Med Center Mazda - Service Center

Still pretty great Don’t like the new waiting area. The old one was much better, closed in, conducive to conversation with strangers. I have actually made friends ther Don’t like the new waiting area. The old one was much better, closed in, conducive to conversation with strangers. I have actually made friends there that I Keep in touch with. The new one, too open, too big, too .??i liked the vending machines in the old one. I am diabetic and now you only have one diet choice, Coke Zero which tastes like CRAP, especially out of a can. Really? I don’t drink canned drinks at all. Nasty. Get a machine back in there with bottles and choices. Also more choices for snacks too. I don’t mind paying. TV too wide open too. Feel like if you turn it loud enough to hear you are disturbing the whole place. Just didn’t like the new waiting area at all. Don’t like the chairs either. Is there any way you can put it back smaller and with the old chairs. Any way, the only good part is having the WIFI, that is great and perfect. Don’t ever take that away. The only other thing is I didn’t like the call me to ask if I wanted to do an extra needed service on my car. The guy called. I was talking to one of your salesmen and didn’t recognize the number so didn’t answer. Just happened to check the voicemail. Sometimes I don’t do that for hours. I am right there. Only a few feet. Walk out there and find me and ask me what I want to do like you used to. That really was stupid. I didn’t check my voice mail till nearly 30 min after he left the message, and I did want the extra repair done, but that prob added 30-40 minutes to my stay.for not knowing quicker. Get off your duff and go find your customers, don’t call me on my cell phone. overall I love Mazda and the service. I like that you make appointments and keep on time with them. In my opinion y’all had it durn near perfect and changed it. Quit trying to make everything “elegant” and just let it be warm and friendly. Same with the cars. I hate the new CX5. Had thought I might get another but it looks too plain like a box since you took the swoop out of the side and made it a little longer I think. Or maybe it just looks that way with no cute, sporty swoop. And the inside is ugly too. I liked the big easier to get to buttons for hvacsystem, now it looks like a radio. The screen is too high sticking up in the middle and those pointed end air vents with chrome around are atrocious. Lol. Won’t be buying one of these ugly “elegant” things. Again you had something great should have left it alone, maybe just get a few new colors or so. Shouldn’t have changed the style More

Not great Usually we have no problems with services here. This time wasn't as great. My wife brought my car there to have it serviced while I was at work. My ap Usually we have no problems with services here. This time wasn't as great. My wife brought my car there to have it serviced while I was at work. My appointment was for 9:30. The man asked her if she was dropping it off or if she was going to wait. She said she was going to wait. I was not there. I was at work. When I went to lunch at 10:30, I had a voicemail, a text and an email from y'all. The text and the email said there were things that needed my approval. The voicemail said I needed a new battery and a new air filter. I called my wife and asked her about it and she said that nobody had said anything to her about it. So, I'm not sure how y'all decide when a battery needs to be replaced, but I haven't had any problem with it. As far as the filter goes, y'all used to bring it out and show it to the person, but again, y'all didn't say anything to my wife. After I talked to my wife, she went up and asked how much longer it was going to be and the man said it was ready, but he didn't tell her how long it had been ready. He never even came and told her that it was ready. Again, we usually have good experiences, but this one is definitely the worst. She said the people were friendly, so no problems there. More

Appreciated With second car from Med Center Mazda, over the years of service, Barry Sundman has excelled providing above + beyond customer service often on short With second car from Med Center Mazda, over the years of service, Barry Sundman has excelled providing above + beyond customer service often on short notice, really appreciated! More

Professional, Friendly, Quality Results We have purchased all of our vehicles from Med Center for the past 10 years and have also used their service department for repairs and preventative m We have purchased all of our vehicles from Med Center for the past 10 years and have also used their service department for repairs and preventative maintenance. Both Barry and James are professional, friendly and have only provided quality results for us. More

great ! good job. work done on time and below the price that I expected. everyone courteous . I will recommend your company to my friends. keep up the good wo good job. work done on time and below the price that I expected. everyone courteous . I will recommend your company to my friends. keep up the good work... More

Always great experience in Service Department Easy to schedule an appointment online, excellent customer service & very pleasant environment to wait. First rate service & always kept informed & up Easy to schedule an appointment online, excellent customer service & very pleasant environment to wait. First rate service & always kept informed & updated on work being done. More

Great service center I have been a customer since 2007. The service department has always been very good. The remodeled facility make the experience even better. It is als I have been a customer since 2007. The service department has always been very good. The remodeled facility make the experience even better. It is also a very good value for the price. More

Service call I have owned three Mazda vehicles and I have always used the service department at Med Center Mazda. Friendly personnel, great service. I always com I have owned three Mazda vehicles and I have always used the service department at Med Center Mazda. Friendly personnel, great service. I always come away with the feeling they are taking care of me and my car. More

Above and Beyond Service Call!! After talking with Barry on Friday, I went in Saturday to see James in the Service Center. All the lights on my dash had come on - the car wouldn't co After talking with Barry on Friday, I went in Saturday to see James in the Service Center. All the lights on my dash had come on - the car wouldn't come out of park - a myriad of happenings. James just went to my car and figured it out. As I was a work in, I expected it to be late afternoon before I got a call, but your great SC had fixed it well before noon. I always recommend MedCenter, from Joey (Sales) to your finance guys and always, always - your service center folks. Barry, James, the guys, the gals that take my money - friendly, professional, SMART. More

Service to do a software upgrade due to recall notice. Car was taken back for service upon arrival at appointment time. Service was completed in timeframe I was told it would take. Wait center is nice wi Car was taken back for service upon arrival at appointment time. Service was completed in timeframe I was told it would take. Wait center is nice with drinks and snacks and tv with updates on your car.. New service methods are a big improvement from what it was previously. Have had my care in twice this yr and both times all went well. Cusps to you all for the improvements. More