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Med Center Mazda - Service Center

Pelham, AL

4.7
1,730 Reviews

1,730 Reviews of Med Center Mazda - Service Center

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September 26, 2023

Why wasn’t I told before I left that the windshield wipers needed replacing “for safety’s sake?” I would gladly have had this done on the spot rather than waiting until January. More

by Mary Somerville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2023

From the begining of salesman conversation to the dealer service pf vehicle no one at anytime mislead,misrepresented or lied to us very unusual. To do business with this dealership who demonstrates trustwor More

by 4cvrenaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service technition Thank You PS clean excellent work
September 25, 2023

Love the auto but you need to watch the service department. At one time they were the best of the best. Today, watch out do your due diligence on all aspects. Their behavior seems great until they More

by Kinggeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t want too
Sep 26, 2023 -

Med Center Mazda responded

Thank you for sharing your recent service experience with us. Your feedback is important to us, and we apologize for the confusion that may have occurred with regards to double billing and excessive labor charges. Please know the experience you described is not one we ever intend for our customers. We would appreciate the opportunity to speak with you directly to discuss the matter further and address your concerns right away. At your earliest leisure, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. We truly value your support, and we hope to regain your trust in our service department. Thank you for your time.

September 23, 2023

Easy to schedule. On time. Thorough evaluation and shared results. Nice waiting area with amenities. More

by jmwright329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2023

Bought a used jeep with 40k miles and it has front end issues that they cannot seem to fix. Has a death wobble at 45 mph and is not safe to drive. More

by CODY G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rubin Lapidus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Med Center Mazda responded

Hi Cody, Thank you for bringing this to our attention. We apologize for the difficulties you have experienced with your pre-owned Jeep. Ensuring the safety of our customers is our top priority, and we would like to look into the front-end issues you're experiencing further. In the meantime, we would appreciate the opportunity to speak with you directly to address your concerns and work towards a resolution. At your earliest leisure, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com to discuss the matter promptly and effectively. We look forward to hearing from you soon. Thank you.

September 22, 2023

They are outstanding They keep the appointments times and they also vedio what they do. Their people are nice kind and they can't do enough for you. I have bought many new cars over my 78 years but this More

by bcm1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2023

Had my 2019 Toyota Highlander repaired with damage to the 2 doors on the passenger side. My real concern was matching the body and paint work to factory exact workmanship. I’m pleased to say Med Center Maz More

by frankalvarez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2023

James is always very helpful. He even vacuumed my car and hand waxed it himself. More

by ThisCompetitor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

Both the service and sales departments are very communicative and a pleasure to work with. Highly recommend! More

by mitchtower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

They did a really nice job……it was good working with the team I will re More

by RANEYKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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