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Med Center Mazda - Service Center

Pelham, AL

4.7
1,858 Reviews

1,858 Reviews of Med Center Mazda - Service Center

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April 26, 2022

The company was Great, Respectful, Easy to work with and got my car back to me in a timely manner. More

by Vjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Jones 👍👍, Bim Songer
Apr 27, 2022 -

Med Center Mazda responded

Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

April 25, 2022

I particularly enjoyed the new smiling face of your new service advisor- he was very cordial and pleasant. The waiting area is always nice and clean. More

by sue_tryon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bim Songer
Apr 26, 2022 -

Med Center Mazda responded

Sue, Thank you for sharing your 5-star experience! We really appreciate the positive feedback and will be sharing this with our team. Safe travels!

April 23, 2022

I’m pleased with the customer service staff, very helpful and attentive and even that I showed up without an appointment, the waiting time was short, and they did the full service. Thank you Mazda. More

by Luz Marina Mann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rubin Lapidus
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 25, 2022 -

Med Center Mazda responded

So glad you had a great experience, Luz. Have a wonderful day!

April 22, 2022

Fast, friendly service at a reasonable price. Love the video showing the inspection. Highly recommend! More

by bfrederick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 25, 2022 -

Med Center Mazda responded

We appreciate the review. Thanks for taking the time. We look forward to serving you again soon!

April 19, 2022

Excellent service in a timely manner. Nice, relaxing wait area with snacks, water, coffee and soda. More

by dwatts_dmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 20, 2022 -

Med Center Mazda responded

This is great to hear! Thanks for reviewing us and we hope to work with you again. Drive safe!

April 19, 2022

The Service Advisor and the mechanic did a great job taking care of my Mazda 3! They are the reason my 2016 Mazda 3 runs like a new car! More

by Noel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morris, Joe
Apr 20, 2022 -

Med Center Mazda responded

Noel, Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

April 19, 2022

Comfortable waiting area and nice staff. Work was completed timely and with great information regarding my vehicle and repairs. More

by walddog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 20, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle, We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

April 19, 2022

Bim was exceptionally helpful with the entire process. I really appreciate his personal assistance with what could have been a much more frustrating matter. More

by WILLIAMSJL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bim Songer
Apr 20, 2022 -

Med Center Mazda responded

We really appreciate the kind words about our team! Thank you for your business and we look forward to your next visit with us.

April 19, 2022

I like the dealership. The service writers qualify seems to have diminished somewhat in my opinion, both interactions and quality. I had to bring vehicle back in for a seco More

by LITBIT1956
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bim Songer
Apr 20, 2022 -

Med Center Mazda responded

Thank you for your feedback. We apologize that you had to return twice for the service on your vehicle. Sometimes service issues can be hard to diagnose. We would love to gather additional details regarding your visit so that we can improve. When convenient, please contact our General Manager, Chris Martin at cmartin@medcentermazda.com.

Apr 20, 2022 -

LITBIT1956 responded

The two items I had to return for I feel should have been found when going through a check list to confirm all items were functional after the first visit and before the care was released. Now that appointments are basically required and that I no longer work where I have the flexibility to drop the car off like before, the second visit was more inconvenient. I was fortunate I was able to change some things so I could just stay while it was worked on the second time.

April 18, 2022

Excellent service. Had a minor issue with my break work so I had to return my vehicle a second time. Overall great service. More

by vmcclanahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 19, 2022 -

Med Center Mazda responded

Thanks for your review. We're sorry that you had to return a second time. We hope to see you again so we can improve! We're still glad to see that you received great service and that you were happy with the end result. Have a great day!

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