Mel Hambelton Ford

Well traded my explorer in and once again very pleased. Jon Jackson helped us find another great car. We weren't pressured or lead in anyway. He made helpful suggestions and gave honest input. He was very Jon Jackson helped us find another great car. We weren't pressured or lead in anyway. He made helpful suggestions and gave honest input. He was very patient with us as we decided what to get (thought we wanted an Escape but decided on another Fusion instead). He wanted to make sure what we got fit out budget. He was very personable and a joy to work with. Shawn Matthew is a miracle worker. We wouldn't have been able to get a second car without his magic. Now we have two new cars with warranty, maintenance, and gap insurance for pretty close to what we were paying before without that coverage. We look forward to working with Mel Hambelton's staff for years to come. It's always nice to go get your car serviced and feel like your visiting a friends house. More

Fantastic! Fantastic! The General Manager, Phil Nightingale, went above and beyond what was expected. Phil listened to exactly what we wanted. Rather than sell us an Edge off his lot, he found on Nightingale, went above and beyond what was expected. Phil listened to exactly what we wanted. Rather than sell us an Edge off his lot, he found one that had all the features we wanted and it did not include features that we did not want. We got an excellent trade-in price on our old vehicle and a great price on the Edge. The entire staff was very professional and also very friendly. No high pressure sales tactics at this dealership! All around a 5 star experience! More

Excellent buying experience. Excellent customer service. Thanks to Brian we were able to upgrade and lower our monthly payments without having to pay anything down. This is our 6th vehicle we have purchase Thanks to Brian we were able to upgrade and lower our monthly payments without having to pay anything down. This is our 6th vehicle we have purchased from MHF and we will continue to do business with them. More

We visit Mel Hambelton to see if we could trade in our brand new Suzuki we had for 3 months. The Suzuki dealership damaged it when washing it and refused to repair it under warranty (the paint was blister brand new Suzuki we had for 3 months. The Suzuki dealership damaged it when washing it and refused to repair it under warranty (the paint was blistering). Mel Hambelton took our trade for as close as you can possibly get to pay off on a new vehicle $200-$500 less than what we owed. They also got us a 1.9% interest rate (we were initially promised about a 6.9%). The Suzuki dealership initially promised 10% and ended at 17.4%. So with that being said we were able to get a $24,000 car for the same price as a $13,000 Suzuki and we got a extended warranty for a little more than we were paying for the Suzuki alone. Another plus our insurance rate is cheaper for the Ford Fusion than for the Suzuki SX4. So all in all we got a better car, better warranty, and better service for pretty much the same price!! I can't wait to trade in my Ford Explorer with them!! More

BJ was wonderful! He took the time to understand why I was looking for a new vehicle, how I would use the car before putting me in one I could not afford, and what options were important to me and my fami was looking for a new vehicle, how I would use the car before putting me in one I could not afford, and what options were important to me and my family. He was also understanding with my situation and never made me feel pressured or like I was just a number. The finance department was awesome to deal with and the whole experience was far different than I had ever had with any car dealership. BJ even delivered my vehicle to me at work! I went to MH because my husband purchased his truck there in 2009, and his experience was the same one I had 2 years later. More

All I can say is ask for Mark Rank when you go into Mel Hambelton Ford. I purchased a new 2010 F150 through Mark and he continues to support me 6 months after the sell. He is in it for the right reasons Hambelton Ford. I purchased a new 2010 F150 through Mark and he continues to support me 6 months after the sell. He is in it for the right reasons and will work for you to make sure everything is right. I want to be clear that I am the first person that does not like pushy salesmen that simply want a quick sell to meet their monthly quota. This guy is not pushy; he simply wants to treat you right so you are a customer for life. I would strongly recommend Mel Hambelton because Quality customer care is their focus. I am almost on a first name basis with their customer service representative that always follows-up with me over the phone to make sure everything went well for something as simple as a scheduled oil change. The service department is another strong area for this dealership. Mike Mitchell is second to none. Mike is interested in making sure your service experience is 100% positive and will make sure everything was done right in a timely manner. More

