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Med Center Mazda - Service Center

Pelham, AL

4.7
1,815 Reviews

1,815 Reviews of Med Center Mazda - Service Center

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December 21, 2024

DJ was professional and courteous. Repair was completed in a timely manner. Scheduling appointment was also quick and easy. More

by rewebb54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2024

They respected the time slot. They sent a video of what they looked at and it was very helpful. More

by trekhammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 19, 2024

They did a great job. It was very thorough, and the video inspection was very helpful and informative. The website for the video and service recommendations was user frien More

by Meg4auburn88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 19, 2024

Quick service and very kind staff. Recall was done and im very happy with my Mazda. Thanks More

by lem7975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2024

Great job. Scheduling The appointment was easy to do and the waiting area was nice and clean More

by cyber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 14, 2024

They should just replace my windshield rather that make me wait 90 days for it to get worse than it is. More

by david_fettes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Med Center Mazda responded

Hi David, Thank you for sharing your feedback. We apologize for the frustration and inconvenience you’ve experienced regarding your windshield. We understand how important it is to resolve this issue promptly and effectively. Please reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com directly, so we can better understand your needs and work toward a resolution. Your satisfaction is very important to us, and we’re committed to making things right.

December 14, 2024

I have been more impressed with earlier visits - this time they started doing work before I approved it - tire rotation - and when I said I did not want this and it’s fee , they said well ok I think he’s More

by aplmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience with us. We sincerely apologize for any miscommunication or discomfort you felt during your recent visit. We understand how important it is for you to feel confident in the services we provide. Your feedback has been shared with our team to ensure this situation is addressed and does not happen again. In the meantime, we’d like the opportunity to make things right and regain your trust. Please feel free to contact our GM, Chris Martin, at cmartin@medcentermazda.com, so we can discuss your experience further and find a way to resolve your concerns. Your satisfaction is very important to us, and we hope to serve you better in the future.

December 14, 2024

They were great! ! And got the job done!!! Only thing that could have been better is to have completed it faster!! Although I understood the holidays made it longer!! More

by lisab2277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Excellent personnel, excellent product, and excellent service! The vehicle was in perfect condition and appearance when I took delivery. More

by david@deplummer.com
Recommend Dealer
Yes
Employees Worked With
Anthony
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December 10, 2024

Easy to schedule appointment. Service team not friendly. Felt like I was bothering them. Not crowded at all but seemed uninterested in helping. When picked up my truck still no More

by rick.bonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Med Center Mazda responded

Hi Rick, Thank you for sharing your feedback. While we’re glad to hear that scheduling your appointment was easy and that our payment team made a positive impression, we’re truly sorry to hear about your experience with the service team. Providing friendly, helpful, and thorough service is our top priority, and we regret that we didn’t meet those expectations during your visit. We also understand how important it is to have a clear explanation of the work performed on your vehicle. This is an area we’ll address with our team to ensure we communicate more effectively moving forward. Please don’t hesitate to reach out to our General Manager, Chris Martin, directly at cmartin@medcentermazda.com, and we’ll work to make things right. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.

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