyone. More

Everything went great until I got to the finace guy and then was wanting to leave. The finance guy tried to sell me the extended warranty and more but I just wanted the plain financing and price. At the v then was wanting to leave. The finance guy tried to sell me the extended warranty and more but I just wanted the plain financing and price. At the very end after a bit of haggling, he said, oH,,I forgot, your a Ford repeat customer and you get a $500.00 incentive, we can use it for your extended warranty / maint plan and your monthly wont go up. Nice Trick to play on your customer! Then as I left they had this long long new car check list that they wanted to go over with me before letting me drive off. It was so boring and I just wanted to leave. The list could have been something to go over before deciding to buy but not at the last moment. Maybe they could give you the option of not hearing the big long speil at the end. More

Phil and Phil at MHF made my first new car buying experience easy and fun. They were very helpful and responsive to my questions. My Fusion is great, and so was the price. I strongly recommend buyi experience easy and fun. They were very helpful and responsive to my questions. My Fusion is great, and so was the price. I strongly recommend buying a Ford from them, even if you are not located in Wichita. They have a great delivery service. More

From the day I stepped in to the dealership until the day I drove away in my brand new 2011 F250, I was treated like family. Curtis did everything in his power to find me a truck with the options I was wanti I drove away in my brand new 2011 F250, I was treated like family. Curtis did everything in his power to find me a truck with the options I was wanting, but it just wasn't out there. Instead we had to order it. The truck ended up built and delivered in half of the time that was quoted. To top it all off, I was given more than I ever would have imagined for my trade in. More

Having thought that I purchased a car on Saturday, only to find out that I did not have financing on Monday was frustrating. Mir worked hard for me to find a car that suited my needs and would meet my fin to find out that I did not have financing on Monday was frustrating. Mir worked hard for me to find a car that suited my needs and would meet my financial target. Thanks Mir! I am enjoying the Edge! More

My experience with MH Ford was spectacular. I have never dealt with a dealership that was more friendly and courteous than this one. Usually the salesman is nice because he has to be, but Eric went above a dealt with a dealership that was more friendly and courteous than this one. Usually the salesman is nice because he has to be, but Eric went above and beyond and handled our needs with great effiency. I actually felt a little sorry for him because the car I ended up buying was not the car I wanted. The car I wanted was a Mustang GT (of course!!), but I walked out of there with a Ford Fusion. I love the car. Then we spoke with the floor manager, then another lady, Nancy, about how the sale went, and then finanacing. Without missing a beat in all of the steps of this major buy, everyone was polite and so friendly, i instantly felt at home with these people. Eric, Justin, Nancy, and Shawn, thank you so very much for making mine and my husbansd's experience so special to you. I know all you did was your jobs, but it certainly didn't feel like it. I will be coming to you again not only for service of my new car, but also a future buy. More

My experience with MH Ford is from a slightly different perspective - I am a fleet administrator. Curtis is a top-notch customer service guy; he makes my job easy! I can call him any time to ask a questi perspective - I am a fleet administrator. Curtis is a top-notch customer service guy; he makes my job easy! I can call him any time to ask a question or order a car, and he is available to take care of it. We have ordered 17 Fords in the last 6 months, and every order has been handled with complete professionalism. Ford drop-ships our cars to dealerships around the country, but Curtis is the one who takes care of every detail so that our employees are able to pick up their cars in no time, with no worries. This keeps them working, and improves our bottom line. I do business with a couple of other dealers in the area, and MH's customer service is definitely a cut above the rest. More