Med Center Mazda - Service Center

Customer service was great, Mazda should be ashamed for the prices they charge and should be not be price gouging their customers the prices they charge and should be not be price gouging their customers More

Everyone at the service desk is very professional and keep me informed as to the status of my car repair. keep me informed as to the status of my car repair. More

Brought my cx90 in for first service. In and out quickly, everyone was very professional and knowledgeable. Highly recommend In and out quickly, everyone was very professional and knowledgeable. Highly recommend More

PLEASE SEE FOLLOWING LETTER TO Barry Burns THE GM OF MED CENTER MAZDA: Dear Barry, I just wanted to let you know that my experience with your Service Center recently was an absolute delight both on a pro CENTER MAZDA: Dear Barry, I just wanted to let you know that my experience with your Service Center recently was an absolute delight both on a professional and personal level. Your people showed a caring and knowledge of my problem as well as a candid evaluation of the situation. I have had a few problems with my 2013 CX9 the major one being a replacement transmission in 2020 by Julio Jones, our past Mazda dealer in Tuscaloosa, in which Mazda and the dealer gave us a 1/2 Goodwill Warranty. Thinking we may have a similar problem Mazda Headquarters sent us to you because of a recent change in dealerships in Tuscaloosa and the new dealerships inability to diagnose our problem (Mazda case code #00176479). Your people were kind enough to diagnose our car as well as list the services that were necessary. Unfortunately, the diagnosis would have cost us more than the car is now worth, and they also provided us with a loner car while it was being done. I wanted to let you know that specifically James Hobbs, Cindy in customer service , your ride along mechanic and diagnostic mechanic are to be commended for superb handling of the problem. In mentioning this to my son-n-law who lives in Ross Bridge, he indicated that he has also heard that you had a good reputation in the community, Sincerely, Michael Palecek. PS I will also write the people at Mazda Headquarters of our experience with you. More

As always, excellent service! The explanation of work and getting it done in a timely manner is very good! The staff are all very helpful. Thank you The explanation of work and getting it done in a timely manner is very good! The staff are all very helpful. Thank you More

Very detailed information about the need work for my car I really appreciate the video I really appreciate the video More

Professional. Worked with me to get my car in quickly and repairs done well and quickly Worked with me to get my car in quickly and repairs done well and quickly More

It was awesome. I will take my car there again. It was awesome. I will take my car there again. No issues with me...good staff. I will take my car there again. It was awesome. I will take my car there again. No issues with me...good staff. More

Friendly, courteous staff Kept me informed of my service and completed service in a timely manner and completed service in a timely manner More