Mears Mazda Volvo
Lubbock, TX
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Regular maintinence service. Sensitive to time, so work was completed as promised. The service people were friendly. It was rady to schedule the appointment on the phone, and th Sensitive to time, so work was completed as promised. The service people were friendly. It was rady to schedule the appointment on the phone, and they were expecting me. More
Great service Friendly Staff Phenomenal dealership from the top to the bottom... not enough words on this page to describe such a great experience! I will definitely recommend eve Phenomenal dealership from the top to the bottom... not enough words on this page to describe such a great experience! I will definitely recommend every person I know! More
Thank you I’ve had my XC90 for almost 7 years. I’ve had all the regular service and all repairs and maintenance in your service department. Everyone is always f I’ve had my XC90 for almost 7 years. I’ve had all the regular service and all repairs and maintenance in your service department. Everyone is always friendly and professional More
Good experience I liked how accommodating the staff were and I did not feel "pressured" to buy a car. The management gave me a really good deal for the car I bought. I liked how accommodating the staff were and I did not feel "pressured" to buy a car. The management gave me a really good deal for the car I bought. Overall, a good experience with this dealership. More
Comedy of Errors Our 2013 XC60 indicated service was needed. Our car has 42,000 miles. We received a post card that indicated we had 100,000 miles. We took the car in Our 2013 XC60 indicated service was needed. Our car has 42,000 miles. We received a post card that indicated we had 100,000 miles. We took the car in due to computer message and the service department changed the oil that had been changed 10 days earlier. Said my air filter and cabin filter was good. All for $101. Glad they checked the oil and filter prior to performing the service or didn’t bother to call me. This the 1 star rating. More
Oil change The staff was friendly and very helpful. The service was fast with oil change. I would highly recommend Mears Mazda for any time of service. The staff was friendly and very helpful. The service was fast with oil change. I would highly recommend Mears Mazda for any time of service. More
Service department chose $ over our safety We asked for tire rotation and alignment. Upon inspecting our tires it was determined we needed new tires, one tire had a sidewall patch that was a sa We asked for tire rotation and alignment. Upon inspecting our tires it was determined we needed new tires, one tire had a sidewall patch that was a safety issue. We asked if they could price match and they refused. They did not align or rotate our tires, which would have been more safe. Because we were not going to buy tires there, they did nothing. More
Kind & personable staff. Not pushy like you find some places Tristan was a great salesman, not pushy like I have encountered at other dealerships. And Jeremy made the paperwork seem easy to understand and was gr Tristan was a great salesman, not pushy like I have encountered at other dealerships. And Jeremy made the paperwork seem easy to understand and was great at conversation. More
20K service Volvo XC60 T8 Did my 20K service and took care of a few issues I was having while they had it. Very happy with my Volvo and the service I received from Mears. Did my 20K service and took care of a few issues I was having while they had it. Very happy with my Volvo and the service I received from Mears. More
Oil change Took my mazda CX 5 in for an oil change. Did not have to wait too long for them to complete the service. I did make an appt. The waiting rooms are nic Took my mazda CX 5 in for an oil change. Did not have to wait too long for them to complete the service. I did make an appt. The waiting rooms are nice. The women's bathrooms could use some hooks to hang your purse. They did forget to put a sticker on which shows when I need an oil change. They forgot to do this as well the time before but I noticed it that time before I left. It's a reminder I need. The new service people were friendly and helpful and it was nice being called by my name instead of sweetie as has happened before. One other negative is that the oil change I had before this last one, I changed my oil filter the day before bringing it in for an oil change. They recommended a new filter. Really?! Over all the oil change services have been efficient and I will continue to have my vehicle serviced there. More