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Med Center Mazda - Service Center

Pelham, AL

4.7
1,815 Reviews

1,815 Reviews of Med Center Mazda - Service Center

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January 02, 2025

About as easy and seamless process as possible. Oil change was completed in about an hour. More

by RJacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

I think 2. 5 hours for an oil change and tire rotation is too long, especially when I have an appointment. More

by Heather.sommer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any names
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Jan 07, 2025 -

Med Center Mazda responded

Heather, Thank you for sharing your feedback. We sincerely apologize for the extended wait time you experienced during your recent visit. We understand that your time is valuable, and we're always striving to provide efficient and timely service for all our customers. It’s clear we fell short of that goal during your visit, and your experience has been shared with our team to help us identify ways to improve our scheduling and service processes If there’s anything we can do to address your concerns further or if you'd like to discuss this matter directly, please don’t hesitate to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. We appreciate your business and the opportunity to improve, and we hope to provide you with a more seamless experience in the future.

January 01, 2025

THIS IS THE MOST UNFRIENDLY DEALERSHIP THAT I'VE PATRONIZED IN BIRMINGHAM. IT'S A SHAME THAT IT'S THE ONLY MAZDA DEALER IN BIRMINGHAM. THEY NEED A SERIOUS LESSON IN CUSTOMER CARE FROM TOWN AND COUNT More

by gravesw360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 01, 2025

I always get good service here. My wait was a bit longer than usual, but everything was taken care of. More

by CHRISCUBE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2024

Consistent, helpful, reliable. I have received great customer service from everyone I’ve interacted with! More

by msrauch
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 25, 2024

The staff was friendly and knowledgeable. They serviced my car at the appointed time and they kept me abreast via text. More

by watto65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 25, 2024

Great service keep it up. Thank you. Thank you for your attention to detail. I’ll be back the next time I need service. More

by hwheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 21, 2024

Service was great it took no time and the video of the service that was performed was outstanding More

by papabrown805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2024

Service Department did a great job communicating with me while car was being repaired. They provided a loaner car which was a huge help. More

by kbrendle262
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler and Cindy
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December 21, 2024

Excellent service. The video they send showing you what they check on your vehicle is amazing More

by ohanlon.tristan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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