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Med Center Mazda - Service Center

Pelham, AL

4.7
1,658 Reviews

1,658 Reviews of Med Center Mazda - Service Center

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June 09, 2022

Friendly and thorough service writer. Clean and comfortable waiting area. Everyone at the dealership made me feel at home. More

by robbyj123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2022 -

Med Center Mazda responded

We appreciate the review, Robby. We are happy to hear that we created a great environment for you to be in while you wait. Thanks for taking the time. We will share this with the team!

June 09, 2022

I love the video updates while your car is being serviced. Staff is friendly and waiting area is first class! More

by RAIDERBRAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
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Jun 10, 2022 -

Med Center Mazda responded

Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

June 07, 2022

Fast, efficient and friendly. The pricing is reasonable. Easy to schedule. The customer service was friendly. More

by kmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
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Jun 08, 2022 -

Med Center Mazda responded

We appreciate the positive feedback. It means a lot. Have a great day!

June 07, 2022

I have nothing to complain about. I got my car there on time and your service department changed out the airbags and got me back on the road quickly. Great Service. More

by brendawebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Report | Print
Jun 08, 2022 -

Med Center Mazda responded

Thanks for the kind words Brenda! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!

June 07, 2022

I waited for about three hours to get an oil change even though I made an appointment…Will never go again. More

by Xu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the sale person’s name
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Jun 13, 2022 -

Med Center Mazda responded

Xu, Thank you for your review. We apologize that your oil change took longer than expected. Our service technicians do their best to ensure that every customer gets the best possible service but sometimes services can take longer than expected. When convenient, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com.

June 07, 2022

Good experience, even though the cost was very expensive. Showing video of maintenance inspection & review is a good idea. More

by mjanedav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Jun 08, 2022 -

Med Center Mazda responded

Really glad you had a positive experience. We're sorry that our prices were higher than expected. Thanks for reviewing. Hope you have an amazing day!

June 07, 2022

Very professional and addressed the problem. Will make an appointment later for leakages on floor. More

by RICESH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Report | Print
Jun 08, 2022 -

Med Center Mazda responded

We appreciate the positive feedback. It means a lot. Hope to see you again soon!

June 07, 2022

The service reps at Med Center Mazda were courteous and helpful. I highly recommend them. More

by KENLINKATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger McWhorter, Bim Songer
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Jun 08, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

June 06, 2022

Service was fast and the service center sent a very informative video of my car. Price seemed fairly high for service provided. More

by allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2022 -

Med Center Mazda responded

Allison, Thanks for the 5-star review. We greatly appreciate your time. We are glad to hear that your service was completed quickly and that you enjoyed your after-service video. We apologize that our pricing is higher than you expected and appreciate your feedback. Please reach out if you have any questions and we look forward to working with you again.

June 06, 2022

Everyone is very nice and professional. The waiting area is very clean and comfortable. My only mild issue was the drinks were running low, it would have been nice to have something besides More

by margaret.l.franklin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Report | Print
Jun 07, 2022 -

Med Center Mazda responded

Margaret, Thanks for the 5-star review and we're glad to hear that you enjoyed your time in our waiting area. We apologize about the drink situation and will be sure to have it remedied next time. Please let us know if you have and questions and we look forward to seeing you again in the future.

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