This is the second car I have bought from Mir. I was happy enough with his service the first time to be one of his repeat customers. He will be my salesman of choice should I decide to trade again a fe happy enough with his service the first time to be one of his repeat customers. He will be my salesman of choice should I decide to trade again a few years down the road. He is always friendly and very helpful. More

Because we had been in the dealership for black Friday to get my 16 yr old daughter a car. She stayed there all night and was the third in line until around 4:30am when 5 hispanic families all showed up and get my 16 yr old daughter a car. She stayed there all night and was the third in line until around 4:30am when 5 hispanic families all showed up and were able to resume their saved spots from the night before. My daughter didnt get a car that night but was promised that she would have one between 2 days and 2 weeks. I had to call repeatedly to get action and it was after 3 months that they finally got her a car. There was a lack of communication from the dealership that was unsat. Last Friday we picked up the car and everything seemed ok, until yesterday. My daughter had rolled her windows downs and they would not go back up at all. She had someone who knew how to get them back up but they wont work now. I called Brad Mason the salesman about the issue and got the cold shoulder and he said its my problem, they already lost $1,500.00 on the deal. First of all if they would have taken care of business and not allowed the 5 families to resume their so called spots that night my daughter would have gotten the car she wanted. They broke their own rules and then blew me off. The customer service was rated Very Bad because I should not have to call every week and some times several times a week to talk to someone on progress. I should not be told its not their problem its mine. To top it off, the peice we talked about from day one was under a $1,000 with all fees and tax, as it would have been that night in November, instead I paid over that. They did not provide good customer service to our family... I would also like to mention that on the morning of black Friday their so called security guard was very rude disrespctful, and made it clear that he was in charge not the sales management team. He told us flat out that since we werent on his list we wouldnt get a car. I asked what list and he replied the one you not on nor will be. He generated a list then told all the hispanic families they could go home and come back at 4:30am to resume their position. I told him that when the management came in I would let them know all about what he said. He told me he didnt care because he was in charge not them. they couldnt and wouldnt change anything because he was the boss perion. I found out Friday that he must be the boss, because he is still their security guard. I guess Phil, Jeff and Lisa Hambelton all work for him! More

This was by far the best experience I have ever had at a dealership. This is the third vehicle I have purchased in the last 6 years. I have not always been a Ford person, but seeing the amount of community dealership. This is the third vehicle I have purchased in the last 6 years. I have not always been a Ford person, but seeing the amount of community engagement they put forth made we want to check them out. As soon as we hit the lot, my wife and I, had a bet to see if anyone would come talk to us. Within a minute of exiting our vehicles, in the cold, our sales person greeted us. Ben did a great job. He shook our hands, even our 7-year-old sons, and introduced himself. From there, he started asking us all the right questions. Not how much money we had, but how we were going to use the vehicle. He wanted to know our lifestyle. This allowed him to put us in the right vehicle for the perfect price. We walked the lot for about 45 minutes before even getting into a vehicle to test drive. He took us around discussing the advantages and disadvantages to each vehicle. Once Ben put us in my new Ford F150, quad cab, we knew it was the right one. The price was above our range by about $5,000, but this did not stop Ben. He took us inside and went to work. Next thing you know, he is within our budget and we were driving away. If it were not for Ben and the sales team at Mel Hambelton, I would still be driving the old Dodge. More

I went to Mel Hambelton based on reputation and knew exactly what I could spend and what features I wanted. I was greeted at the door by Mr. Benage and he immediately listened to my needs. Due to incl exactly what I could spend and what features I wanted. I was greeted at the door by Mr. Benage and he immediately listened to my needs. Due to inclement weather we browsed selections on the pc & then he drove the specific car to the bay for me. After a test drive and then only looking at one more vehicle we started negotiating on the original vehicle. Within approximately 2 hours I drove away in my new car. Wonderful experience! More