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Med Center Mazda - Service Center

Pelham, AL

4.7
1,857 Reviews

1,857 Reviews of Med Center Mazda - Service Center

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April 11, 2022

Quick service both dropping off and picking up my car. Staff was knowledgeable and nice. Only problem was that after confirming phone number to text about pickup, the text was sent to another family membe More

by summerlynensor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Med Center Mazda responded

Thanks for your awesome review! We're sorry about the confusion regarding your pick-up text. We'll do our best to improve in the future. Please let us know if you have any questions and we hope to see you again in the future.

April 09, 2022

Very efficient and friendly staff. They explained what was done and what needed to be done..I was very pleased with them.Very clean show room and waiting area. I will definitely go back More

by dorisconnell1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Med Center Mazda responded

Doris, Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

April 08, 2022

They were timely in servicing my vehicle. I also appreciated the video feedback when my service was completed. More

by meredith5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Morris
Apr 11, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle, Meredith! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

April 08, 2022

My first time at service center since purchase of my vehicle! Greeting was fairly quick but a little cold , but professional !! Everything else went very smooth!! More

by maggieh1985
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Med Center Mazda responded

Maggie, Thank you for sharing your experience! We really appreciate the positive feedback and will be sharing this with our team. We hope to improve the greeting next time that you come in. Safe travels and we hope to see you again in the future!

Apr 11, 2022 -

maggieh1985 responded

Thank you!

April 08, 2022

Bringing my car in for service is always quick and easy. I was able to drop it off and pick it up within a few hours. More

by CLDTTCAMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Med Center Mazda responded

This is great to hear! Thanks for reviewing us and we hope to work with you again. Drive safe!

April 08, 2022

I think it was or Robert that were my service rep! They were awesome! They had a brand new rental car waiting for me. He communicated back to me and did not have to call. Everyone was very nice! More

by VMCGEE9996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert I think!
Apr 11, 2022 -

Med Center Mazda responded

Thank you for sharing your 5-star experience! We really appreciate the positive feedback and will be sharing this with our team. Safe travels!

April 06, 2022

Courteous and friendly service. Prompt and timely. Appreciate the way the service department stays connected with the customers while we are waiting. Great attention to detail an More

by Barbash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bim Songer
Apr 07, 2022 -

Med Center Mazda responded

We really appreciate the kind words about our team, Barbash! Thank you for your business and we look forward to your next visit with us.

April 04, 2022

Friendly. Service department keeps you updated on status of car. Appear to be honest by not adding services not needed. More

by kgb712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Med Center Mazda responded

That's awesome to hear! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

April 02, 2022

Customer service representative was kind to schedule me in and was very courteous. Thank you . More

by BIGLUKEPD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Morris
Apr 04, 2022 -

Med Center Mazda responded

Glad to learn your experience was a positive one. Hope you have an amazing day!

April 01, 2022

Service group seems to have a new, more positive demeanor. I appreciate that! Keep it up! More

by JENIANDGREG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Med Center Mazda responded

Hi, that’s wonderful to hear. Thanks so much for leaving us a review. Have a great day!

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