Medina Auto Mall

I was misled through entire buying process and when I went to pick up the car (loaner) it was damaged. They offered another car but it smelled like smoke and had more miles on it. The manager, Peter, m went to pick up the car (loaner) it was damaged. They offered another car but it smelled like smoke and had more miles on it. The manager, Peter, made no concession, and offered no apology. Won't be back!!! More

I recently made an appointment to take a look at and test drive a used Corvette at Medina Auto Mall. Soon after setting it all up I got a text back saying "the corvette cannot be test driven but we can star drive a used Corvette at Medina Auto Mall. Soon after setting it all up I got a text back saying "the corvette cannot be test driven but we can start it up and everything else". Why can't I test drive a used vehicle that you are asking $65K for? I'll show you my bank account if you want me to prove I could afford it. New trucks and suv's cost way more and anyone can drive those. If it was a new Corvette I could understand not wanting people to joyride them but I'm not buying a vehicle I can't test drive. You've lost a customer for life. More

Might be the worst experience I have ever received from a service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video of the noise so that the advisor could be aware of the exact noise I was hearing, I do have AT tires on my Jeep so I didn't want them to get confused or give them a reason to blame the noise on the tires. I also had pre collision warning that I wanted to be looked at, I had removed the lower part of the bumper once the collision warning had started just to be sure the sensor hadn't been hit with a rock or something like that because I didn't want to pay a diag charge for something I could see and have done myself. So anyway they kept my car for 3 days and didn't even look at till the 3rd day after I told the advisor I needed my car back. They then told me I would have to pay a diag charge because I removed the bumper, I declined that and asked them to have my car ready for pick up. They also did a update to the power windows and when I picked up the car my power windows would not work and my ODO was flashing. I called back the next day 5 times and could not get my advisor Chad Paul or the manager Scott to call me back about the issue. I had to call a sales manager to get Scott to call me back and when he got on the phone he told me my car was ready for pick up, and that the windows were not working because of my rain guards. I had gotten my car back 2 days ago....xxx - I called this service department multiple times a day and never got anything back not even a txt message. POOR SERVICE!!! - I took the vehicle to Sarchione in Dalton and they were able to fix all my issues at NO CHARGE! More

Ignored walking in dealership and left to stand around even though we had an appointment. The car was not clean as we saw them taking it to be cleaned up on arrival. Very surprised a Cadillac dealership even though we had an appointment. The car was not clean as we saw them taking it to be cleaned up on arrival. Very surprised a Cadillac dealership would be so inattentive especially when we were going to spend $60k plus! More