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Mel Hambelton Ford

Wichita, KS

4.8
2,176 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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11771 West Kellogg Street

Wichita, KS

67209

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Showing 2,176 reviews

December 18, 2012

I showed up with a very specific list of requirements in a new vehicle, equipment, price and financing. Clayton found the vehicle just for me at the price I needed. Bret researched all the rebates, refunds More

by dmcessna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Taylor
Dec 28, 2012 -

Mel Hambelton Ford responded

We are pleased to hear everyone worked hard to ensure your happiness. Feel free to give Austin a ring if you have any questions with all that technology :) Thanks!

December 18, 2012

When I went to purchase my vehicle I already had an appointment at another dealer set for later in the day with a car picked out. I stopped at Mel Hambelton earlier in the day and spoke with Jon. He More

by chpc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jon Jackson
Dec 28, 2012 -

Mel Hambelton Ford responded

That is great! Jon is an excellent guy! Thank you for giving us a shot, we are pleased you were able to find something that you liked out here at the Big Corner. Thanks for the review!

December 15, 2012

Everybody I came into contact with was professional and super friendly. This was by far the best car lot experience I've had in years. More

by nayber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2012 -

Mel Hambelton Ford responded

Thanks for the positive feedback. We are glad Clayton, Bret and Anthony were able to assist you with your car buying experience!

December 10, 2012

They made me feel welcome at the dealership. They work for the customer(s) needs, they are there for us. There was no pressuring into buying a vehicle, we told them what we could do and they worked their More

by tiffany1288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kinney
Dec 11, 2012 -

Mel Hambelton Ford responded

Tiffany, Thank you! We are glad you felt welcome at our dealership. Hope you enjoy your car!

December 10, 2012

Phil Nightingale, the general manager, is fantastic. He went way above and beyond to make sure we were treated right. All employees that we dealt with gave wonderful service. We felt like we were their More

by pammaher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Nightingale
Dec 11, 2012 -

Mel Hambelton Ford responded

Thank you very much for sharing your thoughts with us. We are pleased that you had such a great experience with Phil and the rest of the staff you worked with. If you ever need anything, please give us a ring!

December 10, 2012

This dealership is fantastic...third new car we have bought for them in the past six months. Everytime the experience was absolutely wonderful. Between Robert and Bret, they not only found the the vehic More

by jermay07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kinney
Dec 11, 2012 -

Mel Hambelton Ford responded

Woohoo! Thank you for this awesome review. We have the best staff around and we are proud that you agree. Hopefully we will see you again for your 4th big purchase!!

December 09, 2012

If you looked up customer service in the dictionary, there would be a picture of Jon Jackson and the whole Mel Hambelton team. I work in the customer service industry and was blown away by how comfortab More

by nolanbristow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 11, 2012 -

Mel Hambelton Ford responded

Nolan, That is terrific! Thank you for your kind words. We are very pleased that Jon treated you with utmost respect and professionalism. HA we will be sure to forward that on in regards to Alex and that promotion. Thank you very much, and if we can ever help you out in any way, please do not hesitate to give us a shout!

December 07, 2012

Whole experience was great. Everyone was very helpful and answered all my questions in a professional manner. Would recommend the dealer and everyone that helped in the purchase of my car, which I love, by t More

by Ila Fast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2012 -

Mel Hambelton Ford responded

Ila, Thank you for that fantastic review! We are glad you love your car. If there is ever anything we can do to make sure you are completely satisfied, please give us a call and we will make sure that happens!

November 28, 2012

This dealership is very professional and supportive. I would recommend mel Hambelton to everybody. My experience was top - notch! Phil Knightingale and his staff are the best! More

by TMill 22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Knightingale
Dec 01, 2012 -

Mel Hambelton Ford responded

Great! Thank you very much for reviewing us. Phil, along with the management team, does an excellent job at ensuring that each and every customer has an experience just like yours!

November 27, 2012

I called Alex was AWESOME! he helped walk me through deleting the old phone and connecting my new phone to the SYNC system. I was amazed at how he was able to walk me through the process without coming More

by minerl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2012 -

Mel Hambelton Ford responded

Thank you for letting us know via DealerRater! We take tremendous pride in our Delivery Team. They know those cars like it's nothing! If you ever have any additional questions, give Alex a call and he'll help you out!

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