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Mel Hambelton Ford

Wichita, KS

4.8
2,176 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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11771 West Kellogg Street

Wichita, KS

67209

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Showing 2,176 reviews

May 24, 2013

John Santellan was a great sales guy! I had the best experience ever from a dealership! I highly recommennd MEL HAMBELTON FORD! They all worked hard to make it a great time! (And I got a great car! More

by johnperrine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Santellan
May 23, 2013

The SLOWEST service I have ever received! Will not be going back! First they told me it would be 30 minutes. Then an hour. And I was there over 2 hours! They walk around and tell you what you want to hea More

by Kansasforsguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent
Jun 26, 2013 -

Mel Hambelton Ford responded

First I apologize for the unfavorable experience with our service. We do know that this is a problem, we are in the process of building a new Quicklane Service Center to help with our service performance. We are experiencing some growing pains and are very hopeful you will give us another opportunity to prove that we are working to be the best for our customers. My name is Jacky Burton and I am the Customer Service Manager here at Mel Hambelton Ford, if I can assist you in any way please do not hesitate reach out to me at or before your next visit. Thank you for taking the time to share your experience and helping us identify issues with our service.

May 19, 2013

I came to Mel Hambelton after being lied to and having an overall terrible experience with Rusty Eck Ford in Wichita. Greg had my car ready as soon as I showed up, and they absolutely stuck to everything the More

by rookie866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2013

Greg lathrop was very knowledgable about the ford f150 and worked diligently to find exactly what I was looking for. Greg was also great at getting the price point I needed on my trade-in. The finance d More

by Ngibbs316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2013

I never though buying a new car could be so effortless. Stan was great! He made sure we were informed and comfortable with our purchase. More

by Jodie McDonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 02, 2013

Really Love dealing with this dealership. Have traded vehicles twice with this dealership and I absolutely refuse to go anywhere else for new vehicles or service either one.The only downside is the price More

by fragilepooh1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 01, 2013

Within 2 weeks 2 things have broke on the van and still waiting to see what the company plans on doing about it! The part is a dealer only part. Then the 250$ referral is crap. I was a referral and I made More

by deanuts2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff White, John Santellan
April 19, 2013

I purchased a 2011 Ford F-150 Limited. The truck was awesome and the salesman (Mark) was very knowledgeable about the vehicle. I found Mark to also be honest and worked hard to get me a fair price. The More

by smartinez17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
April 07, 2013

A trusted friend encouraged us to visit Mel Hambelton Ford when we were shopping for a new car. Our experience there was extremely positive. The process of buying our SUV went amazingly smooth. There was More

by BandMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Sladek, Austin Haase
April 02, 2013

Stan was very helpful in my decision process of leasing a vehicle. I didn't think a lease was something I would do, but he took the time to talk with me and find out what my needs and concerns were and it t More

by MarlaWebb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Austin Ratzlaff
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