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Mel Hambelton Ford
Wichita, KS
2,209 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,209 reviews
October 16, 2015
Ford Certified F 150 This is the best Ford dealership in town. Great staff, customer focus, knowledgeable, and respectful. I have purchased two fords from this dealership. This is the best Ford dealership in town. Great staff, customer focus, knowledgeable, and respectful. I have purchased two fords from this dealership. Each time, they listened to my needs, and provided excellent financing options. True Gentlemen dealership. More
by spectrable
October 08, 2015
Amazing For the last 3 cars I have gotten I have purchased from Mel Hambelton, Mir always takes care of me and my whole family. He works with your budget and For the last 3 cars I have gotten I have purchased from Mel Hambelton, Mir always takes care of me and my whole family. He works with your budget and gets you into a car you love. More
by JND2
Employees Worked With
Mir Rahman
October 04, 2015
New Fusion This is the fifth new car I have purchased from Mel Hambelton. There is a reason I keep coming back. Robert spent time taking me through all the cars This is the fifth new car I have purchased from Mel Hambelton. There is a reason I keep coming back. Robert spent time taking me through all the cars in the lot and they didn't have exactly what I was looking for. Robert and others searched all dealerships to find the exact car I was looking for with all the features I wanted and brought it in for me! They always take good care of you at this dealership, very pleasant and friendly people! More
by jermay07
Employees Worked With
Robert Kinney
October 03, 2015
Repeat Customer I purchased my first vehicle here a little over 5 years ago and had such an amazing experience I told all of my family about how great Mir and the who I purchased my first vehicle here a little over 5 years ago and had such an amazing experience I told all of my family about how great Mir and the whole company was. Mir has since sold my family multiple vehicles and yesterday he helped me pick out a brand new Fusion that I absolutely love. His customer service is unmatched and I couldn't possibly be any happier with my experience. He has made me a lifetime customer! More
by Amanda_Davis
Employees Worked With
Mir Rahman
October 01, 2015
Not so great finance team. Bought a used car from here. Tariq was friendly and helpful finding the car I wanted and sent me on to Casey in finance. Casey is very rude, pushy and Bought a used car from here. Tariq was friendly and helpful finding the car I wanted and sent me on to Casey in finance. Casey is very rude, pushy and reflects extremely poorly on the company. After finally getting the deal worked out with him and finalized (or so I thought) I receive a phone call a few days later saying I need to come back in and do it all over because it wasn't approved. . . Seems like a good company with the exeception of Casey. More
by 0808
September 30, 2015
Trade in was almost painless. The Only thing they could have done better was to Give me the car. Excellent customer care, concern and ability to make what I wanted happen. I will The Only thing they could have done better was to Give me the car. Excellent customer care, concern and ability to make what I wanted happen. I will recommend Mel Hambleton and Leonard Schroeder to any one and everyone wanting to buy a car. More
by Musty1
Employees Worked With
Leonard Schroeder
September 28, 2015
AMAZING CUSTOMER SERVICE!! Purchased new F150! Very pleased and appreciative, with Travis Whisler, my salesman, Anthony Herzerg in finance and Loren Wormington for showing me the ropes on our new F Very pleased and appreciative, with Travis Whisler, my salesman, Anthony Herzerg in finance and Loren Wormington for showing me the ropes on our new F150 and sending me with off with the biggest grin on my face! They are so knowledgeable of all there positions that I could not ask for anything more. I would and am recommending this dealership to everyone I see. Absolutely and amazing experience and this is how all dealerships to work, Together as a team and treat you as a person and not a number. I WILL return again! More
by April
Employees Worked With
Anthony Herzerg and Loren Wormington , Travis Whisler
September 25, 2015
Purchased new F150 pickup Very impressed with salesperson Wayne King, sales managers, finance personnel and final preparation staff. Overall a very nice experience. Would highl Very impressed with salesperson Wayne King, sales managers, finance personnel and final preparation staff. Overall a very nice experience. Would highly recommend it other potential buyers. More
by Truckbuyer
September 22, 2015
Still waiting for truck!! I was in the market for a new truck and after a previous bad experience with Mel Hambelton Ford (which was eventually resolved to my satisfaction) I d I was in the market for a new truck and after a previous bad experience with Mel Hambelton Ford (which was eventually resolved to my satisfaction) I decided to give them another shot when I saw a truck I was interested in on their website. I contacted our previous sales rep Obi (who is great by the way) and worked with him to go over the truck. I did notice a few issues with the truck that I was assured would be fixed if I agreed to buy it, as this truck was a fresh trade in and still needed to get completely inspected. I was working with another dealership on a bit newer truck in OKC but decided to go ahead with this one as it was closer and more convenient. I worked out the numbers (again Obi was great) and we agreed on a price. I explained to them that I couldn’t sign the papers until the following week because I was closing on a house and didn’t want anything new on my credit until then. Since I knew my credit score, and the bank I would probably use, they let me take the truck, and took my trade. Over the next several days I noticed the grinding issue in the rear that was to be fixed was getting worse and worse. I also noticed a few other issues wrong with the truck including a broken brake controller, the alignment was off and a blown fuse. (minor, I know but I am spending 30k on this truck, you expect it to be good to go) I brought the truck in on Wednesday and Obi had a loaner f150 for me to borrow. He said the issues would be resolved and my truck would be ready that afternoon or the following day. I came in the next day to sign the purchase papers and to my pleasant surprise my payment was lower than expected because I received a better interest rate from the bank. Papers signed, still no truck, still in the loaner. Asked about it at service and they said they were still working on it and they would call me the following day. (Friday) I was a bit upset at this as I just closed on my house and needed a truck to move with, (the f150 loaner doesn’t have a hitch receiver so I can’t use the trailer I reserved to move) but I was sure it would have it back by the weekend. I called on Friday afternoon and was told I would get a call back after they checked on it. No call by 6pm so I called in and was told the service department was closed. I talked to Obi on Monday and he said he would find out on Tuesday what was going on. In the afternoon he said that the truck was waiting on approval and he would let me know. On Tuesday (today) I call in to check the status and was told I would have to wait for a call back from the service advisor, well he did finally call back and said my truck was STILL waiting on approval. UGH. So here I am, still waiting on my truck that I was assured would be fixed. They have had my new truck more than I have so far. I am not done moving, and have to be out of my rental by next week. My truck would sure come in handy right about now. On a side note, I did receive a call from a “customer relations manager” who asked how my buying experience was. I explained to him the situation (which he knew nothing about) and with no empathy to my situation he ended the call with no solution or resolution. Also, I asked my sales rep Obi about getting another key for the truck as they only gave me one and he said that he would have to get that approved as that is all it came with. This is a 30k FORD truck from a FORD dealership. They can make another key for next to nothing. I think after this experience I am done with MHF. Obi is great and I would love to continue to work with him but there is WAY too much red tape and one hand not knowing that the other hand is doing. I will let you know how this finally works out when I get a resolution. More
by darickharriger
Employees Worked With
Obi Mbawuike
September 19, 2015
Very Helpful We had an excellent experience working with Mel Hambelton Ford. Wayne King helped us feel comfortable, and he put his best foot forward every day dur We had an excellent experience working with Mel Hambelton Ford. Wayne King helped us feel comfortable, and he put his best foot forward every day during our search for a vehicle. I'm impressed with how easy it was to reach Wayne when we had questions during our search. Customers will feel valued! More
by Kevin Hedrick
