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Med Center Mazda - Service Center

Pelham, AL

4.7
1,650 Reviews

1,650 Reviews of Med Center Mazda - Service Center

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June 07, 2021

Fast, fair, and they were reasonable about what they wanted to move forward with. The updated features are nice as well. Extra words for review. More

by avery144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Sundman, Bim Songer
Jun 08, 2021 -

Med Center Mazda responded

That's awesome to hear, Avery! Thank you for sharing and for rating us 5-stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

June 04, 2021

I have bought three cars so far from here. Love DeWayne!!! Would recommend him to anyone looking for a new or used vehicle. He is awesome! More

by tracyasorrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeWayne, Barry Sundman
Jun 07, 2021 -

Med Center Mazda responded

Tracy, Thank you for your loyalty to our dealership! We truly appreciate your business and look forward to your next visit!

June 04, 2021

i appreciate everything that Bim and Barry done to get my daughter’s car fixed i wish we would’ve brought it to them sooner but we had no idea that all of that was wrong with it More

by ironite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Sundman, Bim Songer
Jun 07, 2021 -

Med Center Mazda responded

Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

May 31, 2021

I am new to the Mazda Family with two new used cars for my daughter’s. Barry was Awesome and very welcoming in the service department and we felt right at home. Thank you! More

by eboniebrownrealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Sundman
Jun 01, 2021 -

Med Center Mazda responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

May 27, 2021

Replaced the touch screen at significantly reduced priced which is currently working. However both starter fobs are not working which had batteries replaced and which we switched as suggested without success More

by gerainer
Recommend Dealer
Yes
Employees Worked With
Barry Sundman
Jun 01, 2021 -

Med Center Mazda responded

Thank you for bringing this to our attention. Please contact our General Manager at cmartin@medcentermazda.com at your earliest convenience. We look forward to getting to the bottom of this for you.

Jun 02, 2021 -

gerainer responded

I apologize for the hasty response. This may have been poor communication between my wife and I. The not starting issue is intermittent. The best we can conclude is it has something to do with her new purse and wallet as wierd as that sounds. With the fob in her pocket no problem in her purse it’s a problem. She is sort she missed your call the other day to tell you this.

Jun 02, 2021 -

Med Center Mazda responded

Good deal. Thanks for getting back. Sometimes a purse can shield the key from being recognized by the car. Let us know if we need to look at it again if you haven't found that to be the problem.

May 26, 2021

I am impressed with your employees. Your service department is great. I am disappointed tho in how long it takes for an oil change, tire rotation and general check up. Almost 2 hours seems excessi More

by Jugbutt122551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier n other lady behind counter, Barry Sundman
May 27, 2021 -

Med Center Mazda responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

May 26, 2021

Excellent service and communication throughout the time with our vehicle. Really appreciate the video review to make additional service decisions while the car is there. Always wants to make sure we’re s More

by mj1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Sundman, Bim Songer
May 27, 2021 -

Med Center Mazda responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

May 25, 2021

Always make me feel like a valued customer, get me in and out promptly. Very friendly staff, online scheduling a plus. Waiting area is very comfortable and nicely stocked with snacks. More

by ROBERTCLIFTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Sundman
May 27, 2021 -

Med Center Mazda responded

Robert, Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

May 22, 2021

The building is well kept and cleanI think the service The building is well kept and clean I think the service prices are average but they are very transparent and clear from the beginning, never had any More

by JUANCAMICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Sundman
May 24, 2021 -

Med Center Mazda responded

Juan, Thank you for choosing to work with us and for providing your feedback. We truly appreciate your business and hope you will give us another chance in the future. Should you wish to discuss your most recent experience any further, please feel free to contact our General Manager at cmartin@medcentermazda.com. Safe travels!

May 21, 2021

After an initial misunderstanding, we were contacted by the service manager and our problem was resolved. I appreciate the fact that someone cared enough to make sure we were satisfied. More

by par5296487
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Sundman, Bim Songer
May 21, 2021 -

Med Center Mazda responded

We are happy to hear that your situation was taken care of. Thank you for rating us and we hope you consider working with us again. Safe travels!

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