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Med Center Mazda - Service Center

Pelham, AL

4.7
1,730 Reviews

1,730 Reviews of Med Center Mazda - Service Center

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October 10, 2023

Overall, very pleased with the routine service on my car. Could have been a little better communication about why it was taking so long, but otherwise very pleased with the work and careful attention to thin More

by tlee102275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ
October 08, 2023

The waiting area very nice and the staff always make me feel welcome. Easy check-in and good communication. More

by ROBERTCLIFTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

I love going to med center mazda! I'm always treated with respect and have confidence my car is in good hands! More

by kristenwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Med Center Mazda responded

Thank you for bringing this to our attention. We appreciate your kind words about our facility and apologize for any inconvenience you faced during the service of your car. We understand how important it is to receive timely updates on the progress of your vehicle's service. We regret that our communication fell short in this instance. To address your concerns in a more personalized manner, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com at your earliest convenience. We hope to have the opportunity to discuss the matter further and improve your experience with us.

October 06, 2023

They always go the extra mile for you. I love that they video there assessment of your car and send it to you. More

by travelcna9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Nice place to visit but brought car in they called me at 515 pm. No updates More

by Glitter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

He was and always is very nice, professional and always takes care of my issues. More

by lynnpohlman65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Lapidis
October 03, 2023

In and out fairly quickly. Service many very professional and courteous. Car ran great so I guess the mechanic was competent. More

by hdobbsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
September 30, 2023

Everyone was nice and friendly but the service took longer than expected.I was not able to schedule a appointment as soon as I would have liked. I had to call back several times and then fit the appoin More

by S.WILLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Med Center Mazda responded

Hi S., thank you for your feedback! We appreciate your kind words about our staff and apologize for any inconvenience caused by the scheduling process. We'll work on improving our efficiency to provide a better experience for you in the future. To address your concerns directly, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com at your earliest convenience. We hope to hear from you soon and improve your experience with us.

September 28, 2023

After oleo change on Tuesday I noticed on my garage that the car starting leaking oleo. More

by marcelo.frazzato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Case
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Med Center Mazda responded

Hi Marcelo, thank you for alerting us to the oil leak issue. We're glad that you gave us the opportunity to address the problem and that we were able to fix it to your satisfaction. We hope that your overall experience with us has improved, and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to contact us. Thank you.

September 27, 2023

No one should have to wait 3&1/2 hours for an oil change and tire rotate, especially at a scheduled appointment. People should not be coming in for service after you and leave before you. More

by karron whitten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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