
Mears Mazda Volvo
Lubbock, TX
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Courteous Jesse moreno was very courteous and got all the service issues resolved on a timely manner. Car wash was a plus. Service department is definitely im Jesse moreno was very courteous and got all the service issues resolved on a timely manner. Car wash was a plus. Service department is definitely improved. More
extremely happy The experience with Meers was amazing we wasn’t pressured into looking at something we didn’t want we test drove all the ones we were interested in af The experience with Meers was amazing we wasn’t pressured into looking at something we didn’t want we test drove all the ones we were interested in after we chose the one they made it as quick and easy as possible and I appreciate that thank you great car we love it. More
Service work Very efficient, nice staff, accommodated me Greeted me at the car door! Always nice to come in for xx up service, oil and tire change Very efficient, nice staff, accommodated me Greeted me at the car door! Always nice to come in for xx up service, oil and tire change More
perfect experience This was the best car buying experience that i have ever had, my salesman David fully explained every detail of my new car. The Finance people handled This was the best car buying experience that i have ever had, my salesman David fully explained every detail of my new car. The Finance people handled the transaction in a speedy and proffesional manner. the Managers were very Proffesional and attentive to me It was a pleasure doing business with Mears. More
Couldn’t have cared less about customer Although very courteous, nice and easy to work with over the phone, everyone was very distant and uninvolved in person. I felt like I was at a complet Although very courteous, nice and easy to work with over the phone, everyone was very distant and uninvolved in person. I felt like I was at a completely different business. Most employees looked at me like they wondered what I was doing there. I saw no other customers but several well-dressed (salesmen?) men walking back and forth with a demeanor of ‘great importance’. Nobody spoke - maybe because I was in the “service” waiting area and not worth their time? Hmmm. I have a 2018 Volvo. Also, I guess they offer an exterior ‘wash’ with the service. That was a joke. Floorboards were not vacuumed and the back of the vehicle (XC90) was filthy from the overhang of the “spoiler” (?) over the rear window. As a Volvo dealership, you would think they would be aware that the area needs to be checked. I won’t be back. I’d rather drive to another Volvo dealership where they treat existing customers with courtesy and basic respect for service of any kind. I only rate the price as 5 stars because it was free standard service. More
Apple auto play upgrade Installed update upgrade to base radio system. New system works good. Service center did a good job with a loaner car and cleaned upthe exterior of th Installed update upgrade to base radio system. New system works good. Service center did a good job with a loaner car and cleaned upthe exterior of the car. More
Jason and staff very friendly and courteous Staff in sales and service both very good. Very attentive in my needs and over the years the service department has always been good. Thanks Staff in sales and service both very good. Very attentive in my needs and over the years the service department has always been good. Thanks More
Purchase of used vehicle All interactions with the sales team were very positive. They were very attentive and very pleasant to deal with. Was a very good overall experience a All interactions with the sales team were very positive. They were very attentive and very pleasant to deal with. Was a very good overall experience and would gladly do business with them in the future. More
Efficient and friendly I feel so confident when Mears service department attends to my Volvo. This visit was particularly impressive as they finished so quickly so that I di I feel so confident when Mears service department attends to my Volvo. This visit was particularly impressive as they finished so quickly so that I didn't have to wait but a few minutes. Jesse was so helpful! I was so thankful for their help. And the price was very reasonable. I will always rely on Nears to care for my Volvo. More
Very friendly and helpful. Fast Very friendly. I didn’t feel pressured. I new what vehicle I wanted and the staff had me on my way in a short time. Very friendly. I didn’t feel pressured. I new what vehicle I wanted and the staff had me on my way in a short time. More