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Mel Hambelton Ford
Wichita, KS
2,205 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,205 reviews
January 07, 2017
Leak free Sunroof I purchased a Flex from their east side rivals, and took it in twice to get the sunroof leak repaired. He had been leaking since we bought it. Each ti I purchased a Flex from their east side rivals, and took it in twice to get the sunroof leak repaired. He had been leaking since we bought it. Each time they said it was fixed, and once even said they had replaced the seal. I was tired of taking showers every time I went to the car wash. So we called Scotty, and with only a one word description (sunroof....husbands are so verbose). The tech had found the tear and repaired it. I am so happy to say I haven't got a shower since! This is just one of the many reasons why we will always stay loyal customers. Mel Hambelton has the best service and sales staff. More
by Jessica Barkhurst
January 06, 2017
Excellent salesman and dealership We have bought our last two vehicles from this dealership and salesman. I can't say enough outstanding things about them both! We are beyond satisfied We have bought our last two vehicles from this dealership and salesman. I can't say enough outstanding things about them both! We are beyond satisfied! More
by Trevin
Employees Worked With
January 05, 2017
Excellent place to purchase a new or used vehicle We recently purchased a 2016 FX4. Robert Kinney was our salesman. Great guy to work with. This isn't your typical car lot. They have their own in hous We recently purchased a 2016 FX4. Robert Kinney was our salesman. Great guy to work with. This isn't your typical car lot. They have their own in house cafe, a place for children to watch tv and play inside. Mel hambelton has so many different vehicles to choose from, the salesman will literally drive you to the vehicle of your choice on a golf cart. If you can't find what you are looking for just tell them what you want and they will find it for you. We have bought two vehicles from Robert and plan on staying with him and Mel Hambelton in the future. More
by Stouter89
Employees Worked With
January 04, 2017
New Car We went in telling Kareen what we wanted and he delivered within our price range. There was no haggling with our trade-in. It was a clear and cut pr We went in telling Kareen what we wanted and he delivered within our price range. There was no haggling with our trade-in. It was a clear and cut process. More
by Nanuke0720
Employees Worked With
Kareem Hadad
January 04, 2017
Worst treatment ever! Where do I even start! If i could give this place negative stars, I would. My husband and I were "approved" for two car loans on 12/26/2016. We were g Where do I even start! If i could give this place negative stars, I would. My husband and I were "approved" for two car loans on 12/26/2016. We were given 60 day tags and sent home with the vehicles that day and told to come back the next day to sign the paperwork. We got no word from the lot the next day so my husband called and was told that they hadn't heard back from the bank yet and that things were moving slowly because of the holiday rush. The following day, we received a credit denial notice in the mail from the finance company that we had previously been told had approved us. My husband called the lot back and told them and he was told then that he should go in and talk to the credit union that denied us because it was probably because of the Chapter 13 bankruptcy that we had just been discharged from and they needed to see the discharge paperwork. My husband went in and talked to the credit union and they told us they typically don't loan until 6-12 months after discharge of a Chapter 13. My husband went in to the car lot and talked to the salesman and told him what the credit union had said and he assured him that he would still get us financed and not to worry. We waited and waited and called back again after a few more days and were assured yet again that things were still fine and that they would be able to get us financing. In fact, they told my husband that it was their job to worry, not ours, that they would handle it. Well today, after almost 2 weeks of driving these cars, the lot called and told us that they were unable to get us financed and we'd have to return the cars! And on top of that, we had traded my husbands car in for his new one and they said they wouldn't be able to get it back until tomorrow! We are aghast at this horrible treatment! We have purchased from much less reputable car lots in our lives and have never been treated so badly. I would walk 20 miles to and from work before I would ever go back to this place for a vehicle. Beware if financing might be difficult for you-don't leave the lot with the vehicle until the paperwork is signed. In fact, just take your business elsewhere. Their customer service is severely lacking unless you are purchasing a $50, 000 vehicle and have perfect credit. More
by Laura Hargrave
Employees Worked With
Austin Taylor, Zack Oakes
January 01, 2017
Best experience ever I have recently had the opportunity of financing my very first car out at Mel Hamilton Ford and even though my dad was my sales person he will treat I have recently had the opportunity of financing my very first car out at Mel Hamilton Ford and even though my dad was my sales person he will treat you and your family as if you were his family he will find the right vehicle that fits your wants and needs so if you are in the market then please go se him his name is Dad, Robert Kinney lol he also goes by the redneck guy. More
by Cat96
Employees Worked With
December 30, 2016
Absolutely worst deal ever pulled on me in my life. I negotiated a deal on a new Ford F-150 Pick-up and as I was down to signing the last couple of pages (contract already signed) the finance person not I negotiated a deal on a new Ford F-150 Pick-up and as I was down to signing the last couple of pages (contract already signed) the finance person noticed a mistake on their part and they would not honor the agreed price even after they admitted it was their fault. They had ALL of the information and they gave me a price that was agreed upon but Ronald Galliher informed me they would not honor their end of the agreement. Let me walk out of the dealership without even apologizing. I have purchased over 30 vehicles in my life and have NEVER been treated this way. Unforgiveable! Joe LaFleur More
by Joe L
Employees Worked With
James Shock, Bob Kisner, Ronald Galliher
December 29, 2016
Outstanding! I couldn't have asked for a better experience when buying a 2016 car! "Milton" was the best salesman I have ever had!! He was knowledgeable, caring, I couldn't have asked for a better experience when buying a 2016 car! "Milton" was the best salesman I have ever had!! He was knowledgeable, caring, and at the same time not pushy. Not only does Mel Hambilton make buying a car an easy process, they also continue months afterwords checking to make every sure everything is going well. I can't say enough about how much I appreciate Milton and Mel Hambilton Ford! Carol More
by Lions123
December 20, 2016
Cold day 17 degrees, snow and blowing wind was not going to stop Robert Kinney from earning my trust and business. Very knowledgeable and true to his word. Rob 17 degrees, snow and blowing wind was not going to stop Robert Kinney from earning my trust and business. Very knowledgeable and true to his word. Robert braved the snow and cold to show me my future purchase. He and the entire mhford.Com are great. More
by Richard Gregwire
December 19, 2016
Buying a Truck My son and I had been in to buy a Truck for my husband. Found one he was looking for and loved it. We where told that if anything wrong with the t My son and I had been in to buy a Truck for my husband. Found one he was looking for and loved it. We where told that if anything wrong with the truck they would not sell and disclose why. He was a man of his word, the turbo was bad. Robert worked so hard for us, took time to help find another truck. Unfortunately we where limited on time and had to head back home to Georgia. We will be back and i highly recommend Robert as a salesman to help you find what you are looking for. It was a worthwhile trip found a place and people we will be doing business with in the near future. More
by pam
