Medina Auto Mall

My mom, 74, has been a customer of Medina Auto Mall for 25+ years and her last 3 experiences have been horrible! The last one being the worst. My mom called several times regarding an email she received 25+ years and her last 3 experiences have been horrible! The last one being the worst. My mom called several times regarding an email she received about turning in her lease early. After the 5th attempt, she asked to speak with the GM. He was not available, so they connected her with Tim, the sales manager. He asked her to bring the car up to get appraised so he could give options. Once arrived, we worked with a salesman named Tim. He was very rude and acted like he was bothered by us being there. He tried pushing us to buy the very first car he pulled up. When we told him we wanted to see several options, he got irritated (slamming things on his desk, making rude comments etc.). After the 3rd car he drove up, I went back to the sales manager, Tim, and requested another salesman to speak with as we couldn't deal with Tim’s rudeness any longer. The next salesman was Zach. After giving him some details, he told us he would call back on Saturday with options and never did. On Monday, he did provide options, but they were way out of our price range (from $700 to $900 a month for an Acadia, XT5 and Enclave). We couldn’t believe the prices provided so we decided to do some research. To make a long story short, we found a car well within our range. Whomever reads this, do your homework before committing to anything. Medina Auto Mall was not only rude, unprofessional, they were willing to take advantage of my mom. We will never go back to them ever again. If you’re looking for an honest dealer, we recommend Ganley of Strongsville. Also, anyone from Medina Auto Mall reading this, the jokes on you, as we purchased a total of 3 vehicles (2 new and 1 used) from Ganley within a week due to their excellent service. Then again, maybe it doesn’t bother you because it sure seemed like none of you wanted to sell a car. Also, I don’t know how you can sleep at night knowing you were willing to rip someone off like that. We will continue to share our story via social media and verbally to prevent innocent folks being treated like crap! More

Need assistance! Some one needs to call me about an issue. I am available anytime Some one needs to call me about an issue. I am available anytime More