Medina Auto Mall

Spectacular Service I wouldn’t go anywhere else. Best people, best customer service, best experience. They know how to make you feel a part of their family! I wouldn’t go anywhere else. Best people, best customer service, best experience. They know how to make you feel a part of their family! More

Good buying experience I brought in my Wrangler for service and decided to have a look at the vehicles that were available that could meet the needs of my growing family. I I brought in my Wrangler for service and decided to have a look at the vehicles that were available that could meet the needs of my growing family. I met with Sam Schad who listened to what needs I had and helped me locate the right new car. Sam understood that I was uncomfortable in the first car he put me in and showed me a new 2015 Cherokee that was reasonably priced and better fit my needs. The trade in on my Wrangler was fair (is it ever good enough? I don't think so), and the price of the Cherokee was acceptable. The only issue I had was that only one key was available for the Cherokee and I have not been able to get the second key yet due to scheduling conflicts. Overall, Sam was an excellent salesman and was a great help through the process. 10/10 would shop here again More

Amazing car buying experience 3 words / Fast , friendly and professional . Came in with my guard up and left with it down. would not go anywhere else ever. xxxxxxto Doug Mastenson 3 words / Fast , friendly and professional . Came in with my guard up and left with it down. would not go anywhere else ever. xxxxxxto Doug Mastenson sales manager / want the truth and nothing but the truth buy a car from Doug Wilkerson he will bust his butt for you, and the service department same with Thom G that can fix anything with any amount of wheels on it ! Oh of course Dale the finance guy that was informative with lightning speed ! More

Not a good place to service your car Took my 15 Buick Enclave in for hvac service and after keeping it for 8 hours they didn't find anything wrong with it. At 5 pm I showed the service ma Took my 15 Buick Enclave in for hvac service and after keeping it for 8 hours they didn't find anything wrong with it. At 5 pm I showed the service manager the problem and he said that he would be happy to look at it again!!!! They had it for 8 hours!!!!! And by the way if I hadn't called at 4 pm they would have never called to tell my there was nothing they could do. Save yourself the headache and go elsewhere More

Certified PreOwned is Useless. 100 days, dead car after $13K We've had the car less than 100 days. Transmission goes. Their "24 hour roadside service" took 3 hours to show up on a 20 degree day (not an "everyone We've had the car less than 100 days. Transmission goes. Their "24 hour roadside service" took 3 hours to show up on a 20 degree day (not an "everyone's battery died from the cold" day or a bad roads day). Took 12 phone calls to get someone to show up because they kept insisting we owned a Hyundai and their "on hold" kept disconnecting us. They told us we could have car towed to closest dealer instead of paying upcharge to tow to Median Auto Mall, then says they can't be responsible for diagnosis of that dealer and won't pay. More

Would give it zero stars I bought a used 2013 Ford Flex from them, and had nothing but problems. The rear breaks shortly after I bought it were shot. The sensor for the front I bought a used 2013 Ford Flex from them, and had nothing but problems. The rear breaks shortly after I bought it were shot. The sensor for the front driver side door doesnt register that the door is closed. The car alarm goes off at random. The tires we worn on the inside half of the tread. Called them multiple times, they never called back. More

Unsatisfying customer service I bought a 2008 Honda Civic, it sounded great and the AC was working during the test drive. The next day, the air stopping working and the car broke d I bought a 2008 Honda Civic, it sounded great and the AC was working during the test drive. The next day, the air stopping working and the car broke down a week later due to a locked compressor. About a week later, the car broke down again due to a crack in the engine. The company would not give me any kind of warranty, I admit I shouldn't have bought a car without one, and learned my lesson. However, when telling the company about the complete destruction of the car I spent my life savings on, they left a voicemail saying they cannot do anything because there was no warranty and the car made no noises the day I bought it. They obviously had the money, just not the conscience to care. I would never go back to them, and hope to convince others to do more research before buying from them. Thankfully, Honda is standing by their car. My partner did many hours of research and found an extended warranty on the engine . Honda is replacing it for free. However, if this had not occurred, the car I spent over $7,000 of dollars on would be worth approximately $300. More

