Mears Mazda Volvo
Lubbock, TX
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Don't waste your time here! This is unequivocally the WORST Volvo dealership I have ever encountered. There is NO communication... ... there were so many inconsistencies with rep This is unequivocally the WORST Volvo dealership I have ever encountered. There is NO communication... ... there were so many inconsistencies with reports on the vehicle... they didn't even give me a formal list of work-to-be-potentially done to the vehicle. I left there frustrated and I was NOT what I expect of a Volvo dealership. Quality was zero and I would NEVER recommend wasting your time taking your vehicle there. Take it to a Dallas dealership if you can! If you care about your car and communication... forget Mears. Absolutely the worst. More
ABSOLUTELY, the worse place to have your car serviced! We are an active duty military couple & veteran-our car had to be towed & serviced by this place since, it was nearby in mileage. They did more are an active duty military couple & veteran-our car had to be towed & serviced by this place since, it was nearby in mileage. They did more harm than good after paying them in full for parts & labor, we realized a few weeks later we had a major oil leak. I brought my car to another Volvo dealership for a 2nd expert opinion & were all appalled by their findings! This dealership (James Mears Motors) had never replaced the parts, actually poked holes through the seal covers & resealed them w/RTV! This followed w/ incorrectly changing out my Timing Belt. It was by the Grace of God, that we did not drive this car to our next duty station, as my engine would have been destroyed. This dealership does NOT live up to the motto of Volvo, "Done right, the first time!" I'm currently in a dispute w/this dealer & due to the non-integrity of their service, I have not recieved a return call/comment from the GM. Please be advised! More
They were so nice to us at this dealership and actually gave us a really great deal. They had a good selection and we decided to buy a new Volvo since we recently had a little one. We got the perfect col gave us a really great deal. They had a good selection and we decided to buy a new Volvo since we recently had a little one. We got the perfect color and model, which made me happy and the perfect price point which made my hubby happy. They made the whole experience really quick and easy the customer service was outstanding. More
I just bought a used CX7. As a life long Mazda owner I have been through several dealerships in several different states. My experiences at James Mears Motors far exceeded my expectations as far as the se have been through several dealerships in several different states. My experiences at James Mears Motors far exceeded my expectations as far as the selection to choose from, customer service, friendly atmosphere, knowledgeable managers, and a helpful staff! Big city know-how with a small town, family friendly experience. Thanks guys for keeping my faith in the Mazda product. Will be servicing my car from here on out ONLY at Mears. More
fast service, free shuttle service to and from work, and a playground for the kids. locally owned and owners are on site. friendly service, easy to work with. they even wash my car when they service it. i w a playground for the kids. locally owned and owners are on site. friendly service, easy to work with. they even wash my car when they service it. i would recommend this dealership to anyone looking for a new or used car. More
I recently purchased a used Tribute from the dealer. The salesman was very good and friendly and I was very happy. When we made the deal I was verbally promised a second key to the car as well as touch up salesman was very good and friendly and I was very happy. When we made the deal I was verbally promised a second key to the car as well as touch up paint for a couple of nicks. They said they did not have a second key at that moment, but would have one for us later. Now as I wait for my car tags, I inquire about the second key and paint. I am told they will not provide it and I can purchase one if I want. Silly me, I took them at their word, my fault. I am very disappointed with this situation. As word of mouth steered me to their door, I will not hesitate to make people aware of their business practices. More
I have bought a car from them, which required additional I have bought a car from them, which required additional $2,000 in repair during the first week!!! And when I asked for help, the owner eventually c I have bought a car from them, which required additional $2,000 in repair during the first week!!! And when I asked for help, the owner eventually cursed at me. Do not go there. Some of the people were really nice there, but unfortunately they do not hold high positions. More