Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Medina Auto Mall
Medina, OH
206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 206 reviews
June 27, 2018
Be patient Visited showroom spent two hours only test drove one vehicle. Left while still waiting for a second vehicle to test drive. Wherever they keep the vehi Visited showroom spent two hours only test drove one vehicle. Left while still waiting for a second vehicle to test drive. Wherever they keep the vehicles parked they need to bring them closer to the dealership!!! I don’t want to sit all day waiting for test drives More
by Kdsmm
Employees Worked With
I don’t know name
June 27, 2018
Good Experience Medina Auto Mall had the truck was looking for in stock. I called that morning from Columbus, negotiated, and 4 hours later (travel included) was dri Medina Auto Mall had the truck was looking for in stock. I called that morning from Columbus, negotiated, and 4 hours later (travel included) was driving back to Columbus with a new vehicle. Sam was a pleasure to deal with and would definitely do business with him again. More
by cardnlsfan
Employees Worked With
Sam Schad
June 16, 2018
Great experience We had a great experience at Medina Auto Mall and our salesperson Sam. He was very responsive via texting and calling. We did not feel pressured or pu We had a great experience at Medina Auto Mall and our salesperson Sam. He was very responsive via texting and calling. We did not feel pressured or pushed into a decision. We would absolutely go back in the future! More
by Rebecca
Employees Worked With
Sam Schad
April 16, 2018
I won't even so much as spend a cent on them. The biggest piece of xxxx to ever sell cars. I will strongly advise against buying anything from them. Especially if you value safety and money. My ca The biggest piece of xxxx to ever sell cars. I will strongly advise against buying anything from them. Especially if you value safety and money. My car is totally xxxxed due to my transmission failing within three weeks of owning my car. They refused to make up for it and I am now thousands of dollars in the hole. Used or not they should have never allowed such a vehicle to even be sold with a well known mechanical issue. So they now have a great running trade in while I'm stuck with nothing. I xxxxed up for even trusting them. More
by Anonymous.
Employees Worked With
Sam Schad
April 14, 2018
Disappointing SERVICE department If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few m If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few minutes early and was the FIRST customer at the 8 AM opening. I was told by the service manager it would take up to one hour for the estimate (the eventual repair would take place at a later date). About 50 minutes later, I checked on the status. The manager called the shop floor and a few moments later I was told that the evaluation didn’t start yet; the technician was about to start with a test drive. After expressing my disappointment, I was given a series of false excuses which didn’t stand any ground and told that I could simply leave (WOW that’s Service!). I consequently took that “option” as my four years old disabled son was getting impatient in the dealership. Conclusion....Perfect recipe to 1) loose a service customer (& a few of my Jeep friends) and 2) never shop for another vehicle at that location. More
by JF
Employees Worked With
Chuck Steward
April 11, 2018
Great Experience Sam is wonderful! The dealership was hassle free! They worked well with us and feel we received excellent care with our new purchase! Sam has been extremely helpful. Th The dealership was hassle free! They worked well with us and feel we received excellent care with our new purchase! Sam has been extremely helpful. This is the second vehicle we have purchased this year with him! I am so happy with my new Jeep compass and my husband is thrilled with his used truck with it's low mileage and warranty. We will definitely work with Sam on any future purchases! More
by Lori Hogue
Employees Worked With
Sam Schad
April 07, 2018
Great service I had no issues and got a great deal! The sales people were friendly and I wasn’t an inconvenience for them. We did however notic when we left the dea I had no issues and got a great deal! The sales people were friendly and I wasn’t an inconvenience for them. We did however notic when we left the dealership that there was a dent on the back bumper that we dont think to have been there when we did the test drive and walked around the car. Kind of disappointed in that. More
by jducas
Employees Worked With
I believe it was David who did all our financing , Sam Schad
April 03, 2018
A great experience! A great opportunity Amie about for a gently used car, and Medina Auto Mall did a great job in helping me buy my first car! They were accommodating and A great opportunity Amie about for a gently used car, and Medina Auto Mall did a great job in helping me buy my first car! They were accommodating and made me very comfortable during the process. I’d recommend working with MAM to buy your new or used car. More
by Mth123
Employees Worked With
Sam Schad
March 27, 2018
Avoid the dealership, shady and dishonest 1500 at the end of February, was urged to buy now and not to wait, essentially told me the price was going up after February. March hit and you can ge 1500 at the end of February, was urged to buy now and not to wait, essentially told me the price was going up after February. March hit and you can get the exact same 1500 for $3000-4000 cheaper. Shady sales tactics probably just to hit their monthly sales quota. Will never buy another vehicle from there, be cautious. More
by DTack18
Employees Worked With
Steve
March 20, 2018
Great experience It was the best experience I ever had buying a car it went smooth and easy. I didn’t feel pressured Sam was great working with I definitely would rec It was the best experience I ever had buying a car it went smooth and easy. I didn’t feel pressured Sam was great working with I definitely would recommend the dealership More
by New ride
Employees Worked With
Sam Schad
