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Med Center Mazda - Service Center
Pelham, AL
1,815 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,815 Reviews of Med Center Mazda - Service Center
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January 29, 2025
The service techs were great — I could actually see & hear their recommendations in the video, which is not like my previous dealership experience in another state. The team was a little behind when hear their recommendations in the video, which is not like my previous dealership experience in another state. The team was a little behind when I went in, but were great about communication & let me have a loaner to run errands instead of waiting at the dealership. My 1 issue is there needs to be “In” “Out” listed on the lanes when you pull up for service. I’m new to the area and it wasn’t clear on where I should leave my car. It just said “pull up as far as possible” and I saw an open spot— so that got me started on the wrong foot. From the sound of it, I’m not the only one who has made that mistake; so an easy fix to just label. More
by rebecca.propes
Verified Customer
January 29, 2025
As always excellent and professional service, I know my vehicle is in good hands, dj, James, Cindy are awesome! And love the techs inspection video very insightful! vehicle is in good hands, dj, James, Cindy are awesome! And love the techs inspection video very insightful! More
by racej12
January 28, 2025
I got sold a lemon of a car that has been in the shop getting xxxx fixed since I’ve bought it. I am thoroughly unsatisfied with my vehicle. I wish I would have never bought the piece of xxxx. Shoutout to getting xxxx fixed since I’ve bought it. I am thoroughly unsatisfied with my vehicle. I wish I would have never bought the piece of xxxx. Shoutout to DJ & Cindy though, they’re the best. More
by taylorbre21
January 27, 2025
We have had good experiences with this dealership. We have bought two Mazdas at very good prices. The customer service is great! We have bought two Mazdas at very good prices. The customer service is great! More
by RHARDIN4217
January 27, 2025
Med Center Mazda has always given me outstanding service anytime that I have had any service work done. anytime that I have had any service work done. More
by RUDOLPHMAJOR5
Employees Worked With
January 26, 2025
Super service center. Good and professional service. Nice waiting area has snacks, coffee and water. The technician sends a video as the service wraps, which shows and exp Good and professional service. Nice waiting area has snacks, coffee and water. The technician sends a video as the service wraps, which shows and explains everything about the service, More
by UKLING
Employees Worked With
January 25, 2025
Very professional from drop off to pick up. Replaced battery, under warranty without any problems. Replaced battery, under warranty without any problems. More
by traywib
January 25, 2025
Good, courteous, attentive customer service. Timely service, warm and clean waiting area and a variety of snacks! Timely service, warm and clean waiting area and a variety of snacks! More
by MADKINSBAKER
Employees Worked With
January 24, 2025
I love this dealership but my current experience with service has been less than stellar. Signing up online for appointment I was told I did not do it correctly ok I take that but it happened again when service has been less than stellar. Signing up online for appointment I was told I did not do it correctly ok I take that but it happened again when the service people signed up. Maybe I didn’t do it wrong? Yes when I looked at the text with the appointment it was not the date I signed up for. Could there be a glitch in the system sure. Don’t turn me away 2 times when I have driven 45 minutes to get to you. With previous service experiences both at Mazda and other dealerships I was met in the bay. Not here by the guy who was there when my husband drove up. I have an info light coming up and after inspection they said we don’t find it. However it has come up on 3 days since. My tires were low the first visit and they were still low after inspection. I had to go elsewhere to fill. I have been the owner of 5 Mazdas with no problems but if the service continues to be like this despite having the best salesman ever in Joey Chance I will not own another. We did speak with people at the dealership and were accommodated after the second visit but not before being turned away by the guy at the desk More
by Bwturner19
