Medina Auto Mall

Very smooth purchase I had negotiated online for a new Jeep Renegade Trailhawk, after finding a model with the features and color that I was seeking. They offered me a mod I had negotiated online for a new Jeep Renegade Trailhawk, after finding a model with the features and color that I was seeking. They offered me a model at a very fair price below MSRP, when other dealerships would not do so. The deal was made over the website, followed up by attachments and signatures and down payment. When I arrived from out of town, the vehicle was ready to go. All paperwork was ready, and in 45 minutes, I was out the door with my new Renegade. The process was hassle free, smooth and professionally handled. More

Just plain dishonest Steer clear of this dishonest slimy dealer. In my 46 years I've never had what happened to me today happen. Drove 40 mins to test drive a used 2004 Ra Steer clear of this dishonest slimy dealer. In my 46 years I've never had what happened to me today happen. Drove 40 mins to test drive a used 2004 Ram. I even called ahead to make sure it was there. Long of the short we waited 2.5 hours at the dealer only to be told someone had put a deposit on it the night before and it was no longer for sale. Dealerships wonder why people think they're the xxxx of the earth. This was unethical and a total disregard for our time. The salesman john g. agreed this was very screwed up but says to me all dealerships do this...huh??? If this is how you treat your customers I will make it my mission to spread the word of just how bad you treat your customers. This is inexcusable! This dealership is the epitome of why they get the stereotype of being liars and cheats. Forgot to add...the truck was there for us to test drive, which we did for about 20 mins. I'm sure whoever put down the deposit will love that I test drove it for them...that is if this dealer even had a deposit on it. I'm guessing someone decided to pay their asking price rather than the price we had negotiated with them. I'm guessing management sets the tone, sounds like either he/she doesn't know what's going on or simply condones and promotes these practices. After seeing other reviews it seems I'm not alone in my thinking. Avoid this stealership at all costs. There's still some reputable ones out there...just not these xxxxxxxxx. More

I was handed lemons, and Mr. Darrell Liebe made lemonade! I was browsing the lot as my husband had his car in for a recall, when a salesman approached me. (Mr. Gunner) I advised him I was just browsing and I I was browsing the lot as my husband had his car in for a recall, when a salesman approached me. (Mr. Gunner) I advised him I was just browsing and I already had a salesman I had dealt with a few years back but I couldn't remember his name. The salesman never looked up my salesman and began his sales pitch. The vehicle had a dead battery so we test drove one that was suppose to be just like it. He stated he could give me a really good deal on the car so I told him to make it happen. We were supposedly making it happen on a Friday. I heard from him on Monday when he gave me the prices and ask me if we had a deal, I told him yes but I could not get there til Tuesday because I had meetings after work on Monday and would not get home til after 8pm. They close at 9pm. He advised if I did not come after 8pm, the deal was off! I had been at work since 8am! I got out of the meeting at 8pm! and drive the hour to Medina to pick up the car since he insisted I HAD to come or else. I get there and he isn't even there, he left the car with the DEAD battery in it. I couldn't even test drive it that day and I was there to take it home! I was told it would not be going home with me after all. I was very upset because here it was after 9 pm, I had over a 45 minute drive to get home. I had my daughter with me and it was way way past her bedtime. I ask another salesman if it was possible to look at who I had used several years ago, (I couldn't remember his name) he stated he could do that, and he brought me in to see him. From that point on, I told them I would ONLY buy a car from Mr. Darrell Liebe because he gave us great service prior and that was who I wanted originally. I was NOT going to buy from the other salesman, Mr. Gunner, as he dropped the ball on me and was ready to walk out of that dealership had I not found Mr. Liebe. Mr. Liebe handled the situation with courtesy and professionalism. He handled it so great that we bought 2 vehicles from him that day! I will go back to Medina Auto Mall but only if Darrell Liebe is there to take care of us. And from this day forward I will NOT forget his name :) Thank you, Mr. Liebe for making lemonade from the lemons I was given!!! Sincerely, Marie A. More

HORRIBLE! I had been working with a salesman on buying a car at this dealership. I was planned to go down on a monday night to buy the vehicle. It just so happe I had been working with a salesman on buying a car at this dealership. I was planned to go down on a monday night to buy the vehicle. It just so happens that even though they RAN MY CREDIT and I offered to put a deposit down on the vehicle they sold the vehicle from underneath me! When trying to speak to a manager about the poor ethics of this salesman my call was returned by three different people who said they would check into the situation, three days later still no call back. HORRIBLE customer service HORRIBLE ethics HORRIBLE dealership. I would not take a car from these people if they gave it to me for free! More

Clueless Just got my ram3500 laramie back from service for the third time in as many weeks. Never thought a small leak at the corner of a transmission pan wou Just got my ram3500 laramie back from service for the third time in as many weeks. Never thought a small leak at the corner of a transmission pan would be an apparent overwhelming project for this group of "shade tree mechanics". They did however do a great job of transferring generous amounts of grease and grime from their filthy shop onto my interior. After tightening bolts on the first visit, and removing and resealing the pan on the second visit, I suggested the possibility of a warped pan from being overtightened at the factory. I think because I don't wear a blue shirt with my name on it, I wasn't taken seriously. On the third visit, which was a 2 day ordeal, they removed and reinstalled the transfer case and extension housing. STILL LEAKS! My next visit will be to a dealership with a more professional group of people that will hopefully resolve this problem by replacing my obviously defective transmission pan. More

Medina Auto Mall was incompetent to diagnose their poorly engineered products. They charged me over $100 tell me what I already knew - that my van was broke but they didn't know why, and then wanted $800 to engineered products. They charged me over $100 tell me what I already knew - that my van was broke but they didn't know why, and then wanted $800 to guess a what it would take to fix our van. I had to call multiple times to get to a manager who wasn't authorized to do anything except sell me. I wasted an entire weekend dealing with them. More