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Med Center Mazda - Service Center

Pelham, AL

4.7
1,655 Reviews

1,655 Reviews of Med Center Mazda - Service Center

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April 13, 2022

Dewayne was wonderful as always. Providing me with what I ask for and not trying to boost his sales. He's an honest guy, and I appreciate that. More

by pkakol9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Med Center Mazda responded

Thank you for taking the time to leave us a review. We're glad to hear that Dewayne has been repeatedly helpful and has continued to provide you with quality service. If you have any questions, please feel free to let us know. We look forward to working with you again. Have a great day!

April 13, 2022

They did a great job up until the point that I had requested them to replace the negative terminal and cable on my wife’s Mazda 3. As the battery had corroded and died, causing me to replace the batte More

by NINEPIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Hobbs
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Med Center Mazda responded

Thank you for your review. We apologize that your service criteria was misunderstood. Our service technicians aim to satisfy the needs of our customers, but miscommunications can occur. We would love to speak with you and help get your issue resolved. When convenient, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com.

April 12, 2022

They were very inconsistent with updating my insurance and I. Also very hard to get in touch with. More

by Sophiegcross23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kent
May 02, 2022 -

Med Center Mazda responded

Sophie, Thank you for your feedback. We apologize that you have had trouble getting into contact with us and for the issues regarding your insurance. We'd love to speak with you and help resolve any issues involving your insurance and answer any questions that you might have. When convenient, please reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com.

April 12, 2022

I had an appointment and they took my car right on time. I waited while my car was serviced. The waiting area was nice and snacks were provided. I was very pleased. More

by candymahaffey1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Med Center Mazda responded

Thanks for your awesome review. We're glad to see that our waiting area was to your liking. Please let us know if you have any questions and we look forward to seeing you again in the future.

April 12, 2022

The entire crew is always Very thorough, courteous and friendly! Waiting area is comfortable and inviting. Even the sales department always wants to know if they can do anything to make your visit more en More

by MYNANNA60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Med Center Mazda responded

We really appreciate the kind words about our team! Thank you for your business and we look forward to your next visit with us.

April 11, 2022

Good service and communication from technician keeping us informed on progress. Nice video showing what was done and status of each component More

by sheryls482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, Bim Songer
Apr 12, 2022 -

Med Center Mazda responded

That's awesome to hear, Sheryl! Thank you for sharing your recent experience and for rating us 5 stars. We're happy to hear that our team was awesome to work with. Feel free to stop by if you have any questions or give us a call. Happy driving!

April 11, 2022

We trust Med Center Mazda with all of our service needs for our 2013 CX9 and 2006 MX5. More

by kwhwoodstix2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 12, 2022 -

Med Center Mazda responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

April 11, 2022

My service appointment was on time. The service done on my car was thorough and completed in a timely manner More

by kathy_clarkson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Med Center Mazda responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

April 11, 2022

Quick service both dropping off and picking up my car. Staff was knowledgeable and nice. Only problem was that after confirming phone number to text about pickup, the text was sent to another family membe More

by summerlynensor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Med Center Mazda responded

Thanks for your awesome review! We're sorry about the confusion regarding your pick-up text. We'll do our best to improve in the future. Please let us know if you have any questions and we hope to see you again in the future.

April 09, 2022

Very efficient and friendly staff. They explained what was done and what needed to be done..I was very pleased with them.Very clean show room and waiting area. I will definitely go back More

by dorisconnell1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Med Center Mazda responded

Doris, Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

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