Med Center Mazda - Service Center

Simply excellent! Easy to schedule with, good communication, and they provided great customer service while our vehicle was in the shop. Easy to schedule with, good communication, and they provided great customer service while our vehicle was in the shop. More

I was told upon arrival for my appointment that they were 2 -3 hours behind. I was confused because I made an appointment and I live 1 hour away.! I told a sales man, Dewayne and he went and investigated and 2 -3 hours behind. I was confused because I made an appointment and I live 1 hour away.! I told a sales man, Dewayne and he went and investigated and said he was sorry and offered a car to drive to kill time. Within 1 hour I was texted and my car was ready. Not sure if Dewayne talking to them helped but he was amazing, he had the service and attitude I’m use to Mrs Center having. An appointment is an appointment. If unforeseen circumstances happen, I should have a had a text or phone call. I was only there for an oil change. Thanks to Dewayne I will continue to buy from you, but really worried about the service department. When it came time to pay, lady was not at desk and you could hear her behind the wall in a personal phone call. Man asked her to come out and she did not, he had to go behind the wall and tell her to check me out. I have been for the last year for my oil changes and have never been treated in this manner. Hopefully things can get back to what they used to be. I will give it one more try before I decide to go elsewhere. More

I liked the video sent to me showing what was checked on my car and what needed to be done. Also, I was able to approve new tires with my phone. my car and what needed to be done. Also, I was able to approve new tires with my phone. More

Getting my car serviced at Mazda in Pelham last week was a quick and efficient experience. a quick and efficient experience. More

A huge part of the reason I keep buying Mazdas is the service at Med Center Mazda. They are exceptional! service at Med Center Mazda. They are exceptional! More

On time and done correctly the first time. Booking a service visit is very easy and reliable. Booking a service visit is very easy and reliable. More

Great service, great people, positive overall experience. No complaints. Would recommend to friends for service No complaints. Would recommend to friends for service More

Friendly and thorough service writer. Clean and comfortable waiting area. Everyone at the dealership made me feel at home. Clean and comfortable waiting area. Everyone at the dealership made me feel at home. More

I love the video updates while your car is being serviced. Staff is friendly and waiting area is first class! serviced. Staff is friendly and waiting area is first class! More