Mel Hambelton Ford

Not so great finance team. Bought a used car from here. Tariq was friendly and helpful finding the car I wanted and sent me on to Casey in finance. Casey is very rude, pushy and Bought a used car from here. Tariq was friendly and helpful finding the car I wanted and sent me on to Casey in finance. Casey is very rude, pushy and reflects extremely poorly on the company. After finally getting the deal worked out with him and finalized (or so I thought) I receive a phone call a few days later saying I need to come back in and do it all over because it wasn't approved. . . Seems like a good company with the exeception of Casey. More

Still waiting for truck!! I was in the market for a new truck and after a previous bad experience with Mel Hambelton Ford (which was eventually resolved to my satisfaction) I d I was in the market for a new truck and after a previous bad experience with Mel Hambelton Ford (which was eventually resolved to my satisfaction) I decided to give them another shot when I saw a truck I was interested in on their website. I contacted our previous sales rep Obi (who is great by the way) and worked with him to go over the truck. I did notice a few issues with the truck that I was assured would be fixed if I agreed to buy it, as this truck was a fresh trade in and still needed to get completely inspected. I was working with another dealership on a bit newer truck in OKC but decided to go ahead with this one as it was closer and more convenient. I worked out the numbers (again Obi was great) and we agreed on a price. I explained to them that I couldn’t sign the papers until the following week because I was closing on a house and didn’t want anything new on my credit until then. Since I knew my credit score, and the bank I would probably use, they let me take the truck, and took my trade. Over the next several days I noticed the grinding issue in the rear that was to be fixed was getting worse and worse. I also noticed a few other issues wrong with the truck including a broken brake controller, the alignment was off and a blown fuse. (minor, I know but I am spending 30k on this truck, you expect it to be good to go) I brought the truck in on Wednesday and Obi had a loaner f150 for me to borrow. He said the issues would be resolved and my truck would be ready that afternoon or the following day. I came in the next day to sign the purchase papers and to my pleasant surprise my payment was lower than expected because I received a better interest rate from the bank. Papers signed, still no truck, still in the loaner. Asked about it at service and they said they were still working on it and they would call me the following day. (Friday) I was a bit upset at this as I just closed on my house and needed a truck to move with, (the f150 loaner doesn’t have a hitch receiver so I can’t use the trailer I reserved to move) but I was sure it would have it back by the weekend. I called on Friday afternoon and was told I would get a call back after they checked on it. No call by 6pm so I called in and was told the service department was closed. I talked to Obi on Monday and he said he would find out on Tuesday what was going on. In the afternoon he said that the truck was waiting on approval and he would let me know. On Tuesday (today) I call in to check the status and was told I would have to wait for a call back from the service advisor, well he did finally call back and said my truck was STILL waiting on approval. UGH. So here I am, still waiting on my truck that I was assured would be fixed. They have had my new truck more than I have so far. I am not done moving, and have to be out of my rental by next week. My truck would sure come in handy right about now. On a side note, I did receive a call from a “customer relations manager” who asked how my buying experience was. I explained to him the situation (which he knew nothing about) and with no empathy to my situation he ended the call with no solution or resolution. Also, I asked my sales rep Obi about getting another key for the truck as they only gave me one and he said that he would have to get that approved as that is all it came with. This is a 30k FORD truck from a FORD dealership. They can make another key for next to nothing. I think after this experience I am done with MHF. Obi is great and I would love to continue to work with him but there is WAY too much red tape and one hand not knowing that the other hand is doing. I will let you know how this finally works out when I get a resolution. More

Very Helpful We had an excellent experience working with Mel Hambelton Ford. Wayne King helped us feel comfortable, and he put his best foot forward every day dur We had an excellent experience working with Mel Hambelton Ford. Wayne King helped us feel comfortable, and he put his best foot forward every day during our search for a vehicle. I'm impressed with how easy it was to reach Wayne when we had questions during our search. Customers will feel valued! More

Best price and selection With the large selection I was able to find the exact F150 I had been searching on the internet when I called from out of town. I Walked in dealershi With the large selection I was able to find the exact F150 I had been searching on the internet when I called from out of town. I Walked in dealership and was met by salesman,Obi who I highly recommend, only to find 2 F150's waiting for me already to test drive! Ended up buying ecoboost version and love it. Everyone at the dealership went out of their way to greet and ask if I need help. 2 family members also purchased new vehicles from Mel Hambelton over the past few months and said the same things. Received follow up call after sale to see if everything was good. Will be back, could not beat the price. More

beyond a 10 It was an awesome experience working with Guadelupe Gonzalez. I will definitely be referring my friends and family to him/Mel Hambleton. It was beyond It was an awesome experience working with Guadelupe Gonzalez. I will definitely be referring my friends and family to him/Mel Hambleton. It was beyond a 10 experience!! More