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Mel Hambelton Ford

Wichita, KS

4.8
2,184 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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11771 West Kellogg Street

Wichita, KS

67209

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Showing 2,184 reviews

July 14, 2013

Very poor customer service. They didn't do what they promised and it seemed to me that the terms are abstract thing around this dealership. More

by Marishabg
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Brian , Brian Sladek
Aug 16, 2013 -

Mel Hambelton Ford responded

I apologize for this experience. I need to know what was promised and not fulfilled. Please share with me your experience so that I can prevent it from happening again. To know Brian and hear this is confusing but I can tell you we will make it right if we promised something. Customer Service is a way of doing business and If I don't make sure we are leaders in this area I won't have a job because customers won't come back. Please help me with this. You can email me directly at jacky.burton@mhford.com. Thank you for your time. Jacky Burton, Customer Service

July 06, 2013

They were amazing with my whole experience! Don't go any where else!! They always handle my service on my truck with topnotch experience and truely care about me! More

by pearl123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rank
July 05, 2013

I feel like Milton was very friendly and trustworthy and went out of his way to make sure I was happy with my purchase. Austin was very patient and knowledgeable about showing me the features in my new car. More

by TeraSumpter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milton Sanchez, Austin Haase
June 28, 2013

Amazing dealership they will bend over backwards to help anyone!!!!! Robert went above and beyond and even came in on his day off to make sure we were taken care off. It is a very long story but we will tr More

by Jameslee1989
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kinney, Austin Haase
Jun 29, 2013 -

Mel Hambelton Ford responded

Robert is a great example of what great employees we have and we are so pleased that he was able to help you with your purchase. Thnnk You for sharing your experience. Jacky Burton, Customer Service

June 13, 2013

We chose to do the Ford Trade Up Program with Lower interest rates. We had a great experience. I wouldn't recommend any other place than Mel Hambelton Ford. We love our new Ford Flex. More

by rsuppes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rank
June 11, 2013

This was easiest and least stressful car buying experience I have ever had. I was in desperate need of a vehicle after my car's motor had failed. I was already worried and stressed about finding an More

by ErinBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Thomas, Austin Haase
May 26, 2013

I will never go to another dealership again. I have been to rusty eck ford and eddys toyota and had HORRIBLE service. we walked into mel hambelton where we had purchased our first vehicle. we were greeted b More

by zephyroxsuntea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : tommy smith
May 25, 2013

Went to the dealer and I knew which car I wanted and how much I wanted to pay per month. Stan Bogdan was great. He worked hard to give me what I needed for my trade in. He was very friendly and would recom More

by tgrandy89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 24, 2013

John Santellan was a great sales guy! I had the best experience ever from a dealership! I highly recommennd MEL HAMBELTON FORD! They all worked hard to make it a great time! (And I got a great car! More

by johnperrine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Santellan
May 23, 2013

The SLOWEST service I have ever received! Will not be going back! First they told me it would be 30 minutes. Then an hour. And I was there over 2 hours! They walk around and tell you what you want to hea More

by Kansasforsguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent
Jun 26, 2013 -

Mel Hambelton Ford responded

First I apologize for the unfavorable experience with our service. We do know that this is a problem, we are in the process of building a new Quicklane Service Center to help with our service performance. We are experiencing some growing pains and are very hopeful you will give us another opportunity to prove that we are working to be the best for our customers. My name is Jacky Burton and I am the Customer Service Manager here at Mel Hambelton Ford, if I can assist you in any way please do not hesitate reach out to me at or before your next visit. Thank you for taking the time to share your experience and helping us identify issues with our service.

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