Medina Auto Mall

Lied to me about a lot of things . Salesman told me after asking Sales Mgr if l would get oil & filter change in the “service” they do when go over used car before selling it. Told me they would fix “air b asking Sales Mgr if l would get oil & filter change in the “service” they do when go over used car before selling it. Told me they would fix “air bags “ lite on . They sent the car to Firestone for this “service”. Made me wait 5 days needed a “harness” for airbag. They told me it was repaired and oils & filter changed. Come to find out from Firestone they told Medina it was a wiring problem & they could not fix it… need to go thru manufacturer / wiring problem! Then l asked if oil change done - Firestone told me no- Medina Auto DID NOT ASK FOR ONE - but Medina told me these things were done!!!! They did not even clean this USED car inside or out…. Trash in panels& under seats. I’m AFRAID that they did not take the screw l noticed in the tire prior to buying. Probably turned the tire or moved it around. When l picked up the car it was scratched on the back hood!!!! Instead of deal with these liars l bought touch up paint at another honest dealer! Then they gave me a huge price at first and came down $100 when l told them they were crazy - to keep the car! They will sell their Mothers here and we’re caught in MANY lies- never use Medina Auto Mall!!!! You have been warned! More

I saw an new Escalade advertised on Autotrader from this dealership, the price was great (almost too good) so I checked their website to make sure it was correct. Same price on their website, said it was a dealership, the price was great (almost too good) so I checked their website to make sure it was correct. Same price on their website, said it was a "Special" and showed all the rebates, incentives, discounts, etc. they had on the vehicle. I contacted them thru the website and got a text back from Noah Campbell who told me the vehicle was available and would I like to come see it. I asked him to check on the price for me and then I heard nothing for 5 hours. After I texted him again he said a salesperson would get back to me on the price. Next thing I looked and the vehicle had disappeared from their website. I finally got a text back from him saying the vehicle never existed and the website was wrong. The vehicle is still listed on Autotrader, same price, same everything. I was told is was a glitch and they never had the vehicle even though they had the VIN, stock number, pictures, full description, window sticker, etc. I can see why they get such a low rating from people. Total scam artists! More

Have leased my three Jeep’s from Medina AutoMall. They are the best dealership in Ohio. Additionally, have sent many family and friends there and everyone is completely satisfied! are the best dealership in Ohio. Additionally, have sent many family and friends there and everyone is completely satisfied! More

Friendly sales guy. Sold me a piece of junk though. They ended up fixing several issues with the jeep I bought, but failed to mention the sky glider leaks. They couldnt even replace the tpm sensor before th ended up fixing several issues with the jeep I bought, but failed to mention the sky glider leaks. They couldnt even replace the tpm sensor before they sent me home in it. I had to replace break pads, rotors, shocks and struts within the first 3 weeks of having it.. I havent had the car but a month and I wish I could return it. They do not have your best interest in mind I can tell you that. From the looks of it they dont do an inspection either. If you want a quality car, go somewhere more trustworthy. More

They sold me a 2008 Jeep Liberty with tons of electrical issues and lied to me and on the paper on the door and stated that the power locks and a/c worked but they do not and are now charging me to fix thes issues and lied to me and on the paper on the door and stated that the power locks and a/c worked but they do not and are now charging me to fix these issues instead of honoring the sale after I brought it to their attention that the vehicle doesn’t work as they stated it does. They worked out a deal with me but still the fact remains that they will try to get one over on you if you let them. Check the small things if you ever think of buying a vehicle here because I know I won’t ever again. More