Mel Hambelton Ford

I found Alan to be an excellent salesperson that was genuinely trying to help me find what I was looking for. Dave is great service writer that keeps you up to date on the status of everything and works genuinely trying to help me find what I was looking for. Dave is great service writer that keeps you up to date on the status of everything and works hard to make sure you get what you expect. More

Extremely pleased with Reggie. We purchased an Edge and was not happy with the size. Reggie and the staff went out of their way to see that we could trade for our new Explorer. We Love it! was not happy with the size. Reggie and the staff went out of their way to see that we could trade for our new Explorer. We Love it! More

We went to Mel Hamilton looking for a truck. Travis Whisler helped us and was very patient and knowledgeable about the vehicle. I feel like he listened to what we were saying and what we wanted. We wer Whisler helped us and was very patient and knowledgeable about the vehicle. I feel like he listened to what we were saying and what we wanted. We were pleased with the price that we negotiated with him. I would definitely buy another vehicle from him and send my friends to him. More

We were first greeted by Stan Bogdan who was very knowledgeable, personable and dedicated to meeting our needs. He knew how to ask the right questions to find a vehicle within our budget. He was not knowledgeable, personable and dedicated to meeting our needs. He knew how to ask the right questions to find a vehicle within our budget. He was not pushy and genuinely wanted the right fit for us. We were not familiar with leasing and Stan explained in detail the advantages. We had a vehicle to trade in and he worked hard to get us the deal we expected. James Shock handled our financing quickly & efficiently and encouraged us to buy the premium service plan. Since we are loyal Mel Hambelton customers he found a great rate keeping our payments where we are comfortable. Trey Dickerson went through each option in our NEW Ford Fusion taking the time to connect our phones to Bluetooth, how to use the GPS, preset seat & mirror positions, etc. in a thorough manner. I realized Mark Nunnelley who I went to high school with also works there and he visited with us while we waited to have paperwork done. We would highly recommend this dealership and these employees to assist you with your next car/truck/SUV purchase. They all have earned our business again and we have already referred them to several people this evening. Mike & Brenda Mitchener More

Walked in an Austin was very friendly, quick to show us what we were saying we were interested in. We were thinking of a used car an Austin was informative of the rebates, tires for life program on the New what we were saying we were interested in. We were thinking of a used car an Austin was informative of the rebates, tires for life program on the New Car. Once he explained the differences it was his suggestion he test drove them both as we had narrowed it down to two cars quickly as Austin was a good listener in what we were saying we wanted, there was no high pressure just smiles of excitement as we were excited our selves to be purchasing. Then when our decision was made he took us right inside and helped us get the best deal possible, the Financing department was great, Jamie was very professional and explained the options which we appreciated. Thanks for such a pleasant experience, Gary & Sharon More

Where do I start? We arrived for our appointment on time only to discover that the Sales Rep we were scheduled to see was off. Not a good start. However, he was actually in the dealership and made a point only to discover that the Sales Rep we were scheduled to see was off. Not a good start. However, he was actually in the dealership and made a point of greeting us, explaining, and handing us off to Travis Whisler. After a long morning of looking at other dealerships and feeling a bit discouraged, Travis found a car that was in my price range that I liked. Drove well, beautiful condition, had the features I wanted, and was comfortable. MJ said it made my eyes light up!! *lol* I have to admit that it was not a good time for me to buy a car, but I had no choice. My old car had blown an engine and I needed a car as soon as possible. Everyone I came into contact with did all they could to get me into a car. It took some long hours and a lot of work and they never once made me feel that I was wasting their time! By the time we finished, I was exhausted. I had to wait a bit for my car to be delivered, however Austin Ratzlaff was very apologetic, kind and helpful! 4 1/2 hours later I drove home in my 'new to me' Ford. I have to especially thank Mark McCasland for all he did to help me. He spent a great deal of time getting me the financing....and the fresh start....I needed!! I absolutely would recommend Mel Hambleton Ford to my friends and family! Yes Mark...I am excited! Thank you!! Travis, Mark, Bret and Austin R...you guys are all awesome...and I thank you for getting me rolling again! More

Prepared when we arrived, helpful and knowledge about the car, services and rebates/discounts, respectful and patient even though the process went over closing time, no high pressure sales nor dragging out t car, services and rebates/discounts, respectful and patient even though the process went over closing time, no high pressure sales nor dragging out the process. First time actually enjoyed buying a car. More

I had a very high pressure experience at another dealer when I was ready to buy. I had done an internet search for the F150 Lariat I was looking for. Mel Hambelton was the farthest distance from my home, when I was ready to buy. I had done an internet search for the F150 Lariat I was looking for. Mel Hambelton was the farthest distance from my home, but i put a request for them to contact me. The next morning a gentleman called me from the internet dept and he had the truck I wanted. I told him about my experience and that I did not want another high pressure deal where someone tried to switch vehicles on me. He asked me to set an appt with Alan Oliver. I was leary but went ahead anyway. When I pulled up he had the truck sitting up front ready to go for a drive. It was the right truck but I was not looking forward to the part of putting a deal together. He asked me a few things to get to know me and I told him what I was willing to pay. He went to his sales manager came back in about 10 minutes and said we have a deal. I have never had such a positive, low pressure car buying experience. Alan Oliver was OUTSTANDING!!! More

I bought my Ford Mustang in December 18, 2012 and had great service I thought! It took 7 months and phone calls every other day to get my first of 2 things promised to me! Now I have talked to Mario, Bra great service I thought! It took 7 months and phone calls every other day to get my first of 2 things promised to me! Now I have talked to Mario, Brad, and someone else who said they were a manager but when I called back for him they said that person doesn't even exist there! So who did I talk to? hum! I have left 7 messages with Brad ? don't know last name and have left 6 messages with Mario and even talked to Mario and he said he would check on it and get back with me by 5 pm that day and now 1 month later which is 9 months after purchasing my car and still no call back! I left 2 messages today and still nothing! I thought I would be able to get what promised but guess NOT! We are so unhappy right now that wish we would have shopped local in our town! Multiple problems with the tag and over payment at the beginning to of things promised to us! I have even called and asked to talk to the main manager and still no calls back! Very UNHAPPPY! More

Purchased used 2007 F150 on 08/23/13. Truck had an issue with the suspension and has now been repaired. The service dept. should have caught this before it was offered for sale. with the suspension and has now been repaired. The service dept. should have caught this before it was offered for sale. More