Mears Nissan

Unfortunately this location suffers from a horrible service team. Not really referencing the mechanics but the service manager. Previously I had given them a five-star review but that has now changed. service team. Not really referencing the mechanics but the service manager. Previously I had given them a five-star review but that has now changed. I took my Nissan Altima n4 and oil change and multi-point inspection. I ask them to look at the airbag since the airbag light was on as well. I was told there would be a $159 diagnostic fee if it turned out to be anything other than a loose connection. I was fine with that and told them so because I wanted it fixed because my son drives the car and he's a new driver. Short while later while waiting there I was notified my car was done. I paid for the oil change and then headed for home. And then realized that the airbag light was still on and pulled over and called them. They said they forgot to look at it. They then said I would need to make an appointment for the coming Friday which I did. I took it in that Friday and they looked at it for a while and could not determine what was causing the airbag light to be on, they said it was a stored code, not an active code, and that they reset it to make the code go away. On my way back home it came on again. I called them back up and they scheduled for me to come in on Monday. Later that Friday afternoon a salesperson I was talking to since I am looking at buying another car called me up because he knew I was there earlier. I told him how things had gone with the service department and let him know that I was skeptical about buying a car there now because I was skeptic about their ability to fix it since they had now failed twice and I would now be going back a third. He said he would talk to his service department. Monday morning rolls around and I show up with my car at 7:30. When checking it in they import me. It will be 179 for diagnostics and I mentioned that the gentleman had told me 159 the previous week. They said prices had gone up. Then the service manager came out of his office, and verbally attacked me, raising his voice and puffing his chest, saying the thsalesperson had called him and said I have told him the service department didn't know what they were doing and hadn't fixed the problem. I told him they certainly did not fix the problem. He then began to spout things like his mechanics are the best there is and what not. He also told me if I don't like it I should maybe take my business somewhere else. At that point I said I would and proceeded to leave. He said it was for the best. Not sure what he was implying there. If you want to roll over and get treated poorly by a service department then feel free to do business with them. I like to be treated better as a customer, especially when I'm thinking about buying another car from them. This point I'm not sure I'll bu another Nissan because they're the only dealership around unless I drive quite a ways. Who would be happy with having to return again and again? I would point out that the other service guy that was there when I went in the first time actually said they would not charge a diagnostic fee since they failed to even look at it that day. I didn't really care though, I simply want the airbag to work if ever needed. My last repair there was over $1000, on top of the diagnostic fee, so cost wasn't the issue. The ability to identify the problem so I wouldn't have to continue to return was. More

Adam literally hung up on me because dealership refused to acknowledge issues. Absolutely no integrity. I attempted to explain to him what I was promised... Explained to him the issues I was having for hi to acknowledge issues. Absolutely no integrity. I attempted to explain to him what I was promised... Explained to him the issues I was having for him to only make it my fault instead of the service department of the dealership... I was promised the vehicle would be detailed before delivery and that was not done. I was Promised by Chris no worries, They would pay for the detailing here in Omaha... I informed Adam of where I was located for him to tell me oh bring the vehicle in and will detail it. Why would I drive all the way to Ohio? I guess unless it's a new vehicle, you will not receive stellar treatment. I trusted the dealership? That was a poor decision. The vehicle's condition is poor. The slightly cracked base I was shown, was actually damaged beyond repair and will require a replacement. The vehicle had to be towed shortly after receiving it. A monumental # of falsehoods and poor follow up. I'm disappointed in myself More

Very pushy. Have a tendency to put the cart before the horse. Would not buy a car from this dealership Have a tendency to put the cart before the horse. Would not buy a car from this dealership More

First and foremost this dealership is Honest it’s not about making money. They care about their customers, they are helpful, kind and I won’t go anywhere else. about making money. They care about their customers, they are helpful, kind and I won’t go anywhere else. More

I took my 80 year old mother here after she called about an ad she had seen on Facebook, she spoke to Heath and he told her she had to come in and they had a vehicle he felt might work for her. Upon arrival an ad she had seen on Facebook, she spoke to Heath and he told her she had to come in and they had a vehicle he felt might work for her. Upon arrival at the dealership we immediately felt unwelcome. Heath told us we came at a bad time as he was with another customer but they were out on a test drive, the way he said it had me almost ready to walk out, very crass and short. He kept looking past my mother and wouldn't even look her in the eyes when he told us to sit at a table and he'd get with her when he had time for a credit application. We waited patiently for about a half an hour, which wasn't an issue as we knew he was busy. When my mother made a joking comment and told him he could smile I little he snapped that he smiles a lot and immediately asked her for more information about the application Not even trying to make any small talk. Everyone was so cold and had no personality at all. Even the sales manager was cold and emotionless when he came over to go over the application with my mother. My mother who is normally very quiet and demure was very insulted and told the sales managers much. But he was too busy being a self absorbed cocky xxxxx to my 80 year old mother to care about anything she was saying. I will tell everyone I know, and post on every social media outlet that I have about the treatment this dealership showed a senior citizen. More

I found Riley and Dustin were exceptional. I felt more like I was sitting down with family and purchasing my third Nissan than just a couple of employees of the dealership. Truly one of my I felt more like I was sitting down with family and purchasing my third Nissan than just a couple of employees of the dealership. Truly one of my best car buying experiences ! I also appreciate the after purchase "if there is anything we can do to help , please stop by " I love Nissan SUV'S and will never go anywhere else to buy another ......Great expereince ! More

I had a great experience at Mears Nissan in Canton Ohio. I had put a deposit on a vehicle two weeks prior to my arrival and they immediately removed the listing. Derek was exceptional with prompt communicat I had put a deposit on a vehicle two weeks prior to my arrival and they immediately removed the listing. Derek was exceptional with prompt communication and he even picked me up from the airport which was an hour away from the dealership on his day off. I was then introduced to Heath and he was very punctual and informative. Dustin helped me navigate the financial side of things and was even able to provide training to a coworker so the process was explained extremely thoroughly. He was able to answer all questions that I had and he created a very pleasant atmosphere. Lastly, the manager gave me a gift card to help out with gas for my 20 hour drive back home and they provided a really cool goody bag with tons of great stuff. I highly recommend Mears Nissan and will definitely do business with them again when I’m back in the market for a vehicle. Thank you all! More

Everyone was so friendly and helpful. Cameron went over everything and made leasing the new Nissan easy. He made sure all of our questions were answered and even offered help to clean the Cameron went over everything and made leasing the new Nissan easy. He made sure all of our questions were answered and even offered help to clean the other car out!! That’s what I call service!! More

Very good experience. Everyone was great. Very nice to work with. Will definitelyrecommend to others Everyone was great. Very nice to work with. Will definitelyrecommend to others More

Extremely satisfied with my vehicle purchase from Mears Nissan. Cameron is very knowledgeable, professional and helpful...I felt very comfortable dealing with Cameron. Danielle is also professional and mad Nissan. Cameron is very knowledgeable, professional and helpful...I felt very comfortable dealing with Cameron. Danielle is also professional and made me feel welcomed. I 100% recommend Mears Nissan. More