Mears Mazda Volvo

Quick and Caring This dealership truly cares about you and went out of their way to help my family get the vehicle we needed and out of an ugly situation with Reagor D This dealership truly cares about you and went out of their way to help my family get the vehicle we needed and out of an ugly situation with Reagor Dykes. Honest people with excellent communication, I could not have asked for a better experience. More

Good time with Noah and Jeremy Upon arrival, the internet salesman Ben Jordan already arranged for a nice young salesmen, Noah, to go over the truck with me. Shortly after our test Upon arrival, the internet salesman Ben Jordan already arranged for a nice young salesmen, Noah, to go over the truck with me. Shortly after our test drive, we went inside to discuss pricing, trades, down payment, interest rates, and monthly notes. Mr Jeremy, the finance fellow, helped me in EVERY way possible to give me exactly what I wanted. I drive away a happy happy camper in a truck that I searched for for months. I really appreciate the hard work of these 3 guys. More

Repair a recall requested by Mazda Requested service was not finished due to not having a part needed. However service was pleasant and was performed in a timely manner. I would like to Requested service was not finished due to not having a part needed. However service was pleasant and was performed in a timely manner. I would like to have not had to return to get the work finished. More

Best experience I’ve had! Mark Benavidez was an excellent sales person. He helped me out tremendously. Would recommend him to anyone. I love the car I got and it was easy to ge Mark Benavidez was an excellent sales person. He helped me out tremendously. Would recommend him to anyone. I love the car I got and it was easy to get into. More

Justin and Andrew helped me get my bill straightened out I hit a pot hole and it completely damaged my car. I had to go through insurance to get it fixed. Before I knew it my car was fixed and they were call I hit a pot hole and it completely damaged my car. I had to go through insurance to get it fixed. Before I knew it my car was fixed and they were calling me to let me know it was ready. More

Excellent customer service! Highly recommend Mears Mazda/Volvo for all of your needs. I recently moved back to Lubbock from San Antonio. My first vehicle purchase, upon graduatio Highly recommend Mears Mazda/Volvo for all of your needs. I recently moved back to Lubbock from San Antonio. My first vehicle purchase, upon graduation from Texas Tech, was a Mazda RX-7 from Mears Mazda in 1983. I had always received excellent service and I was happy to see that had not changed. I contacted Mears about servicing my 2018 CX-5 and was immediately contacted by Jason White who helped me set up an appointment and gave me information on what scheduled service needed to be done. The day of my appointment with Mears I was greeted by Austin Morris. I needed an oil and filter change. Austin kept me updated on the progress of my service. Austin also showed me my cabin filter which he said was fine and could wait until next servicing. My appointment took about 25 minutes to complete and they had even washed my car. Thanks again Mears Mazda. I am happy to be back in Lubbock and even happier that customer service at Mears Mazda is still excellent. More

They showed concern for my problem Every time I come in they are willing to listen to my problem and want to try and resolve it right away. Since they could not, they found the earliest Every time I come in they are willing to listen to my problem and want to try and resolve it right away. Since they could not, they found the earliest service appointment time. Then when I brought it in they worked on it at the appointed time. They could not resolve my problem but ordered the parts necessary with assurances they will contact me as soon as the parts get in. All this was done with smiles. More

Expensive and constant up selling First our Volvo xc60 has been a good car. My wife brought her car in for an oil change and a headlight change. You called and said the spark plugs we First our Volvo xc60 has been a good car. My wife brought her car in for an oil change and a headlight change. You called and said the spark plugs were over due for exchange. The quoted price was 600 bucks? The oil change and filter and headlight was 306.00 dollars. I will never buy another Volvo because the cost of maintenance is out of line with reality. I felt confident that the dealership could do the work faster and more efficiently than a private shop. True, but at what cost. Expensive oil changes batteries and brake job are insane and you alway come ip with some up-sell that my wife would accept then have to mortgage the kids to pay for. I will sell this car and never consider Volvo again. Burned the bridge ! More

Not a long wait time and very polite The reason would have to be that they are very thoughtful and patient in answering all your questions and concerns. I would recommend service to my fa The reason would have to be that they are very thoughtful and patient in answering all your questions and concerns. I would recommend service to my family and friends. More

XC70 issues Service dept was unable to duplicate the intermittent errors I was experiencing but they were straightforward and very easy to work with. To the exten Service dept was unable to duplicate the intermittent errors I was experiencing but they were straightforward and very easy to work with. To the extent that it’s possible, it was a pleasure to have my vehicle in their care. More