Med Center Mazda - Service Center

The Med Center Mazda Service Department experience continues to be one of the best customer experiences I ever have. The online scheduling process is easy and efficient. If I need to wait, I can work continues to be one of the best customer experiences I ever have. The online scheduling process is easy and efficient. If I need to wait, I can work like I am in a high-end office. If I don’t wait, I am given VERY timely updates on progress of service…including videos!!! Finally (and I have owned several Mazdas that I bought from Med Center), I have never met anyone in that service department who has not been kind, considerate, and incredibly helpful. I continue to be a huge fan…and my most recent experience was another great one! More

I like this service center for being honest about car status, required job and professional services. status, required job and professional services. More

Courteous and efficient. The service depart personnel was very helpful. My car was ready in a timely manner. The service depart personnel was very helpful. My car was ready in a timely manner. More

It was a great experience ! The mechanics did a good job detecting what needed to be fixed before the light came on and I was out on the road. I thank them so much!! The mechanics did a good job detecting what needed to be fixed before the light came on and I was out on the road. I thank them so much!! More

Ready for my car at appointed time. Quick and efficient service. Kept me updated while I waited. Very professional. Quick and efficient service. Kept me updated while I waited. Very professional. More

I spoke to someone on the phone to discuss the issues with my car. They were able to overbook me, which I appreciated. I told the scheduler that I would be able to drop the car off in the afternoon and s with my car. They were able to overbook me, which I appreciated. I told the scheduler that I would be able to drop the car off in the afternoon and she told me that she would make the appointment for the morning but I could drop it off whenever since it was a work in. When I got there Joe was very unhelpful even when I tried to explain the situation. I asked for an idea of when the car would be ready since I needed to decide to stay at the dealership or go home. He answered rudely, "I don't know how about several days." When I explained my concern, he told me that I dropped off the car late and proceeded to add several problems to my visit. When I asked if there was a shuttle service that could take me home he said yes but not for me since I was too far but he had no idea how far lived since he never asked. He spoke to my partner who asked why I wasn't offered a rental car and he lied and said that he did but I declined. This was not true and never happened. When I picked up my car one day later, the man at the service counter never told me what was wrong with my car and just sent me to the counter to pay. I had to ask them what they found with my car. I understand that people are busy and shortstaffed but being polite doesn't take any additional time especially when paying hundreds of dollars for a service that can be done anywhere. More

Very courtiest and professional. Brought vehicle in for oil change and rotation, had an appointment and they were on time and completed service in a reasonable amount of time. Also Brought vehicle in for oil change and rotation, had an appointment and they were on time and completed service in a reasonable amount of time. Also, enjoyed the clean and comfortable waiting area with snacks too. More

Comfortable waiting area; did not have to wait too long for service. Very nice all over. for service. Very nice all over. More

Easy appointment setup. Pleasant intake for express service. Comfortable customer lounge. Service time about average for a dealership. Solid experience. Pleasant intake for express service. Comfortable customer lounge. Service time about average for a dealership. Solid experience. More

Medcenter Mazda is a very friendly and professional dealership. Their service department is excellent and really listens to what is being said. I like getting the recommendations for service, and I ca dealership. Their service department is excellent and really listens to what is being said. I like getting the recommendations for service, and I can choose to do or not do. More