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Med Center Mazda - Service Center

Pelham, AL

4.7
1,725 Reviews

1,725 Reviews of Med Center Mazda - Service Center

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May 25, 2024

Excellent service! Every single employee was helpful, professional and courteous. Clean, comfortable , well stocked waiting space where I was able to comfortably work w More

by tcutchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Service department is knowledgeable. I like the 360 video put together after the assess the vehicle. More

by greg.warden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

They honored the warranty without complaint. I was treated with professionalism in a timely manner. More

by debbie4015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

after oil / filter change when I got home I had a severe oil leak...another 50 mile trip to get this corrected More

by BIBLENHAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Had the cylinder replaced due to a recall and when I finally got my car back a couple of days ago after a month, The car doors locked on it's own, with the keys inside, with the car running. I have th More

by ddrhoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Frey
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Med Center Mazda responded

Thank you for your review. We appreciate your understanding and apologize for the inconvenience you experienced with your door locks after the cylinder replacement. We're pleased to hear that our Service Manager, Barry Burns, has already addressed the issue with you, and we hope that the resolution has been satisfactory. However, if the issue reoccurs or if you have any further concerns, please don't hesitate to reach out to Chris Martin, our General Manager, at cmartin@medcentermazda.com. Your feedback is important to us, and we are committed to ensuring your satisfaction.

May 19, 2024

They were so thorough and direct. I appreciated Randi calling to update on anything that was happening. Quick service that was done well. More

by rachrach977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi - collision
May 18, 2024

Very professional. Best service from front desk to the actual mechanic working on vehical . They did my recall service and extra work as well . Worked with my warranty More

by ALALAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

Great customer service. Had the chance to see james interact with multiple customers. Top notch professionalism. Dealer network for mazda is getting better and better. MED C More

by warrenstroud12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Service department was great. All communication has been with ease and professional attitude toward me. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

I love my Mazda Miata and the dealership contacts ahead of time as well as take very good care of my jazzy vehicle. Thank you! More

by ANGMARBU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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