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Med Center Mazda - Service Center

Pelham, AL

4.7
1,856 Reviews

1,856 Reviews of Med Center Mazda - Service Center

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March 22, 2022

Very convenient scheduling of service and performed work as described, faster than expected. Fantastic communication and really enjoyed the video walkthrough. Will continue future services with them. More

by rtoma11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 23, 2022 -

Med Center Mazda responded

Glad to learn your experience was a positive one. We're excited to be able to work with you in the future. Please let us know if you have any questions and have a great rest of your day.

March 21, 2022

For the first time I was extremely disappointed with my service the people were very unfriendly and I had an appointment it still took an hour and a half for standard oil change and tire rotation I drove f More

by jmk0128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
March 20, 2022

Always very helpful! Great customer service from the time I walked in the door, while I waited in the lobby, until I checked out. I love this dealership. More

by brebrejay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Med Center Mazda responded

We appreciate the review. Thanks for taking the time. See you next time!

March 20, 2022

So grateful to the service department for taking care of my car since I live alone and depend on them to keep me safe More

by marguerite mcnamee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Mar 21, 2022 -

Med Center Mazda responded

Marguerite, Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

March 20, 2022

I’ve used MedCenter Mazda since I bought my car in 2010 and have always been happy with how they help me take care of it. Great service department and an amazing waiting area. More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, Bim Songer
Mar 21, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle, Eric! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

March 18, 2022

Service was effortless and timely. Customer Service agent was friendly and informative. Mr. Hobbs was very attentive. More

by ritagriffin73@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Med Center Mazda responded

Glad to learn your experience was a positive one. Have a great day!

March 17, 2022

Service was good. Employees were Very courteous. Wait time was a little longer than expected but no big deal. Very happy with everything. More

by markataylor1620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Mar 18, 2022 -

Med Center Mazda responded

Thanks for the positive review! We're sorry that you had a longer wait time than expected. We're still glad to hear that you were very satisfied with your service!

March 17, 2022

They handled the service properly and communicated as they should. Not crazy about the online appointment but that was the only way I could get through. The next day I called your parts department inquir More

by john@bobcattrader.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Med Center Mazda responded

John, Thanks for your review. We're sorry that we did not have your part in when you came to pick it up. We should have communicated to ensure that we had it in stock before you came. We're glad to hear that your experience was still mostly positive and hope to see you again in the future. If you wish to discuss this further, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com.

March 16, 2022

They are often booked out a week or more but once you are able to get an appointment the service is good. More

by Sweeneytf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bim Songer
Mar 17, 2022 -

Med Center Mazda responded

Thanks for the great review. Have a great day!

March 15, 2022

Friendly and quick to serve. Had a nice place for customers to sit. Always enjoyed taking my vehicles there because I know they will do it right. More

by LAF0431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Med Center Mazda responded

Thanks for the great review. We always appreciate the feedback! See you next visit.

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