Med Center Mazda - Service Center

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience with us. We sincerely apologize for any miscommunication or discomfort you felt during your recent visit. We understand how important it is for you to feel confident in the services we provide. Your feedback has been shared with our team to ensure this situation is addressed and does not happen again. In the meantime, we’d like the opportunity to make things right and regain your trust. Please feel free to contact our GM, Chris Martin, at cmartin@medcentermazda.com, so we can discuss your experience further and find a way to resolve your concerns. Your satisfaction is very important to us, and we hope to serve you better in the future.

Med Center Mazda responded

Hi Rick, Thank you for sharing your feedback. While we’re glad to hear that scheduling your appointment was easy and that our payment team made a positive impression, we’re truly sorry to hear about your experience with the service team. Providing friendly, helpful, and thorough service is our top priority, and we regret that we didn’t meet those expectations during your visit. We also understand how important it is to have a clear explanation of the work performed on your vehicle. This is an area we’ll address with our team to ensure we communicate more effectively moving forward. Please don’t hesitate to reach out to our General Manager, Chris Martin, directly at cmartin@medcentermazda.com, and we’ll work to make things right. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.

Med Center Mazda responded

Hi there, Thank you for bringing your concerns to our attention. We’re truly sorry to hear about your frustrations and the challenges you’ve faced with your vehicle. Ensuring our customers feel heard and supported is extremely important to us, and we regret if we’ve fallen short in addressing your concerns. We’d like to better understand the situation and work with you toward a resolution. Please reach out to our General Manager, Chris Martin, directly at cmartin@medcentermazda.com, so we can review your vehicle’s history and discuss possible next steps. Your satisfaction matters to us, and we’re committed to addressing your concerns thoroughly and fairly.