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Med Center Mazda - Service Center

Pelham, AL

4.7
1,655 Reviews

1,655 Reviews of Med Center Mazda - Service Center

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March 12, 2022

I was in and out in less than 45 minutes for my 20k service. The waiting room is comfortable. I especially appreciate the updates and video showing the work being done that are sent to my phone. More

by djcoker2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Mar 14, 2022 -

Med Center Mazda responded

Thanks for the kind words! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!

March 11, 2022

Waiting area was clean, customer service was very friendly. Refreshments was a nice addition. I will be back. More

by gallowayx5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Med Center Mazda responded

Glad to learn your experience was a positive one. We look forward to seeing you again soon!

March 11, 2022

This dealership has made my car buying experience I have ever had! The process was quick and seamless. Everyone was honest and I am loving the service they provide. The service department took great care of More

by Latoya W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Mansel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Med Center Mazda responded

Latoya, Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

March 11, 2022

Techs are helpful, knowledgeable, and courteous. Worked with me to get the appointment that I needed.🌬😊 More

by hmcelroyjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Med Center Mazda responded

That's awesome to hear! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

March 11, 2022

I always have good service at Med center mazda. However on this day that I went, despite the fact that I had an 1130 appointment it’s took more than 45 minutes for him to give me an estimate and ev More

by Cmewrites63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Med Center Mazda responded

Thank you for your feedback. We apologize that your service appointment took longer than expected. This is not the experience we want our customers to have. Our service department does its best to stay on track but sometimes services can take longer than originally expected. When convenient, we'd love to discuss this issue with you directly. Please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com.

Mar 14, 2022 -

Cmewrites63 responded

it's fine. I'm a loyal customer. This was so out of character, and I'm nursing a broken leg and in a walker, so it was particularly unfortunate for me that I was there longer than 3 hrs. because I was uncomfortable. I had asked on the phone when I made the appt. I had an 11;30 appt. It was after 12:15 before anyone sent me a quote -- I went and asked after 30 min. or so, and I didn't leave until around 3 p.m. Just wanted management to know this was an issue -- hopefully that can be corrected.

March 11, 2022

Clean. Good selection of beverages. I love that they have several flavors of coffee creamer (original, hazelnut, and French vanilla). More

by Mayuko Purvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Mar 14, 2022 -

Med Center Mazda responded

We appreciate the positive feedback. It means a lot. Hope to see you again soon!

March 10, 2022

Everything went great with having my oil changed! I like that the sent me a video of other issues and asked if I wanted to add additional services. More

by d7smith28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Med Center Mazda responded

Thanks for the amazing feedback. We're happy to hear that our service and videos were a great aspect of your experience. Thanks for choosing us to work on your vehicle and we look forward to working with you in the future. Have a great day!

March 08, 2022

Everyone is always so kind and welcoming at Med Center Mazda. They go above and beyond each time I’ve brought my car in. More

by acmiller048
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Will Lastrapes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Med Center Mazda responded

Thanks for the 5-star review. We appreciate you taking the time to review us, We're happy to hear that you were very satisfied with your service. Please reach out if you have any questions and have a great day.

March 07, 2022

Didn’t ask for the tires to be rotated but they did it anyhow, and charged me. More

by spaztech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Mar 08, 2022 -

Med Center Mazda responded

Thank you for your feedback. We apologize that you were charged for a service you did not ask for. We would love to discuss this with you and get this addressed as soon as possible. When convenient, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com.

March 07, 2022

Never been to a better, nicer, friendlier dealership. We caught up with Rubin who remembered us from a year ago when he sold us our car. The service department was super friendly and I love getting a vid More

by jgarner1070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Lapidus
Mar 08, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

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