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Med Center Mazda - Service Center

Pelham, AL

4.7
1,815 Reviews

1,815 Reviews of Med Center Mazda - Service Center

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January 23, 2025

The Service was as expected: good and kind The waiting room is comfortable, and it has various snacks and drinks. I am waiting for Mr. James’s answer about an issue by car showed after the med service on More

by Marlen Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

They were very timely in letting me know when to come and how long it would take for the updates to be made to my vehicle. More

by Kamencorey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Experience was good. I was very disappointed that FOX news(not local Fox channel) was playing in the waiting area. I would have preferred a game or HGTV, etc -whatever. I More

by Nataliesansom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Very nice. Service was fantastic and they were very friendly and super helpful. Keep up the great work! More

by jdthomaspgal14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Very professional, friendly, easy to work with. They provide a very nice and comfortable waiting area while your vehicle is being serviced. More

by LBallard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

This dealership is helpful by letting you what’s going on when your car in being worked on They are very professional More

by cyndac97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
January 09, 2025

Great customer service and kept us informed on what was going on with our vehicle. Video was great explaining everything More

by Rr4usm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Whoever worked on our car put too much oil in and we had to return due to heavy black smoking. Such an inconvenience and could have been very dangerous for our teenager. Your workers need to pay attention More

by mpretnar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Med Center Mazda responded

Hi there, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and concern this situation caused. Your safety and trust are extremely important to us, and we regret that our service fell short of the high standards we strive to uphold. We understand how alarming the issue must have been. Please know that we are reviewing this incident with our service team to ensure greater attention to detail moving forward and to prevent similar occurrences in the future. We appreciate your understanding and are glad we could provide a complimentary oil change as a gesture of goodwill. If there’s anything more we can do to address this experience or assist you further, please don’t hesitate to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com directly. Thank you for giving us the opportunity to make this right, and we hope to restore your confidence in our team.

January 04, 2025

Payed around 3000. 00 to have my car worked on and the check engine light came back on about 30 minutes after leaving service department. Called the service department a More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry Burns
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

Sales rep and financing were both patient and helpful. Great experience and a great power train warranty that was the reason we bought new from Mazda. More

by reneecourtland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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