Fraud In October 2015 I had went to the Medina Auto Mall to look for a car because a good friend recommended this dealer to me and also recommended I see th In October 2015 I had went to the Medina Auto Mall to look for a car because a good friend recommended this dealer to me and also recommended I see the sales Manager Doug Masterson. I traded in a Honda Civic 2003 for a GMC Terrain 2013 and I was given $2000.00 for the trade. After a few months of driving the Terrain I wanted to exchange the Terrain for one that had AWD because I knew it was a better feature to have in a place where it snows more than half of the year. I contacted Mr. Masterson and told him my concern and he told me to stop by the dealer to see what they could do. After a few days I go online and I chat with someone from the same dealer and I tell him how I would like to exchange my Terrain for one that has AWD and he also tells me to stop by the dealer. What I found strange was that after a spoke with Mr. Masterson or chatted on line with someone from the dealer I never heard back from any of them neither through email or phone. I thought they were not interested in my business so I went elsewhere to try to exchange my Terrain. I went to another dealer and like expected I was bombarded with emails and phone calls from the other dealers trying to get my business. I went to the other dealer to try to exchange my Terrain and to my disappointment the dealer said they could not offer me what I wanted because the Terrain had been in an accident according to Carfax and the value of the Terrain went down. Needless to say I am quite frustrated because Medina Auto Mall where I bought the Terrain never gave me a Carfax for the Terrain nor did they ever disclose to me that the Terrain had been in a previous accident. Had I known this before, I would have NEVER bought the Terrain. I immediately called Mr. Masterson to ask him why this information was never given to us or a Carfax was never shown to us and he stated “that information was on the internet”. I responded to him “ I never looked on the internet because a good friend recommended us to come to you and I had all faith that the recommendation was a good one”. When I went to the Medina Auto Mall Mr. Masterson tried exchanging my Terrain for a lease which is not what I wanted to do. He treated me with disrespect as if I didn’t know what was best for me and as if I didn’t know the game he was playing. I then contacted the General Manager Mr. Lou Kaltestein which then passed me along to another salesman that knew nothing about my situation with Mr. Masterson. When I speak with the new salesman he tells me that he will give me a deal that would make me very happy. Once again I felt cheated and disrespected because they were trying to give me a car that was much more expensive than the one I was paying for. Do they really think I don’t know my math? I didn’t ask for a brand new car I just wanted to exchange my Terrain for another used Terrain that came with AWD. In fact I even saw that they had a used SUV with all the features that I wanted in their lot and I asked why not offer me this SUV and they wanted to cheat me by offering me $3000.00 less for my vehicle then they would have given me if I took the new SUV. I know my math and that wasn’t a good deal and there was no customer satisfaction as far as I am concerned. I tried to contact the General Manager Mr. Kaltestein several times after that day and until this day I have not received an email or phone call from him. I feel that I was deceived and taken for granted and that they committed fraud since they disclosed to me the Carfax or even told me that the SUV had been in an accident. Unfortunately, the problem remains unresolved. I expected a much higher level of service from your company, and I am quite disappointed. More

WORST CAR BUYING EXPERIENCE I HAVE HAD IN MY ENTIRE LIFE. I purchased a brand new 2014 Charger RT from them for $40,000. I also purchased the bumper to bumper extended warranty plan. There is a big blemish I purchased a brand new 2014 Charger RT from them for $40,000. I also purchased the bumper to bumper extended warranty plan. There is a big blemish in the paint on the side of the car that was there when I bought it. The car is Black, so it really stands out. When I ask about it getting fixed, I was told by one their managers "I am not painting xxxx" the Blemish was never fixed. At 15000 miles the vehicle developed an issue with the transmission. I have had it in 4 times for this same issue. The last time; the Service Manager Ron, rode with me and admitted that it is an issue with the torque converter. He also stated that he did not have time to work on the car and would call me when he had time to get it in to fix it. That has been a month and a half ago and still no word from Ron. I am handicapped and need a vehicle that I can trust to not breakdown or leave me stranded. Now, it seems that the only way to get any action is to get a lawyer and Lemon Law the car. Thanks to this experience, I will never purchase another Chrysler product or deal with Medina Auto Mall. It is almost 2016 and I still cannot get them to fix my 2014. In order to trade the car in, I would have to take it to an independent mechanic and pay out of my own pocket to have it fixed before it would be acceptable as a trade in. Not to mention, I would loose about half of the worth of the car trading it in. Personally, I would avoid this dealership like the plague. They do not stand behind the products they sell and have the worst customer service I have ever experienced anywhere. More