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Med Center Mazda - Service Center
Pelham, AL
1,725 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,725 Reviews of Med Center Mazda - Service Center
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April 21, 2024
I had a problem with a tire/wheel being out of line. They checked it, found the problem & road tested the vehicle to make sure it was right. They checked it, found the problem & road tested the vehicle to make sure it was right. More
by raveup1964
Verified Customer
April 20, 2024
Gave me an immediate appointment and was able to get right on my car. Reported progress on repair very well everyone was very professional and helpful. Car was repaired very efficiently and timely. Ca right on my car. Reported progress on repair very well everyone was very professional and helpful. Car was repaired very efficiently and timely. Car looked great after repairs. They did a great cleanup on car before I picked it up. I would definitely recommend them to my friends and family. More
by Jgeorge2382
Employees Worked With
Robbie Jackson and all employees in the body shop
April 20, 2024
Quick, efficient and DJ was a absolute pleasure to work with. My vehicle was ready when promised with. My vehicle was ready when promised More
by mlmlucky09
Employees Worked With
April 20, 2024
I made my appointment for 7:45AM and requested the courtesy shuttle so I could be at my office by 8:00AM. When I arrived at 7:45AM I was told the courtesy shuttle driver did not work on Thursday and i courtesy shuttle so I could be at my office by 8:00AM. When I arrived at 7:45AM I was told the courtesy shuttle driver did not work on Thursday and it was not available. I was told to have a seat in the waiting area and someone would be with me shortly to drive me to my office which is only .5 miles from the dealer. Fifteen minutes later, 8AM, I went to see if they had forgotten about me. The service tech. Said, “Oh, there you are. We can’t drive you but we can offer a loaner car.” Where did he think I had gone? I had been sitting in the waiting area! Frustrated, I told him that I did not want the hassle of a loaner car and that I would walk. As I was walking away, I overheard him tell one of his fellow workers, “Can you believe that guy?” I hate to say it, but I lost what cool I had left. I turned around and made sure they understood what awful service they were providing and made sure they knew I was not a happy customer. When I make an appointment, request the courtesy shuttle and receive a confirmation email, I expect them to deliver. The 10 minute walk was much needed to calm down. About 2 hours later I received an email that my car was ready. I walked back to the dealer and paid for the service. As I was paying one of the service techs asked the cashier for my paperwork. When the cashier told him that I was the one paying he said, “I was about to call you and see if you wanted us to bring your car to you.” How convenient. I thanked him and left the dealer. Do not offer and confirm a courtesy service if you can’t deliver it! More
by texbama
Employees Worked With
I did not get all the names
April 19, 2024
Appts are easy to make and the waiting area is nice, with coffee, drinks and snacks coffee, drinks and snacks More
by catmomtracy
Employees Worked With
April 17, 2024
Had a rear brake job at MCM. The day after i noticed two brake emergency icons illuminated. Called the service center and was told to bring my Mazda back in. Icons were intermitt The day after i noticed two brake emergency icons illuminated. Called the service center and was told to bring my Mazda back in. Icons were intermittent so diagnosis was difficult. MCM gave me a loaner to take home so we wouldn’t have to wait for repairs. Super nice folks. More
by Ken
April 13, 2024
Med Center Mazda always goes above and beyond for their customers. Their service department also holds these high values. customers. Their service department also holds these high values. More
by Lisa Shadix
April 12, 2024
Tyler was a great help to me and informative throughout the process. Was pleasantly surprised with the price as well! Quick and easy, would come back again. Thank you! the process. Was pleasantly surprised with the price as well! Quick and easy, would come back again. Thank you! More
by Laura
Employees Worked With
Tyler Aldridge?
April 12, 2024
Amazing service and help in a bad situation. Tracy Case and Dewayne Williams are fantastic ! Tracy Case and Dewayne Williams are fantastic ! More
by laoddo74
April 10, 2024
I purchased my used 2016 Mazda CX-3 last year from Med Center Mazda. I LOVE the whole dealership ! Sales and Service top notch, efficient, considerate group Center Mazda. I LOVE the whole dealership ! Sales and Service top notch, efficient, considerate group More
by Cardiacate
