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Mel Hambelton Ford

Wichita, KS

4.8
2,184 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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11771 West Kellogg Street

Wichita, KS

67209

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Showing 2,184 reviews

August 28, 2013

As a mommy with 4 little kids trying to buy a car, this is the way to go. A few trips to Wichita was totally worth it!!! I didn't have time to research cars and told Stan my price range and the vehicle I More

by Hduf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 28, 2013 -

Mel Hambelton Ford responded

Thank you for taking the time to share your experience about your new Ford purchase at Mel Hambelton Ford in Wichita. Stan does a phenominal job with customer service and representing Mel Hambelton Ford. Enjoy your new car and let us know how we can help in the future. Thanks, Jacky Burton, Customer Service

August 27, 2013

Each time I walk into this dealership I feel welcomed. The staff is always helpful and make sure the customer is satisfied. Brian and Bret went out of their way to make sure we were happy with our car at More

by millerbrenna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Sladek
Aug 28, 2013 -

Mel Hambelton Ford responded

Brian Sladek and Bret Bowman are two perfect examples of what we expect from our employees at Mel Hambelton Ford in Wichita. We are truly fortunate they are members of our team. Thank you for taking time to share your experience with Mel Hambelton Ford, we will continue to work at being better and serving our customers! Thank You, Jacky Burton , Customer Service

August 23, 2013

Talked to my salesman a few days later seen a couple problems very minor and he was to get back with me after talking to the service manager and never did. Actually was gonna see if they would make this More

by Dickey5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2013 -

Mel Hambelton Ford responded

Can you please contact me, Jacky Burton, Customer Service at jacky.burton@mhford.com. I would like to have more information about this experience. Thank you for sharing your experience about Mel Hambelton Ford in Wichita. Jacky Burton, Customer Service

August 18, 2013

These guys are cream of the crop! Knowledgable, patient, friendly, fun, and passionate. This was the most fun I have ever had while making such a major purchase. This team of employees earned my trust and r More

by tarchibald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Austin Ratzlaff
Aug 19, 2013 -

Mel Hambelton Ford responded

It is great to hear positive feedback and know that our staff is working hard to provide an excellent experience that leaves our customer completely satisfied. Thank you for sharing! Jacky Burton, Customer Service

August 16, 2013

T yler was very helpful and all our questions were T yler was very helpful and all our questions were answered to our satisfaction. He was very professional. A real pleasure to work with. A real ass More

by db40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Mcmahon
August 14, 2013

It was a good experience. Brian was very helpful and did his best to get me the best deal that he could. Thank you Brian More

by lbrown73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Sladek
Aug 14, 2013 -

Mel Hambelton Ford responded

We are lucky to have Brian on our team. He has so much energy and really focuses his efforts on his customers. Thank You for taking the time to share your experience I know Brian appreciates it as well. Jacky Burton, Customer Service

August 14, 2013

Staff was very friendly and helpful. Downside is that Staff was very friendly and helpful. Downside is that I've had the brand new truck in for repairs that shouldn't be happening. But the service depa More

by Cjohnston87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Austin Haase
Aug 16, 2013 -

Mel Hambelton Ford responded

Repairs on a new truck and constance maintenance kinda defeats the purpose of a NEW TRUCK. This is frustrating. Maybe it is time to get the Service Manager involved to make sure everyone is aware, this should not be happening. It is refreshing that our staff has stepped up but we need get this fixed. If you could contact me a jacky.burton@mhford.com I would like to make sure the right people are aware and we get you taken care of. Jacky Burton, Customer Service

August 03, 2013

I was very impressed with Mel Hamilton Ford. This was my first time buying a brand new car 2013 Ford Fusion and the experience was fantastic. the customer service was superb and they really roll out the red More

by mark7899
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aug 03, 2013 -

Mel Hambelton Ford responded

We are very lucky to have employees like Stan and Brett, I bet they even had a couple great teachers! We are glad you enjoyed your experience and it is always good to know when you are headed in the right direction. Please visit us and let us help you with maintenance throughout your ownership. Jacky Burton, Customer Service

August 01, 2013

5 days to complete warranty work 4 hour job. Service tech yelling at me over the phone. Couldn't find problem from prev Ford fix. More

by Bbrunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 16, 2013 -

Mel Hambelton Ford responded

Definitely not acceptable. I would like to know more about this. We work hard everyday to be better than we were yesterday and better than the competition is today. This is not acceptable. Please share more about this with me, Jacky Burton at jacky.burton@mhford.com.

July 23, 2013

I had been searching for a car for about six months and came to Ford not thinking we would leave with a car. Sure enough they proved me wrong we left with the first car Stan picked out! Logan worked miracl More

by JARael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Logan
Aug 16, 2013 -

Mel Hambelton Ford responded

Our team is better with Stan on it. His customers are some of the most satisfied and takes the time to make the extra effort to provide excellent customer service. Thank you for sharing your experience. Jacky Burton, Customer Service

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