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Med Center Mazda - Service Center

Pelham, AL

4.7
1,725 Reviews

1,725 Reviews of Med Center Mazda - Service Center

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February 22, 2024

Conflict was resolved but not in a professional nor pleasant manner. I was provided wrong information by Med Center Mazda employees and then James was very unpleasant when resolving the issue. He seeme More

by Jen Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Med Center Mazda responded

Hi Jen, Thank you for sharing your feedback with us. We apologize for any inconvenience or frustration you experienced during your recent visit. Customer satisfaction is important to us, and we regret to hear that your concerns may not have been addressed in a professional and pleasant manner. We would like the opportunity to speak with you directly to learn more about what happened and work towards improving your experience with us. At your earliest leisure, please feel free to contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. We hope to hear from you soon.

February 22, 2024

Very professional from the moment I stepped out of my vehicle and into the service department. I explained why I was there and what I would like done and he said yes, we can handle that and just that got More

by cordeliapope
Recommend Dealer
Yes
Employees Worked With
DJ
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February 21, 2024

Dealership did a good job keeping me informed about my car. Definitely will use them again More

by bigtopfazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 21, 2024

Very professional and quick service. Amazing waiting area, free wi-fi, free snacks, and great professionals like always. More

by donald_victory_17
Recommend Dealer
Yes
Employees Worked With
DJ
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February 18, 2024

Excellent customer service, very friendly personnel, washed my car, on time, great, waiting area with drinks and food, price still too high. More

by Richard.Coats01
Recommend Dealer
Yes
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February 17, 2024

Very good My experience was good! On time and very comfortable waiting room ! Loaner cars would be good especially for people who come from out of town ! More

by maggieh1985
Recommend Dealer
Yes
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February 17, 2024

Prompt and very professional. The cashier was especially friendly and professional. Enjoyed the video presentation of work being done to my vehicle. More

by stanhop27
Recommend Dealer
Yes
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February 16, 2024

Fast, easy and what a great feeling to come back 2 years after purchasing my first mazada and have the same salesman Joey and finance guy Adam to help me! Great guys More

by bettabutts12
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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February 15, 2024

excellent service,especially providing a video to show the final examination. Done good dealer ever had More

by yuexizhumeng
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
Report | Print
February 15, 2024

Needed my car examined after Classic Collision had done repairs but everything was still not working More

by DrTrish
Recommend Dealer
Yes
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