Meade Lexus of Southfield

My family and I love our service consultant Mike Stoijadinov and the service manager Adam Staton. When ever we take our 2010 RX-350 in for service Mike is always ready and waiting there for me. He a Stoijadinov and the service manager Adam Staton. When ever we take our 2010 RX-350 in for service Mike is always ready and waiting there for me. He already knows what I am coming in for and has a loaner waiting if I need it. The service manager Adam always makes it a point to say hello and ask how things are going and answer any questions I may have. The car is always ready and clean on time which is very important to me. I would not change anything, you guys have service down to a science! I would strongly recommend Meade Lexus of Southfield to any Lexus owner and would also recommend Adam and Mike to take care of their service needs. More

Went to car check engine light problem. Service was done honestly in timely fashion.Service person was courtteous, helpful and knowledgeable. Dealer waiting area is superb, with good amenities. Would have l honestly in timely fashion.Service person was courtteous, helpful and knowledgeable. Dealer waiting area is superb, with good amenities. Would have liked to see better pricing. Was charged $110 for checking engine light. More

From the moment I stepped into Lexus of Southfield, I was greeted with some of the most friendly and respectful treatment that I have ever experienced. I had brought my car in for service. The service adviso greeted with some of the most friendly and respectful treatment that I have ever experienced. I had brought my car in for service. The service advisor, Michael S. was very friendly, easy to deal with, honest and helpful. It turned out to be a very painless experience. I would totally recommend taking your car here. More

I am currently driving my second pe-owned Rx300, and I will never buy anything else, just because of Mike Stoijadinov in the service department! Being a single female, I have had my share of horror storie will never buy anything else, just because of Mike Stoijadinov in the service department! Being a single female, I have had my share of horror stories AFTER I purchased an American made car! Whenever, anyone mentions that I drive a "foreign" car, I immediately explain that the few problems that I have had, were taken care of immediately and with courtesy. I am in sales, and I feel like I live in my vehicle. How great is it that I have my Lexus! I feel safe and secure, and I know Mike will keep me safe on the road. After driving GM products for over 20 years, I can tell you that I will never buy another one. I will admit that I have looked and driven some of the new GM products, but they do not come close to the comfort and looks of Lexus. Lexus of Southfield have the best service guy ever!!! Because of him, I will be looking for a newer Lexus soon. More

Jeff, my service consultant, makes my service call very easy. He always has a loaner ready for me and my car is completed when promised. If I decide to wait for my car, they complete the work as quickly as easy. He always has a loaner ready for me and my car is completed when promised. If I decide to wait for my car, they complete the work as quickly as possible. I would recommend Lexus to anyone who asks. More

Gentlemen: The service I receive from Mead Lexus of Gentlemen: The service I receive from Mead Lexus of Southfield is always OUTSTANDING. The staff is extremely welcoming and they consistently greet Gentlemen: The service I receive from Mead Lexus of Southfield is always OUTSTANDING. The staff is extremely welcoming and they consistently greet me with a smile when I enter the service area. When I enter the welcome area after a long day of work, Nancy sees me coming and immediately starts making my favorite winter drink hot chocolate with milk. NOW THAT IS SERVICE. My service consultants Greg Edmonson and Donald Allen keep me abreast on my through maintenance checks up for my Lexus with 88K miles. This enables me to make an informed decision on the timing of my next visit and the associated cost. THAT IS SERVICE… because I am not surprised! In addition Greg and Don are always extremely professional and courtesy with me. These are the reasons why I come back to MEAD Lexus in Southfield. Everyone there does a great job, but it is Nancy, Greg and Don that personalize my service!!!! Thank you for the opportunity to express how I feel about the Mead Lexus team in Soutfield... OUTSTANDING!!!! Sincerely, Renee Shepherd (Proud owner of a 2008 IS 350 Lexus from Mead Lexus of Southfield) More

I arrived at the dealership on a busy Friday morning without having an appointment for service. I was treated with a great deal of respect and told that they would be able to give me an appointment and without having an appointment for service. I was treated with a great deal of respect and told that they would be able to give me an appointment and take care of my car and have it completed even before the end of the day! Everyone was very helpful and considerate. Jeff Byrum took care of me, as he has in the past, and everything was completed in a super timely fashion. Jeff is a real gentleman and an advocate for the dealership and the product. I have and will continue to recommend this dealership. This is my second Lexus and I love the dealership, product, and service. Thank you. Helen More

Hi, when we first arrived, the tech opened the door for me. Shorty after another tech brought me my service invoice and shook my hand. He was very polite and courteous. The air condition was a little high. me. Shorty after another tech brought me my service invoice and shook my hand. He was very polite and courteous. The air condition was a little high. The work itself did not take too long. More

Jeff Byrum is awesome. He is always honest and a great person to deal with. The Lexus waiting room is comfortable and the snack bar is the best! We have just purchased a pre owned lease car and also hav person to deal with. The Lexus waiting room is comfortable and the snack bar is the best! We have just purchased a pre owned lease car and also have another pre owned lease. We have been very satisfied with Lexus. More

Very friendly customer service and it was easy to make appointment. Service was done quickly and loaner car was acceptable. Unfortunately, car was present due to recalls from Lexus so this is one negati appointment. Service was done quickly and loaner car was acceptable. Unfortunately, car was present due to recalls from Lexus so this is one negative against company but not dealership per se. Complimentary wash was done carelessly but otherwise I am pleased with the service. More