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Med Center Mazda - Service Center

Pelham, AL

4.7
1,730 Reviews

1,730 Reviews of Med Center Mazda - Service Center

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September 17, 2023

Never a bad experience. I loved the video they present so you know exactly whats going on. Great service department. More

by vince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2023

Great dealership - good service and nice waiting area. They took great care of my car! More

by df
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

I really appreciated how I was treated! They also treated me right, taking off a tire rotation charge, which I had not specifically authorized. I was impressed and I intend to come back. M More

by KSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was very nice,too!
September 14, 2023

I had an accident vehicle towed to Med Center Mazda collision center. They were very matter of fact in dealing with my situation. I am very pleased with the overall experience at the dealership though More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2023

Great customer service and friendly staff. Will always trust this dealership to service my vehicle More

by kbowden43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

Thank you to Cindy and Season for your professional and helpful service. It makes the 1 hour drive over from Tuscaloosa worthwhile. More

by aellinge
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy and Season
September 13, 2023

Very poor workmanship. I am extremely disappointed, I paid a lot of money to get my car fixed, and it came back with more issues than it went in with. More

by k9styling.ls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason J.
Oct 05, 2023 -

Med Center Mazda responded

Thank you for bringing this to our attention. We apologize for the inconvenience caused by our mistake during the repair of your vehicle. We have taken immediate action to rectify the situation and appreciate your understanding. Your satisfaction is our top priority, and we are glad we could make it right for you. Should you have any further concerns or questions, please do not hesitate to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com. Thank you for your understanding and for giving us the opportunity to address this matter.

Oct 06, 2023 -

k9styling.ls responded

Chris Martin refunded me $665 of the cost of the initial repair & for the second repair that I brought the car in for because of the problem with the initial repair. which was greatly appreciate it. But if I had not had a mechanic friend to check their work and show me what was really going on, I would’ve ended up paying another $3000 for their mistake. My car has had absolutely no issues since we reattached the clamps to the top mount inner cooler which were left loose from the previous repair.

September 13, 2023

The service department staff is wonderful. The waiting room is clean. I love the way you communicate through text. The wait was not long. More

by vjones1133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

This has been the best experience I have had with any dealership in my life. They are very professional and not like most dealerships More

by daniel.gangelhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin Lapidus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2023

We always count on Med Center Mazda for our Mazda auto service. They are very honest about cost and assessment of needed repairs. More

by kwhwoodstix2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD and Season
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