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Med Center Mazda - Service Center

Pelham, AL

4.7
1,727 Reviews

1,727 Reviews of Med Center Mazda - Service Center

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January 26, 2024

Very professional and good service. The department kept me informed about the service on my car. More

by jamie41017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
January 26, 2024

Exceptional service Was helpful and patient. Understood and knowledgeable Helpful and informative Transparent and easy service More

by roshanvinodh
Recommend Dealer
Yes
Employees Worked With
DJ
January 26, 2024

Oil change appointment, but needed front brakes and the service department found a way to get the job done More

by johnlove.love
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
January 26, 2024

Very prompt and professional. They kept me informed throughout the process No surprises with price More

by Jfleury1928
Recommend Dealer
Yes
January 25, 2024

Great experience. Everything was timely and professional. The waiting time was comfortable. Everyone was nice. More

by lawry.ii78
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
January 24, 2024

They saw me promptly, everyone was courteous and professional, my options were explained to me, and the maintenance was performed on my car in a timely manner and to my satisfaction. More

by whkennedy23
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 24, 2024 -

whkennedy23 responded

They saw me promptly, everyone was courteous and professional, my options were explained to me, and the maintenance was performed on my car in a timely manner and to my satisfaction.

January 24, 2024

Friendly from drop off to pick up. Excellent communication. Fantastic customer service and very welcoming More

by Satzbach82
Recommend Dealer
Yes
Employees Worked With
Dj
January 24, 2024

They were very thorough with the video description of my car. My work was completed in a timely manner. The staff were pleasant and efficient. More

by candymahaffey1956
Recommend Dealer
Yes
Employees Worked With
Service Department
January 24, 2024

James Hobbs talks to customers in a snappy, condescending, and uncaring way. His tone makes you feel as if you are in interruption to his job instead of the reason he has a job. More

by rickmclainpersonal
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
Jan 25, 2024 -

Med Center Mazda responded

Hi Rick, Thank you for sharing your feedback with us. We're sorry to hear about your less than 5-star experience with us. Our customers' satisfaction is of the utmost importance to us, and we want to ensure a positive experience for everyone. We would appreciate the opportunity to speak with you directly to learn more about what happened and address your concerns promptly. Please feel free to contact Chris Martin, General Manager, at cmartin@medcentermazda.com at your earliest convenience. We appreciate your input and hope to have the opportunity to improve your experience in the future.

January 23, 2024

Anthony was my sales person and was great. I would definitely buy another vehicle from here. More

by baughmantyler38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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