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Mel Hambelton Ford
Wichita, KS
2,184 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,184 reviews
June 08, 2014
Salesman Nader Ali Nader Ali is a very courteous person. His customer service is great. I will recommend him to anyone who is the market for a new or used vehicle. He to Nader Ali is a very courteous person. His customer service is great. I will recommend him to anyone who is the market for a new or used vehicle. He took care of everything for me. More
by hugofergel
June 04, 2014
Stan Bogdan did a great job.. Again. My cousin has bought multiple vehicles from Stan and I recommended him to a co-worker who bought a new Mustang. Well I had to have a new Escape and St My cousin has bought multiple vehicles from Stan and I recommended him to a co-worker who bought a new Mustang. Well I had to have a new Escape and Stan did a great job. He always keeps me well informed, their is no hassle or surprises, and he is great about following up and makes sure you are happy and everything is right. I would recommend Stan and the whole team at Mel Hambelton. I love that their is no pressure and they want to make sure you are happy with the whole purchasing experience and service. More
by mustangman2
Employees Worked With
May 30, 2014
Great place to buy a truck I went to 3 different places and Mel hambelton was by far the most friendly, and helpful. I will be buying there again. Very satisfied with my purchas I went to 3 different places and Mel hambelton was by far the most friendly, and helpful. I will be buying there again. Very satisfied with my purchase and Stan was a very helpful associate More
by Ktunnell
Employees Worked With
May 20, 2014
Ford Focus 2014 Loved the experience of the salesman of how he knows his job. Finance dept was great too. Love my Ford Focus 2014 looks great and feels great to be in Loved the experience of the salesman of how he knows his job. Finance dept was great too. Love my Ford Focus 2014 looks great and feels great to be in driving places. More
by djbaker234
Employees Worked With
Kareem Hadad salesman, Kareem Hadad
May 13, 2014
Best care buying experience ever Got to the dealership this past saturday drove from liberal,ks about four trip. From the being very nice people to deal with espeally for the two indi Got to the dealership this past saturday drove from liberal,ks about four trip. From the being very nice people to deal with espeally for the two individuals that help us out mattheu and mark mccasland. They walk us through everything and took time to showing us everything from which truck we will like and actually took us on a test drive not like my last car buying experience where they only showed me the truck and started the paper work and our sales man here at mel hambelton took all the time to explain are different chooses we had. Are financial manager was truely truely a loyal person to his customs he explain everything from top to bottom until we understood and me and the wife much appreicated very much for are exerience we had down there. The sales guy mattheu and mark mccasland stood there until past midnight helping us out thank you again . More
by riogrande83
May 12, 2014
2009 F-150 The finance department did a great job of finding me the financing I needed along with the terms and still selling me the vehicle at a price I wanted The finance department did a great job of finding me the financing I needed along with the terms and still selling me the vehicle at a price I wanted & could afford. More
by BIGZOO11
May 07, 2014
Sales Mir is an excellent salesman, he goes above and beyond to make sure that I am satisfied every time I leave Mel Hambelton. He is friendly and he works Mir is an excellent salesman, he goes above and beyond to make sure that I am satisfied every time I leave Mel Hambelton. He is friendly and he works very hard to get me the best deal possible. The whole Mel Hambelton is great! More
by schuyler.dunn.3
Employees Worked With
Mir Rahman
April 30, 2014
Ran illegal credit check without permission On 29 APR 14, I made an appointment to get a test drive with Mr. Ali of a 2011 Infiniti M37X. During the test drive I informed him I had my own bank a On 29 APR 14, I made an appointment to get a test drive with Mr. Ali of a 2011 Infiniti M37X. During the test drive I informed him I had my own bank and would not need a credit check. I also said I was not looking to buy on that day as I was waiting for a substantial refund prior to signing any contracts. He said he even knew my loan officer personally. Once back inside his office, he asked how I would be able to buy his car today but I yet again informed him I could not buy today. He asked if he could do a trade appraisal at least to which I agreed and again reiterated that I would not be buying today. Mr. Ali came back a few minutes later stating that he had run my credit report and said I had a *** credit rating. He also said he was able to pull up my current vehicle payoff amount. I told him that the trade in amount did not require my credit to be pulled nor did I ever give him my SSN nor Driver's Licence. He went and got a sales manager who wanted to discuss my trade in amount but when I said I was upset that my credit report was pulled without my knowledge or consent he said, "Oh well that won't hurt you too much." I told him that what he did was illegal to which he simply got up and left the room. Mr. Ali came back in and said he assumed that I wanted the credit report pulled to which I said I repeatedly told him that I had my own financing and never authorized such a thing. I said I want my keys and to leave immediately as they were holding them away from me in the manager's office (a very deceptive trapping technique to keep me there longer). After waiting to get my keys back, I went out to the parking lot to find my current 09 Hyundai Genesis was still on and left in drive with the radio blaring. If I had waited a few more minutes then my car could have ended up rolling off and hitting something since it was left unattended in D. The dealership also promised me a gas card which I never received for making the trip out there which was a lie and falls under false advertising. More
by dawho123
April 29, 2014
New Truck Purchase Austin Taylor was the friendliest and most helpful sales person I have ever delt with. He has great product knowledge and was very helpful and kind. Austin Taylor was the friendliest and most helpful sales person I have ever delt with. He has great product knowledge and was very helpful and kind. More
by jeeps2222
Employees Worked With
Austin Taylor
April 19, 2014
HORRIBLE!!! Worst management that I have ever dealt with. This place has totally forgotten what customer service is. When is it ok for a manager to scream and ver Worst management that I have ever dealt with. This place has totally forgotten what customer service is. When is it ok for a manager to scream and verbally abuse a customer who just wants her warranty to actually be a warranty? Don't fall into their "tires for life" stuff either. You don't get new tires until they are down to 3/32 and was told by them that the metal will come through the tires at 2/32. Seriously, is that even safe? And that loaner they promise you if something goes wrong, yea thats a RENTAL. AVOID THE BIG CORNER AT ALL COSTS!!! More
by Bobbie617
Employees Worked With
David Gray
