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Med Center Mazda - Service Center

Pelham, AL

4.7
1,716 Reviews

1,716 Reviews of Med Center Mazda - Service Center

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May 27, 2021

Replaced the touch screen at significantly reduced priced which is currently working. However both starter fobs are not working which had batteries replaced and which we switched as suggested without success More

by gerainer
Recommend Dealer
Yes
Employees Worked With
Barry Sundman
Jun 01, 2021 -

Med Center Mazda responded

Thank you for bringing this to our attention. Please contact our General Manager at cmartin@medcentermazda.com at your earliest convenience. We look forward to getting to the bottom of this for you.

Jun 02, 2021 -

gerainer responded

I apologize for the hasty response. This may have been poor communication between my wife and I. The not starting issue is intermittent. The best we can conclude is it has something to do with her new purse and wallet as wierd as that sounds. With the fob in her pocket no problem in her purse it’s a problem. She is sort she missed your call the other day to tell you this.

Jun 02, 2021 -

Med Center Mazda responded

Good deal. Thanks for getting back. Sometimes a purse can shield the key from being recognized by the car. Let us know if we need to look at it again if you haven't found that to be the problem.

May 26, 2021

I am impressed with your employees. Your service department is great. I am disappointed tho in how long it takes for an oil change, tire rotation and general check up. Almost 2 hours seems excessi More

by Jugbutt122551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier n other lady behind counter, Barry Sundman
May 27, 2021 -

Med Center Mazda responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

May 26, 2021

Excellent service and communication throughout the time with our vehicle. Really appreciate the video review to make additional service decisions while the car is there. Always wants to make sure we’re s More

by mj1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Sundman, Bim Songer
May 27, 2021 -

Med Center Mazda responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

May 25, 2021

Always make me feel like a valued customer, get me in and out promptly. Very friendly staff, online scheduling a plus. Waiting area is very comfortable and nicely stocked with snacks. More

by ROBERTCLIFTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Sundman
May 27, 2021 -

Med Center Mazda responded

Robert, Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

May 22, 2021

The building is well kept and cleanI think the service The building is well kept and clean I think the service prices are average but they are very transparent and clear from the beginning, never had any More

by JUANCAMICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Sundman
May 24, 2021 -

Med Center Mazda responded

Juan, Thank you for choosing to work with us and for providing your feedback. We truly appreciate your business and hope you will give us another chance in the future. Should you wish to discuss your most recent experience any further, please feel free to contact our General Manager at cmartin@medcentermazda.com. Safe travels!

May 21, 2021

After an initial misunderstanding, we were contacted by the service manager and our problem was resolved. I appreciate the fact that someone cared enough to make sure we were satisfied. More

by par5296487
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Sundman, Bim Songer
May 21, 2021 -

Med Center Mazda responded

We are happy to hear that your situation was taken care of. Thank you for rating us and we hope you consider working with us again. Safe travels!

May 20, 2021

Great dealer. Employees assisted with trade-ins well as the purchase, helped with financing. The reps are very helpful regarding service and the representatives are friendly and courteous. More

by mydogsandcats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
May 21, 2021 -

Med Center Mazda responded

Thanks for the awesome review and for choosing to work with us! Please let us know if there is anything else we help you with. Drive safe!

May 20, 2021

Everything was well organized and completed on time and per the estimate. They provided a shuttle to take me to work after I dropped it off. More

by todd.mccormick
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Med Center Mazda responded

Thanks, Todd, for the 5-stars! We appreciate your business and hope to work with you again. Safe travels!

May 20, 2021

Great! Love Barry he always has been very friendly and helpful He was able to provide me with a loaner car. My mother passed away and I didn’t have to worry with being without a car More

by pastak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Sundman
May 21, 2021 -

Med Center Mazda responded

We appreciate you taking the time to review us. Thank you so much for your business and we look forward to your next visit!

May 19, 2021

So far so good. Had rotors and pads put on car and is running well without noise. Customer service was fine and wait time. No issues. More

by cariegancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Sundman
May 19, 2021 -

Med Center Mazda responded

Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

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