Mel Hambelton Ford

i ENJOYED WORKING WITH STAN. STAN WAS RECOMMENDED BY MY BANKER & MY SON-IN-LAW & DAUGHTER RECOMMENDED YOUR DEALERSHIP. HE BOUGHT A NEW MUSTANG & SHE BOUGHT A USED ONE. STAN WORKED AND GOT ME A GREAT DEAL BANKER & MY SON-IN-LAW & DAUGHTER RECOMMENDED YOUR DEALERSHIP. HE BOUGHT A NEW MUSTANG & SHE BOUGHT A USED ONE. STAN WORKED AND GOT ME A GREAT DEAL ON MY 2014 ESCAPE WHICH I LOVE. HE IS EASY TO WORK WITH & I WOULD RECOMMEND STAN AS THE SALES PERSON TO GO TO WHEN YOU WANT TO BUY A VEHICLE FROM MEL HAMBELTON FORD. EVERYONE AT THE DEALERSHIP WAS SO FRIENDLY & HELPFUL. More

After the thoughts of owning a late-model 5.0 Mustang had After the thoughts of owning a late-model 5.0 Mustang had consumed my daydreams for some time, I decided to go and tease myself by searching the After the thoughts of owning a late-model 5.0 Mustang had consumed my daydreams for some time, I decided to go and tease myself by searching the web for used Mustang prices. I looked at other dealerships and lots in Wichita, but wasn't satisfied until I saw the price on a 2011 Mustang GT that was on MHford.com's website. It had the options and price that I was looking for, so I went to MH Ford after work. Shortly after arriving, a gentleman came and asked if I needed assistance. We made small talk about my discovery on the dealership's website, and then we found the Mustang on the lot. The car was well represented and clean. He asked if I wanted to take it for a drive, so we did. Mr. Oliver talked about the features and other small talk. No pressure at all. I told him that I was interested in pricing my trade-in, but was worried about being upside-down on it and keeping my payments in the ballpark. During negotiation, I felt that Mr. Oliver worked for me as my agent through his supervisor to get me the deal that I wanted. There wasn't a lot of haggling or nit-picking, it was calm and easy. There were never any ultimatums or pressure to submit. Mr. Oliver is a no nonsense salesman; I got what I wanted for trade-in and got a very satisfying price on my new pride and joy! I had a few mechanical and cosmetic concerns when I inspected the car in more detail after taking the car home. I made a short list and talked to Mr. Oliver about them. He put my mind at ease as he sprang into action. He set up a short conference with the Service Management and they devised a plan to make me satisfied. They scheduled a date for me to bring the car back for service. Once that day came, Mr. Oliver set me up with a new Mustang to borrow while work was being performed. The next day, I recieved a phone call from the Service Rep telling me that my car was finished. He described the work that was performed and handed me the keys. I was very surprised that there were no fees to pay or papers to sign! It was too easy! I have never been treated so professionally and hassle-free! I was so impressed that I had to go back and thank Mr. Oliver again. This experience has really eased my mind about Customer Service in the Wichita area. I am forever a customer of Mel Hambilton Ford! I am now enjoying my "new" ride instead of dreaming about it! More

I found Alan to be an excellent salesperson that was genuinely trying to help me find what I was looking for. Dave is great service writer that keeps you up to date on the status of everything and works genuinely trying to help me find what I was looking for. Dave is great service writer that keeps you up to date on the status of everything and works hard to make sure you get what you expect. More

Extremely pleased with Reggie. We purchased an Edge and was not happy with the size. Reggie and the staff went out of their way to see that we could trade for our new Explorer. We Love it! was not happy with the size. Reggie and the staff went out of their way to see that we could trade for our new Explorer. We Love it! More

We went to Mel Hamilton looking for a truck. Travis Whisler helped us and was very patient and knowledgeable about the vehicle. I feel like he listened to what we were saying and what we wanted. We wer Whisler helped us and was very patient and knowledgeable about the vehicle. I feel like he listened to what we were saying and what we wanted. We were pleased with the price that we negotiated with him. I would definitely buy another vehicle from him and send my friends to him. More

We were first greeted by Stan Bogdan who was very knowledgeable, personable and dedicated to meeting our needs. He knew how to ask the right questions to find a vehicle within our budget. He was not knowledgeable, personable and dedicated to meeting our needs. He knew how to ask the right questions to find a vehicle within our budget. He was not pushy and genuinely wanted the right fit for us. We were not familiar with leasing and Stan explained in detail the advantages. We had a vehicle to trade in and he worked hard to get us the deal we expected. James Shock handled our financing quickly & efficiently and encouraged us to buy the premium service plan. Since we are loyal Mel Hambelton customers he found a great rate keeping our payments where we are comfortable. Trey Dickerson went through each option in our NEW Ford Fusion taking the time to connect our phones to Bluetooth, how to use the GPS, preset seat & mirror positions, etc. in a thorough manner. I realized Mark Nunnelley who I went to high school with also works there and he visited with us while we waited to have paperwork done. We would highly recommend this dealership and these employees to assist you with your next car/truck/SUV purchase. They all have earned our business again and we have already referred them to several people this evening. Mike & Brenda Mitchener More

Walked in an Austin was very friendly, quick to show us what we were saying we were interested in. We were thinking of a used car an Austin was informative of the rebates, tires for life program on the New what we were saying we were interested in. We were thinking of a used car an Austin was informative of the rebates, tires for life program on the New Car. Once he explained the differences it was his suggestion he test drove them both as we had narrowed it down to two cars quickly as Austin was a good listener in what we were saying we wanted, there was no high pressure just smiles of excitement as we were excited our selves to be purchasing. Then when our decision was made he took us right inside and helped us get the best deal possible, the Financing department was great, Jamie was very professional and explained the options which we appreciated. Thanks for such a pleasant experience, Gary & Sharon More

Where do I start? We arrived for our appointment on time only to discover that the Sales Rep we were scheduled to see was off. Not a good start. However, he was actually in the dealership and made a point only to discover that the Sales Rep we were scheduled to see was off. Not a good start. However, he was actually in the dealership and made a point of greeting us, explaining, and handing us off to Travis Whisler. After a long morning of looking at other dealerships and feeling a bit discouraged, Travis found a car that was in my price range that I liked. Drove well, beautiful condition, had the features I wanted, and was comfortable. MJ said it made my eyes light up!! *lol* I have to admit that it was not a good time for me to buy a car, but I had no choice. My old car had blown an engine and I needed a car as soon as possible. Everyone I came into contact with did all they could to get me into a car. It took some long hours and a lot of work and they never once made me feel that I was wasting their time! By the time we finished, I was exhausted. I had to wait a bit for my car to be delivered, however Austin Ratzlaff was very apologetic, kind and helpful! 4 1/2 hours later I drove home in my 'new to me' Ford. I have to especially thank Mark McCasland for all he did to help me. He spent a great deal of time getting me the financing....and the fresh start....I needed!! I absolutely would recommend Mel Hambleton Ford to my friends and family! Yes Mark...I am excited! Thank you!! Travis, Mark, Bret and Austin R...you guys are all awesome...and I thank you for getting me rolling again! More

Prepared when we arrived, helpful and knowledge about the car, services and rebates/discounts, respectful and patient even though the process went over closing time, no high pressure sales nor dragging out t car, services and rebates/discounts, respectful and patient even though the process went over closing time, no high pressure sales nor dragging out the process. First time actually enjoyed buying a car. More