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Med Center Mazda - Service Center

Pelham, AL

4.7
1,655 Reviews

1,655 Reviews of Med Center Mazda - Service Center

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February 11, 2022

Great service, pleasant friendly and caring staff will recommend to others. Car was ready when it was promised. More

by pssimmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Feb 11, 2022 -

pssimmon responded

Great service

Feb 14, 2022 -

Med Center Mazda responded

We appreciate the review. Thanks for taking the time. We look forward to seeing you again soon!

February 10, 2022

I was at Med Center Mazda for a maintenance visit. I have been going there since 2016 when we purchased our vehicle and they have always been very friendly, reliable and quick. More

by cockrellhope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Feb 11, 2022 -

Med Center Mazda responded

Hello, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope to see you again in the near future!

February 10, 2022

Used Med Center Collision the get my bumper replaced. The staff was friendly, my car was super clean when I picked it up, and they finished everything in one day. Great experience. More

by malmitch2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger McWhorter
Feb 11, 2022 -

Med Center Mazda responded

Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

February 10, 2022

The customer service team is friendly and greeted me when I arrived. The maintenance person who worked on my car was also very helpful in the inspection video. More

by chharris1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Feb 11, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

February 09, 2022

They are all very nice. They are also really accommodating to working around a tough schedule. More

by marissaf1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Feb 10, 2022 -

Med Center Mazda responded

Hi Marissa, that’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!

February 09, 2022

Lackluster in personality by Service staff, but boy do they want you to do 1000 surveys. Sales and Finance were fantastic and lacking the pressure of other dealers More

by bdefanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Med Center Mazda responded

Thank you for your feedback. We're sorry to hear that your experience wasn't a fully positive one and we try our best to ensure we gather feedback so that we can improve. When convenient, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. Thank you for your time.

February 09, 2022

Quick and easy with an appointment. Quick and easy with an appointment. That is all. More

by amerikanpiekg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Med Center Mazda responded

We appreciate the positive feedback. It means a lot. Have a great day!

February 08, 2022

Nice waiting area with drinks and snacks, definitely incentive for me to get my car serviced there since I can wait in comfort. However, price charged on a blown bulb was higher than what I was quoted More

by UAARIEL
Recommend Dealer
Yes
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Med Center Mazda responded

Thanks for your feedback. We're sorry that your visit wasn't fully 5-stars. We try to be transparent when performing a service but sometimes costs can be higher than the estimation. We'll gladly go over any concerns and would love to hear more about your situation directly. When convenient, please contact our General Manager, Chris Martin at cmartin@medcentermazda.com.

February 08, 2022

Always courteous and friendly. Do miss having cars in the showroom to look at, though More

by julie.gilliom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Feb 09, 2022 -

Med Center Mazda responded

Thanks for your 5-star review, Julie. We're sorry that we didn't have cars to look at in our showroom but, we are pleased to hear that our team was courteous and friendly. We hope to see you again in the future!

February 08, 2022

Friendly and knowledgeable personnel at the Mazda center. The customer waiting area is comfortable and has snacks . More

by Little
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Med Center Mazda responded

Thanks for your 5-star review! We're happy to hear that you had a great experience with us and enjoyed the waiting area. We hope to see you again in the future.

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